Worldwide Cruising Guide - November 2016 - April 2018 - UK - 113

All guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports of call or in our onboard shops, we will safely store your purchase(s) and on the final night of the cruise it will be available for pick up in a designated area. Please note that for wine and champagne brought on board by you, a corkage fee will apply if consumed on board. Norwegian Cruise Line encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian Cruise Line's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian Cruise Line's alcohol policy may result in immediate disembarkation. HOW DO I GET ASHORE? In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports, shown with an anchor symbol on the itinerary, we drop anchor at sea and you go ashore in the ship's small boats - called tenders - which offer a complimentary shuttle service to and from the port. Please note that if you are not booked on one of our shore excursions, where we guarantee a convenient pick up and drop off right at the pier, reaching the closest city centre may involve taking local public transport or a non-complimentary shuttle service. WILL I NEED AN ELECTRICAL CONVERTER? The voltage on board is 110 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & Suites. Irons and ironing boards can be requested through housekeeping or the Guest Services Desk. WHAT IF I NEED TO STAY IN TOUCH WHILE I'M AWAY? All our ships are equipped with 24-hour Internet Cafés, in addition, in most areas throughout the ship you can connect to our WiFi network on your own devices (charges apply). Telephone and fax services are available at applicable ship-to-shore rates (see www.ncl.co.uk for further details). You can also stay connected on the high seas using your own compatible mobile phone. International roaming charges are billed to your home account. Check with your service provider before travelling. Final rates are determined by your service provider and not Norwegian Cruise Line. HOW ABOUT SAFETY AND SECURITY? Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. All our ships meet the most current SOLAS specifications. Our ships also pass annual government safety and sanitation inspections. On the first day of your cruise, you will be asked to take part in an obligatory life boat drill, where you will learn what to do in case of an emergency. In such an event, you will be asked to go to your assigned lifeboat (detailed directions to the so-called 'assembly station' can be found on the back of your stateroom door). We recommend that you always set your stateroom TV to standby mode to obtain all necessary information through a special channel designated for emergencies. Guests who miss the obligatory life boat drill due to joining the ship late, should contact the Guest Services Desk on board. All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising. WHAT HAPPENS ON THE LAST DAY OF MY CRUISE? If you have booked Cruise Only, you will proceed through customs and immigration and continue with your independent arrangements. Please ensure that you have arranged for a suitable flight time taking into consideration customs and immigration procedures and the transfer time to the airport. In some ports you can take advantage of our 'Easy Walk-Off' option. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage yourself off the vessel. If you have a Fly-Cruise booking, we'll transfer you from the ship to the airport. For Fly-Cruise packages from the U.S., after your cruise we'll transfer you from your ship to the airport for your flight to the UK. Depending on your flight time, we can arrange a shore excursion for you (available at a supplement). On European Fly-Cruises we'll transfer you directly from the ship to the airport. But if you have a later flight, instead of waiting at the airport, why not take one of our great shore excursions and see more of the local city and attractions. WHAT IF I STILL HAVE QUESTIONS? We are happy to help you with any questions you may still have. Simply contact us: UK Phone: +44 (0)333 241 2319 Internet: www.ncl.co.uk For more information see our Booking Conditions on pages 114-117 and our website. You can find our 'Welcome Aboard' booklet with detailed information about your Norwegian Cruise Line cruise in the Already Booked section of our website, either as an online version or PDFdownload (www.ncl.co.uk/already-booked). HOW TO HONOUR GOOD SERVICE IS THERE A SERVICE CHARGE? We are confident that you will enjoy your 113 cruising experience and that our entire crew will provide you with the high standard of service which we are recognised for. A discretionary service charge (currently $13.95 per person per day in the following categories: Studio, Inside, Oceanview, Balcony & Mini Suite; $16.50 per person per day in Suites & The Haven Suites; no charge for children under 3) will be automatically added to your shipboard account. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the scenes staff who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise at a respective rate of £8.75 or £10.75 per person per day (subject to change). FREQUENTLY ASKED QUESTIONS itineraries, Norwegian Cruise Line permits young adults between 18 and 20 years of age to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk on embarkation. However, guests 18 years of age or older are permitted to consume wine and beer when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form. If you have any concerns about the service you receive during your cruise, please let our on-board Guest Services Desk staff know right away, so we can address any issues in a timely manner. In the unlikely event that we can't resolve your issue, you can have the service charge adjusted on board. Where your service charge has been pre-paid before departure, refunds are not available on board and you must apply for a refund, if applicable, after you return home by writing to our Guest Relations department. WHAT ABOUT GRATUITIES? (TIPS MADE EASY) Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to 'go the extra mile', and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals. Also, certain staff positions (e.g., concierge, butler, youth programme staff and beverage service) provide service on an individual basis to only some guests and do not benefit from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. Additionally, there is an 18% gratuity and spa service charge added for all spa and salon services, as well as an 18% gratuity and beverage service charge added for all beverage purchases and an 18% gratuity and speciality service charge added to all speciality restaurant dining and entertainment based dining. FURTHER QUESTIONS? For further and updated information please refer to our Welcome aboard brochure in the Already Booked section of our website, either as an online version or PDF-download on www.ncl.co.uk/already-booked You can also contact us by telephone on +44 (0)333 241 2319 http://www.ncl.co.uk http://www.ncl.co.uk/already-booked http://www.ncl.co.uk/already-booked http://www.ncl.co.uk

Table of Contents for the Digital Edition of Worldwide Cruising Guide - November 2016 - April 2018 - UK