2018-2019 Worldwide Cruising Guide - Australia & New Zealand - 114

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TERMS & CONDITIONS, ITINERARY NOTES
Requests for refunds must be in writing to Norwegian at
Level 7, 99 Elizabeth Street, Sydney NSW 2000 or by email
to resoffice@ncl.com. Refunds will be paid to the Guest who
paid the cruise fare via the same method and paid in the same
currency used to pay for the cruise fare. Refund processing
time is usually between four to six weeks, but may be longer.
Refunds include any applicable taxes and charges, but exclude
any applicable fees.

20. CHART B - CANCELLATION SCHEDULE
FOR BOOKINGS MADE ON OR AFTER
JANUARY 1, 2016
B. CANCELLATION SCHEDULE FOR BOOKINGS
MADE ON OR AFTER JANUARY 1, 2016
Days Prior to Departure
Date

Cruise, Cruisetour
Cancellation Fee

Land
Cancellation Fee

Add-On Cancellation
Feen

Where cruise accommodation is for the Haven Suites or
Garden Villas or the cruise is a Holiday Sailing**
Greater than 120
days prior to sailing

Nil

Nil

Nil

119 - 90 days

25%*

Nil

Nil

89 - 56 days

50%*

Nil

10%

55 days or less

100%

100%

100%

Where cruise accommodation is other than as set out above
and the cruise is between 1 - 6 days
74-57 days

Quantum of the
Nil
Deposit

Nil

56-30 days

50%*

50%

50%

29-16 days

75%*

75%

75%

15 days or less

100%

100%

100%

Where cruise accommodation is other than as set out above
and the cruise is for 7 days or more
89-76 days

25%

Nil

Nil

75-61 days

50%

50%

50%

60-31 days

75%

75%

75%

30 days or less

100%

100%

100%

* Or deposit, whatever is higher
**Excluding Norwegian Sky
n
Applicable to third party services organised by Norwegian for you
(such as transfers, and shore excursions) and on-board packages (such
as beverage packages)
NOTE: All dollar denominated cancellation fee amounts above have
been converted to $AUD or $NZD (as applicable, depending on where
you are purchasing your ticket) at the exchange rate of 1 US dollar equals
$AUD/$NZD0.70, current as at 10 August 2016. The cancellation fee in
$AUD or $NZD may vary as a result of currency exchange fluctuations
after 10 August 2016 and, as such, the table above should only be used
as a guide. We or your Norwegian Representative will provide final
confirmation at the time of cancellation.
Cancellation Fee for 3-8 Guests
There is no cancellation fee for Guests 3-8 if cancelled outside of the
100% cancellation period as set out in Chart B above. If such reservations
are cancelled within the 100% cancellation period, then the applicable
cancellation fee will apply for Guests 3-8.
NOTE: Cancellation payments will be deducted from amounts received
from the Guest. Refunds will be converted to $AUD/$NZD (as applicable,
depending on where you are purchasing your ticket) at the exchange
rate applying on the date payment is made. Any dollar denominated
cancellation fees disclosed may therefore vary as a result of currency
exchange fluctuations and should only be used as a guide.

21. Refusal of Passage

Norwegian reserves the right to decline to accept any person
as a Guest on the cruise. Guests are required to adhere to
the Guest Conduct Policy and Guest Ticket Contract at all times
during the cruise. Each Guest - or, if a minor, his/her parent or
guardian - shall be liable to and shall reimburse Norwegian
for all damage to the ship and its furnishings, equipment and
property caused by any wilful or negligent act or omission
on the part of the Guest. In addition, expenses of any kind
including fines, penalties, duties and other charges incurred by
Norwegian and which are attributable to a Guest's failure to
comply with the regulations of the ship or any governmental
authority shall be paid by that Guest to Norwegian on demand.
The ship's Captain may refuse transportation to any Guest or
may require any Guest to disembark who, in the sole discretion
of the ship's captain, is believed to:
* be dangerous to himself or herself or others;
* disturb Norwegian's other Guests or crew;
* pose a threat to their safety or security;
* fail to comply with any applicable law, rule, regulation or
order or this Customer Contract;
* unable to comply with the reasonable instructions of
Norwegian or its representatives relating to security or safety;
* require special assistance and has not made prior arrangements
with us, or fails to meet our medical requirements;
* be under the influence of excessive alcohol or drugs or is (or
is reasonably believed to be) in unlawful possession of drugs;
* be unable to provide identification prior to embarkation or
cannot prove that they are the Guest specified in the cruise
documentation under which they wish to travel;
* be unable to embark due to any law, regulation, order or
immigration direction from a country to which the Guest is
travelling or departing from;
* be intending to embark under cruise or identification

documentation which we have reason to believe has not
been paid for, has been reported lost or stolen, has been
transferred or substituted, has been acquired unlawfully, or
which has been tampered with or is counterfeit.
Such Guest may be left at any port or place at which the ship
calls without any liability to Norwegian. Norwegian shall not
be required to refund any portion of the fare paid by any Guest
who must leave the ship prematurely for any of the reasons set
forth in this paragraph or who voluntarily disembarks or leaves
the ship for any other reason, nor shall it be responsible for
lodging, medical-care expenses, meals, return transportation,
or other expenses incurred by the Guest.

22. Specific Needs

Each Guest warrants that they and any other person for whom
they are responsible are fit to travel. If you require special
assistance this should be reported to Norwegian at the time
of booking by calling our Norwegian Reservations Department
on 1300 255 200 (if calling within Australia) or 0800 969
283 (if calling within New Zealand), by sending an email to
resoffice@ncl.com or by having your travel agent contact us. A
Special Accommodation Requirements Information Form should
be obtained from our Norwegian Reservations Department
and completed and returned to Norwegian. Once the Special
Accommodation Requirements Form has been received, you or
your travel agent will be contacted so that we can try to meet
your needs prior to your cruise. However certain international
safety requirements, ship building requirements or other
applicable regulations may cause difficulty or mean that we are
unable to fully accommodate certain needs, and Norwegian
does not guarantee that it will be able to accommodate special
needs in all circumstances and, to the extent permitted by law,
disclaims liability for failure to accommodate a specific need.
If you have any food allergy or a dietary requirement that
requires a special meal or particular food products, please
advise a Norwegian Representative or your travel agent at
the time of booking. Obtaining the product for many of these
requests requires 30-days' notice prior to sailing, and we want
to ensure that we are able to fulfil your request. We cannot
guarantee special meal requests made within 30 days of sail
date. For the protection of all of our Guests, it is not permissible
to bring aboard any food items that would require preparation
by the ship's staff, or food items that would require cold storage
in our kitchen facilities. Norwegian does not guarantee that
it will be able to accommodate food allergies and dietary
requirements in all circumstances and, to the extent permitted
by law, disclaims liability for failure to accommodate a specific
dietary requirement.

23. Medical Services

A physician and a nurse "medical personnel" are on board
for each sailing and are generally available for Guest
consultation during specified hours and 24 hours a day for
medical emergencies while the ship is at sea. Shipboard
infirmaries are equipped to provide only basic medical care
and do not offer care for conditions requiring long-term care
or specialized expertise or equipment. As Norwegian is not
in the business of providing medical care, medical personnel
and the services they provide are for the convenience of our
Guests only, and such personnel work directly for the Guest
and charge for their services. The Guest acknowledges that
the ship may travel to destinations where medical care or
evacuation is delayed or unavailable.
Medical personnel on board Norwegian ships shall not be
considered as employees, servants or agents of Norwegian.
The Guest acknowledges and agrees that Norwegian cannot
intervene, supervise or direct the medical decisions and/or care
provided by on-board medical personnel and that Norwegian
shall not be liable in any respect whatsoever for the medical care,
treatment or diagnosis of Guest by medical personnel on board
or ashore, nor for any other act or omission related to, occurring
during, or arising from the medical treatment, consultation or
services provided to or for a Guest. Guests are responsible for
all fees and costs associated with medical services provided
by on-board medical personnel or incurred for any emergency
medical evacuation or deviation. All Norwegian cruises are
outside the scope of Australian Medicare and private health
insurance, consultations, treatments and medicines are charged
at private rates and must be claimed through your international
travel insurance.

24. Transfers

Airport to pier (if applicable) transfers and vice versa are
available for purchase for all Guests. Guests who want to
purchase transfers should contact our Reservations Department
and also advise them of the correct flight times. The Guest is
responsible to advise the Reservations Department of any
flight schedule changes. All Guests who purchase transfers will
receive a transfer voucher prior to departure. Upon arrival in
the city of embarkation, Guests should proceed to the baggage
claim area to claim their luggage. A Norwegian representative
will meet them in the baggage claim area on domestic flights
and outside of customs on international flights to assist with their
transportation to the ship or hotel (if applicable). For cruise-only
Guests booking their own return flights, we suggest a departure
time no less than six hours after the announced arrival time of
the ship. If we are providing off-board transportation to you, we
act only as agent for the third party providing those services
and the terms and conditions of the Consumer Contract do
not apply to such transportation. The operators' terms and
conditions may significantly limit or exclude liability, and will
be made available to Guests upon request. Norwegian shall
not be responsible for any damage or inconvenience caused
by late air, car or motorcoach arrivals, or for any damage to

property or personal injury suffered off the ship, where that
loss or damage is not attributable to the acts or omissions of
Norwegian in arranging any transportation or transfer.

25. Travel Protection

We highly recommend you purchase appropriate personal
travel insurance to cover you in the event of (including and not
limited to) you cancelling your booking with Norwegian; any
third party cancellations; baggage damage; accident cover
costs; medical injury and expenses; and any other liabilities
that will not be covered by Norwegian. Please note each travel
insurance policy will have different levels and amounts of scope
depending on the particular insurance provider and the level of
cover purchased.

26. Applicable Law and Forum
and Limitations on Actions

The Customer Contract, including these ANZ Terms and
Conditions, shall be construed under the laws of New
South Wales, Australia, and any and all disputes or matters
whatsoever incident to, arising from, or connected with the
Customer Contract or your cruise shall be governed by the laws
of New South Wales, Australia. You agree to submit to the
non-exclusive jurisdictions of the courts of that state in the event
of any dispute or claim between you and Norwegian. A copy
of the terms and conditions that apply to the Guest Cruise Ticket
are available upon request or can be reviewed at ncl.com.

27. Your Travel Agent

Your travel agent acts for you in making the arrangements
for your cruise and any related travel, lodging and tours.
Norwegian cannot be responsible for the financial condition
or integrity of any travel agent utilised by you. Norwegian is
not responsible for any representations or conduct of your travel
agent, including, but not limited to, failure to remit your deposit
or other funds to Norwegian, for which you shall at all times
be liable to Norwegian, or any failure to remit a refund from
Norwegian to you.

28. Safety and Security

Norwegian visits a large number of ports in numerous countries
around the world. At any given moment, there are likely to be
"trouble spots" in the world, in terms of crime and/or war or
terrorist actions. Accordingly, it may be necessary to change the
published cruise or Shore Excursion itinerary. Any such changes
are for your safety and beyond Norwegian's control. While
Norwegian endeavours to provide reasonable protection for
your comfort and safety on board its ships, Norwegian makes
no representation as to the safety, conditions or other issues that
may exist at any destination and cannot guarantee freedom from
all risks associated with war, terrorism, crime or other potential
sources of harm. Norwegian reminds all Guests that they must
ultimately assume responsibility for their actions while ashore.
The Australian and New Zealand Governments and other similar
government agencies regularly issue advisories and warnings
to travellers, giving details of local conditions in specified cities
and countries according to the agency's perception of risks to
travellers. Norwegian strongly recommends that Guests and
their travel agents obtain and consider such information when
making travel decisions. Also, please be advised that weapons
and illegal narcotics (including medical marijuana or similar
drugs used for medicinal purposes) are not permitted on board
any Norwegian ship.

29. Our Liability

Subject to the limits and exclusions of liability below we will
make sure that the services we have agreed to perform or
provide as part of this Customer Contract with you are made,
performed or provided with reasonable skill and care. This
means that, subject to the terms and conditions of the Customer
Contract, we will accept responsibility for a breach of the
Customer Contract or if Norwegian or its employees, agents or
contractors fail to use reasonable skill and care in performing
or providing, as applicable, the services set out in the Customer
Contract. We will only be responsible for what our employees,
agents and contractors do or do not do if they were at the time
acting within the course of their employment (for employees) or
carrying out work we had asked them to perform (for agents
and contractors).
General Exclusions
Other than as specified in these ANZ Terms and Conditions or
applicable laws, we exclude all liability for any costs, expense,
losses or damages whatsoever that may arise in any way in
connection with your cruise.
To the maximum extent permitted by law, we will not be
responsible for any injury, illness, death, loss (for example loss of
enjoyment), damage, expense, cost or other sum or claim of any
description whatsoever which results from any of the following:
* the act(s) and/or omission(s) of the Guest(s) affected or any
member(s) of their party;
* the act(s) and/or omission(s) of a third party not connected
with the provision of the services provided by or on behalf of
Norwegian; or
* the occurrence of events of 'Force Majeure' (as that term is
defined at clause 16).
We are not liable for any damage arising from our compliance
with any laws or government regulations or your failure to
comply with the same.
These ANZ Terms and Conditions (including any exclusion or
limitation of liability) apply to and are for the benefit of any
Norwegian representatives or employees to the same extent as
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