Worldwide Cruising Guide - August 2018 – April 2020 - CE - 129

F R E Q U E N T LY A S K E D Q U ES T I O N S
ON BOARD
WHEN CAN I BOARD THE SHIP?

Arrival at the Cruise Terminal: Arrival at the Cruise
Terminal: For your comfort and convenience, we
recommend that guests do not arrive at the cruise terminal
more than one hour prior to the scheduled embarkation
time printed on their cruise documents. Due to security
regulations, you may not be allowed to enter the cruise
terminal before the scheduled embarkation time and may
want to avoid waiting in potentially inclement weather as the
waiting area outside the cruise terminal may be restricted.
Please also note that refreshment facilities and seating at
and around the cruise terminal may be limited. During the
Online Check-In, you may be asked to select an arrival time
at the pier. Please make sure to arrive at the selected time.
Final Boarding Time: In order to facilitate the embarkation
process and the processing of your eDocs, and to comply
with government regulations governing departure
manifests, all guests are required to complete the Online
Check-In at least one day prior to sailing. All guests must
complete check-in at the cruise terminal and be on board
the ship no later than one hour prior to the departure time
noted on their cruise documents or they will not be
permitted to sail. Please note that guests who have not
filled out their Online Check-In will be required to complete
check-in at the cruise terminal at least two hours prior to
sailing. Any late arriving guest may join the ship at an
approved port of call in the scheduled itinerary. Such
guests will be responsible for all applicable fees and
travel expenses to that subsequent port of call.
Boarding Time in Ports of Call: In all ports of call, it is
also the guest's responsibility to be back on board the
ship no later than one hour prior to the ship's scheduled
departure time. Please be aware that shipboard time
may differ from the port of call and it is the guest's
responsibility to follow the shipboard time. In the event a
guest misses the ship, it will be the guest's responsibility
to pay all expenses incurred to rejoin the ship.

WHAT ABOUT CURRENCY
AND HOW DO I PAY FOR MY
EXTRAS ON BOARD?

The currency used on board our ships is US $. We've
made paying for on-board expenses very easy. When you
check in you open a shipboard account by registering a
major credit card VISA®, MasterCard® or American
Express®*. Please be advised that an initial as well as
multiple holds will be placed on your card account based
on your on-board purchases. This will reduce the amount
of available credit on the card. After settling your on-board
folio, these card holds may remain on your account for up
to 30 days after the cruise ends. Authorisation-hold
releases are solely within the discretion of your lending
institution. If you prefer to pay by cash or traveller's
cheques, a suggested deposit for a 7-day cruise is US $
300 per person, US $ 150 per person for cruises up to 6
days or US $ 450 per person for cruises of 8 days and
more at check-in (subject to change). Then, you simply
sign for your personal expenses as you go and they will
be charged to your account.
Personal Cheques, debit cards or currencies other
than the US $ cannot be accepted on board, except on
our European cruises where deposits in Euros are
accepted. Any excess deposit will be refunded at the
end of the cruise in US $. Please note that, should you
wish to change this excess deposit to Euros, a foreign
exchange fee will apply. Please also keep in mind that
it's always worth having a small amount of local
currency for immediate expenses on arrival at your
destination and for any purchases you make at your
ports of call. Traveller's cheques and most major credit
cards are accepted in the ports we visit.

IS THERE A DOCTOR ON BOARD?

A doctor and nurse are on each ship to provide medical
care and services at customary charges. Please note
that the medical facilities are designed to provide basic
medical care and guests may have to be evacuated at
their own expense in the event of serious illness. Please
be aware that there is no dentist on board. Norwegian
Cruise Line does not have the equipment on board to
assist guests with any type of dialysis treatment.

Norwegian Cruise Line has its own charging system
similar to shoreside facilities in the U.S. and we do follow
standard medical care, so please insure you have
appropriate travel insurance.

CAN I SMOKE ON BOARD?

We want you to be comfortable on board, so staterooms
and public areas throughout all our ships are smokefree. If you smoke cigarettes, you can do so in the
casino (players only) or in the Cigar Bar (where
available). If you prefer pipes or cigars, you can smoke
in the Cigar Bar or designated smoking lounge. Also,
you can smoke cigarettes, pipes and cigars in outdoor
public guest spaces and open decks where designated
by the appropriate signage. Please be aware that
electronic cigarettes cannot be used in public areas
where there is a no smoking policy in force. Smoking
inside your stateroom or on your balcony will result in a
US $ 250 cleaning charge added to your on-board
account. Please note that some countries have
imposed a ban on e-cigarettes.

WHAT ABOUT ALCOHOL
CONSUMPTION AND WINE CORKAGE?

On itineraries that include ports of call in the US, Canada
or China, guests must be 21 years of age or older to
purchase or consume alcohol. Alcoholic beverages as
part of Premium All Inclusive are only included for guests
21 years of age and older in these destinations. On all
other cruises this regulation applies to guests aged 18
years and above with the exception of guests who are
US, Canadian and Chinese nationals. On cruises that
include ports of call in the US, Canada or China and with
the exception of Alaska and Hawai'i itineraries,
Norwegian Cruise Line permits young adults between 18
and 20 years of age to purchase and personally
consume wine and beer only while on board and with the
consent of an accompanying parent. Authorisation will
be given only when the accompanying parent completes
the Young Adult Alcoholic Beverage Waiver form. This
form can be obtained and completed at the Guest
Services Desk on embarkation.
All guests are prohibited from bringing alcohol on board
our ships with the exception of champagne and wine. If
you purchase any alcohol at one of our ports of call or in
our on-board shops, we will safely store your purchase(s)
and on the final night of the cruise it will be available for
pick up in a designated area. Please note that for wine
and champagne brought on board by you, a corkage fee
will apply if consumed on board.
Norwegian Cruise Line encourages the responsible use
of alcohol and accordingly reserves the right to
permanently or temporarily revoke the drinking privileges
of any guest who violates Norwegian Cruise Line's
Guest Code of Conduct or who is deemed a danger to
himself, herself or others by vessel management.
Continued abuse of alcohol while sailing and/or violation
of Norwegian Cruise Line's alcohol policy may result in
immediate disembarkation.

HOW DO I GET ASHORE?

In most ports your ship docks right alongside the quay and
you simply walk ashore. At a few ports listed in the
overview below (status May 2018), we drop anchor at sea
and you go ashore in the ship's small boats - called
tenders - which offer a complimentary shuttle service to
and from the port.

TENDER PORTS

Airlie Beach, Australia
Akaroa, New Zealand
Bali (Benoa), Indonesia
Bar Harbor, Maine
Basseterre, St. Kitts
Bay of Islands, New Zealand
Belize City, Belize
Cabo San Lucas, Mexico
Cannes, France
Castries, St. Lucia
Chania/Souda (Crete), Greece
Charlottetown, Prince
Edward Island
Cobh (Cork), Ireland
Cozumel, Mexico
Dalian, China

Dartmouth, England
Darwin, Australia
Dublin, Ireland
Dubrovnik, Croatia
Eden, Australia
Flåm, Norway
Geelong, Australia
Geiranger, Norway
George Town, Cayman Islands
Great Stirrup Cay, Bahamas
Guernsey, United Kingdom
Ha Long Bay, Vietnam
Harvest Caye, Belize
Hellesylt, Norway
Honningsvåg, Norway
Icy Strait Point, Alaska

Ile des Pins, New Caledonia
Ishigaki, Japan
Kangaroo Island, Australia
Ko Samui, Thailand
Komodo Island, Indonesia
Kona, Hawaii
Kotor, Montenegro
Lahaina, Maui
Leknes, Norway
Lifou, New Caledonia
Monte Carlo, Monaco
Monterey, California
Mykonos, Greece
Newhaven (for Edinburgh),
United Kingdom
Newport, Rhode Island
Nha Trang, Vietnam

12 9

Puerto Chacabuco, Chile
Puerto Montt, Chile
Punta Arenas, Chile
Punta Cana (Cap Cana),
Dominican Republic
Punta Del Este, Uruguay
Roatán, Honduras
Saguenay, Canada
San Juan del Sur, Nicaragua
Santa Barbara, California
Santorini, Greece
Sihanoukville, Cambodia
Sitka, Alaska
Split, Croatia
Stanley, Falkland Islands
Sydney, Nova Scotia
Yonaguni, Japan

Please note that if you are not booked on one of our shore
excursions, where we guarantee a convenient pick up and
drop off right at the pier, reaching the closest city centre
may involve taking local public transport or a noncomplimentary shuttle service.

WILL I NEED AN ELECTRICAL
CONVERTER?

The voltage on board is 110 and partly 220 volts. For
European appliances a converter is needed (U.S. norm).
Hairdryers are provided in all staterooms & Suites. Irons and
ironing boards can be requested through housekeeping or
the Guest Services Desk.

WHAT IF I NEED TO STAY IN TOUCH
WHILE I'M AWAY?

All our ships are equipped with 24-hour Internet Cafés, in
addition, in most areas throughout the ship you can connect
to our WiFi network on your own devices (charges apply).
The central telephone number for our ships is 001 732
335 3280 (from US $ 7,95 per minute, please have ship
name and your credit card number at hand).
You can also stay connected on the high seas using your
own compatible mobile phone. International roaming
charges are billed to your home account. Final rates are
determined by your service provider and not Norwegian
Cruise Line. For further information please see
www.mcp.com/ncl/.

WHICH LANGUAGE IS SPOKEN
ON BOARD?

The main language used on board is English. However, we
offer our international guest service in French and Italian on
all sailings in Europe and select worldwide itineraries.
Please see www.it.ncl.eu respectively www.ncl.fr for further
information.

HOW ABOUT SAFETY AND SECURITY?

Norwegian Cruise Line adheres to the highest standard of
shipbuilding in the world. All our ships meet the most current
SOLAS specifications. Our ships also pass annual
government safety and sanitation inspections. On the first
day of your cruise, you will be asked to take part in an
obligatory life boat drill, where you will learn what to do in
case of an emergency ( see back of your stateroom door for
more information). All Norwegian Cruise Line ships are fully
stabilised for the smoothest possible cruising.

WHAT HAPPENS ON THE LAST DAY
OF MY CRUISE?

When the ship has been cleared, you will proceed
through customs and immigration and continue with
your independent arrangements. Please ensure that
you have arranged for an adequate flight time
considering customs and immigration procedures
(approx. 2 hours) and the transfer time to the airport. In
some ports you can take advantage of our "Easy WalkOff". This means you can leave the ship as soon as it is
cleared by local authorities, carrying all your luggage
off the vessel.

FURTHER QUESTIONS?
For further and updated information
please refer to: www.ncl.eu
YOU CAN ALSO CONTACT US BY PHONE
(SEE BACK COVER FOR DETAILS)

http://www.mcp.com/ncl/ http://www.it.ncl.eu http://www.ncl.fr http://www.ncl.eu

Table of Contents for the Digital Edition of Worldwide Cruising Guide - August 2018 – April 2020 - CE