Worldwide Cruising Guide - August 2018 – April 2020 - UK - 107

F R E Q U E N T LY A S K E D Q U ES T I O N S
the medical facilities are designed to provide basic
medical care and guests may have to be evacuated at
their own expense in the event of serious illness. Please
be aware that there is no dentist on board. Norwegian
Cruise Line does not have the equipment on board to
assist guests with any type of dialysis treatment. Please
ensure you have the right travel insurance cover age.
Norwegian Cruise Line has its own charging system
similar to shoreside facilities in the U.S. and we do follow
standard medical care, so please insure you have
appropriate travel insurance.

CAN I SMOKE ON BOARD?

We want you to be comfortable on board, so staterooms
and public areas throughout all our ships are smoke-free.
If you smoke cigarettes, you can do so in the casino
(players only) or in the Cigar Bar (where available). If you
prefer pipes or cigars, you can smoke in the Cigar Bar or
designated smoking lounge. Also, you can smoke
cigarettes, pipes and cigars in outdoor public guest
spaces and open decks where designated by the
appropriate signage. Please be aware that electronic
cigarettes cannot be used in public areas where there is a
no smoking policy in force. Smoking inside your stateroom
or on your balcony will result in a US $ 250 cleaning
charge added to your on-board account. Please note that
Singapore has imposed a ban on e-cigarettes.

WHAT ABOUT ALCOHOL
CONSUMPTION AND WINE
CORKAGE?

On itineraries that include a port in the United States of
America, Canada or China, guests must be 21 years of
age or older to purchase or consume (terms and
conditions may vary on alcoholic beverage packages,
please check at the time of booking). Alcoholic
beverages as part of Premium All Inclusive are only
included for guests of 21 years of age and older. On all
other itineraries this regulation applies to guests aged 18
or above with the exception of guests who are citizens of
the United States of America, Canada or China.
On cruises that include a port in the United States of
America, Canada or China but with the exception of Alaska
and Hawai'i itineraries, Norwegian Cruise Line permits
young adults between 18 and 20 years of age to purchase
and personally consume wine and beer only while on board
and with the consent of an accompanying parent.
Authorisation will be given only when the accompanying
parent completes the Young Adult Alcoholic Beverage
Waiver form. This form can be obtained and completed at
the Guest Services Desk on embarkation.
All guests are prohibited from bringing alcohol on board
our ships. If you purchase any alcohol at one of our ports
of call or in our on-board shops, we will safely store your
purchase(s) and on the final night of the cruise it will be
available for pickup in a designated area. Please note that
for wine and champagne brought on board by you, a
corkage fee will apply if consumed on board.
Norwegian Cruise Line encourages the responsible use of
alcohol and accordingly reserves the right to permanently
or temporarily revoke the drinking privileges of any guest
who violates Norwegian Cruise Line's Guest Code of
Conduct or who is deemed a danger to himself, herself or
others by vessel management. Continued abuse of alcohol
while sailing and/or violation of Norwegian Cruise Line's
alcohol policy may result in immediate disembarkation.

HOW DO I GET ASHORE?

In most ports your ship docks right alongside the quay and
you simply walk ashore. At a few ports, we drop anchor at
sea and you go ashore in the ship's small boats - called
tenders - which offer a complimentary shuttle service to
and from the port. Please note that if you are not booked
on one of our shore excursions, where we guarantee a
convenient pick up and drop off right at the pier, reaching
the closest city centre may involve taking local public
transport or a non-complimentary shuttle service.

TENDER PORTS

Airlie Beach, Australia
Akaroa, New Zealand
Bali (Benoa), Indonesia
Bar Harbor, Maine
Basseterre, St. Kitts
Bay of Islands, New Zealand
Belize City, Belize
Cabo San Lucas, Mexico
Cannes, France
Castries, St. Lucia
Chania/Souda (Crete), Greece
Charlottetown, Prince
Edward Island
Cobh (Cork), Ireland
Cozumel, Mexico
Dalian, China
Dartmouth, England
Darwin, Australia
Dublin, Ireland
Dubrovnik, Croatia
Eden, Australia
Flam, Norway
Geelong, Australia
Geiranger, Norway
George Town, Cayman Islands
Great Stirrup Cay, Bahamas
Guernsey, United Kingdom
Ha Long Bay, Vietnam
Harvest Caye, Belize
Hellesylt, Norway
Honningsvaag, Norway
Icy Strait Point, Alaska
Ile des Pins, New Caledonia

Ishigaki, Japan
Kangaroo Island, Australia
Ko Samui, Thailand
Komodo Island, Indonesia
Kona, Hawaii
Kotor, Montenegro
Lahaina, Maui
Leknes, Norway
Lifou, New Caledonia
Monte Carlo, Monaco
Monterey, California
Mykonos, Greece
Newhaven (for Edinburgh),
United Kingdom
Newport, Rhode Island
Nha Trang, Vietnam
Puerto Chacabuco, Chile
Puerto Montt, Chile
Punta Arenas, Chile
Punta Cana (Cap Cana),
Dominican Republic
Punta Del Este, Uruguay
Roatan, Honduras
Saguenay, Canada
San Juan del Sur, Nicaragua
Santa Barbara, California
Santorini, Greece
Sihanoukville, Cambodia
Sitka, Alaska
Split, Croatia
Stanley, Falkland Islands
Sydney, Nova Scotia
Yonaguni, Japan

WILL I NEED AN ELECTRICAL
CONVERTER?

The voltage on board is 110 volts. For European
appliances a converter is needed (U.S. norm). Hairdryers
are provided in all staterooms and suites. Irons and
ironing boards can be requested through housekeeping or
the Guest Services Desk.

WHAT IF I NEED TO STAY IN TOUCH
WHILE I'M AWAY?

All our ships are equipped with 24-hour Internet Cafés, in
addition, in most areas throughout the ship you can
connect to our WiFi network on your own devices
(charges apply).
Telephone and fax services are available at applicable
ship-to-shore rates (see www.ncl.co.uk for further details).
You can also stay connected on the high seas using your
own compatible mobile phone. International roaming
charges are billed to your home account. Check with your
service provider before travelling. Final rates are
determined by your service provider and not Norwegian
Cruise Line.

HOW ABOUT SAFETY AND SECURITY?

Norwegian Cruise Line adheres to the highest standard of
shipbuilding in the world. All our ships meet the most
current SOLAS specifications. Our ships also pass annual
government safety and sanitation inspections. On the first
day of your cruise, you will be asked to take part in an
obligatory lifeboat drill, where you will learn what to do in
case of an emergency. In such an event, you will be asked
to go to your assigned lifeboat (detailed directions to the
so-called 'assembly station' can be found on the back of
your stateroom door). We recommend that you always set
your stateroom TV to standby mode to obtain all
necessary information through a special channel
designated for emergencies. Guests who miss the
obligatory lifeboat drill due to joining the ship late, should
contact the Guest Services Desk on board.

107

All Norwegian Cruise Line ships are fully stabilised for the
smoothest possible cruising.

WHAT HAPPENS ON THE LAST DAY
OF MY CRUISE?

If you have booked Cruise Only, you will proceed through
customs and immigration and continue with your
independent arrangements. Please ensure that you have
arranged for a suitable flight time taking into consideration
customs and immigration procedures and the transfer
time to the airport. In some ports you can take advantage
of our 'Easy Walk-Off' option. This means you can leave
the ship as soon as it is cleared by local authorities,
carrying all your luggage yourself off the vessel. If you
have a Fly-Cruise booking, we'll transfer you from the ship
to the airport.
For Fly-Cruise packages from the U.S., after your cruise
we'll transfer you from your ship to the airport for your
flight to the UK. Depending on your flight time, we can
arrange a shore excursion for you (available at a
supplement).
On European Fly-Cruises we'll transfer you directly from
the ship to the airport. But if you have a later flight,
instead of waiting at the airport, why not take one of our
great shore excursions and see more of the local city
and attractions?

WHAT IF I STILL HAVE QUESTIONS?

We are happy to help you with any questions you may still
have. Simply contact us: UK Phone: +44 (0)333 241 2319
Internet: www.ncl.co.uk
For more information see our Booking Conditions on
our website.

HOW TO HONOUR
GOOD SERVICE
WHAT ABOUT GRATUITIES?
(TIPS MADE EASY)

Guests should not feel obliged to offer a gratuity for good
service. However, all of our staff are encouraged to 'go the
extra mile', and so they are permitted to accept cash
gratuities entirely at the discretion of our guests who wish
to acknowledge particular staff members for exceptional
or outstanding service. In other words, there is genuinely
no need to tip but you should feel free to do so if you have
a desire to acknowledge particular individuals.
Also, certain staff positions (e.g., concierge, butler, youth
programme staff and beverage service) provide service
on an individual basis to only some guests and do not
benefit from the overall service charge. We encourage
those guests to acknowledge good service from these
staff members with appropriate gratuities.
Additionally, there is a 20% gratuity and spa service
charge added for all spa and salon services, as well as a
20% gratuity and beverage service charge added for all
beverage purchases not included in Premium All
Inclusive or any beverage packages obtained by the
guest and a 20% gratuity and speciality service charge
added to all speciality restaurant dining and entertainment
based dining.

FURTHER QUESTIONS?
For further and updated information
please refer to:
www.ncl.co.uk/already-booked.
YOU CAN ALSO CONTACT US BY
TELEPHONE ON +44 (0)333 241 2319
http://www.ncl.co.uk http://www.ncl.co.uk http://www.ncl.co.uk/already-booked
Table of Contents for the Digital Edition of Worldwide Cruising Guide - August 2018 – April 2020 - UK
