Contract Management 2012 Resource Guide - 72

AbilityOne

AbilityOne 800-999-5963 www.AbilityOne.org customerservice@AbilityOne.org The AbilityOne Program has been a top source of quality products and services for the U.S. federal government for over 70 years. AbilityOne is also the largest source of employment for people who are blind or have other significant disabilities, providing jobs to more than 47,000 people. The program leverages the resources of a national network of more than 600 nonprofit agencies to meet customer needs, large or small, long- or short-term. AbilityOne’s top-quality service offerings include: • Administrative Services—AbilityOne provides a stable, reliable workforce to support all your administrative needs. • Commissary Shelf Stocking Services— AbilityOne replenishes merchandise on the sales floor and rotates merchandise by date code for the Defense Commissary Agency at over 100 locations. • Contact Center Services—AbilityOne operates contact centers and switchboards with industry-leading service quality standards, customer satisfaction scores, and productivity levels. Employees handle close to 10 million contacts every day. • Contract Management Support Services—AbilityOne meets the government’s need for qualified contract specialists to support an expanding contract workload, including ready-to-close contracts, onsite/ offsite facilities, modifications/de-obligations prepared and distributed, digital imaging, document destruction, and other contract administration. • Custodial Services—AbilityOne cleans and cares for millions of square feet of federal office space and military bases each year. • Document Management Services—AbilityOne manages the life cycle of your documents from creation and storage to hard copy destruction. AbilityOne supports over 30 existing records and administrative offices around the country, implementing new technologies that meet or exceed government security and performance requirements.

• Fleet Management Services—AbilityOne specializes in assisting federal customers in improving fleet performance and reducing costs. Contracts vary in complexity, size, and scope from managing and staffing large-scale maintenance and repair operations, to parts management, to vehicle washing and detailing. • Food Services—AbilityOne provides more than 100,000 meals daily to the men and women of our nation’s armed forces. • Grounds Maintenance Services— AbilityOne provides landscape and horticultural solutions, and maintains thousands of acres of land surrounding the nation’s federal buildings and military installations. • Healthcare Environment Services/Hospital Housekeeping—AbilityOne maintains healthy, clean hospitals, clinics, and other medical facilities. Expert healthcare environmental technicians are trained to meet the strictest cleaning requirements. • Hospitality Services—AbilityOne manages federal facilities including front desk operations, guest services and more to create an attractive, comfortable, and hospitable experience for customers, guests, and visitors. • Laundry Services—AbilityOne provides hygienically clean textiles to hospitals, hotels, and military bases, maximizing resource management for a greener tomorrow. More than 44 million pounds are processed annually. • Secure Document Destruction Services— AbilityOne is responsible for shredding sensitive documents for security-conscious federal customers, with more than 480 secure document destruction contracts. • Secure/Digital Mail Services—with more than 30 years of mail service experience at more than 150 federal and military mail/

business processing centers, AbilityOne safely and securely handles hundreds of thousands of pieces of mail every day. • Supply Chain Management Services—AbilityOne manages thousands of line items and more than $200 million in inventory. • Total Facilities Management Services— from base operation support services to single facilities, AbilityOne is ready to meet your complete facility operations and maintenance needs.

A customer-Oriented Approach
AbilityOne is dedicated and responsive to customers’ needs. The program creates strong, long-term business partnerships with individuals and organizations in every sector of the U.S. federal government. AbilityOne’s customer-centric approach places the customer in control. The program provides custom product solutions, including the following: • Aircraft, vehicular, and electrical equipment and supplies; • Clothing, textiles, and individual equipment; • Custom manufacturing, development, and fulfillment; • Food processing, packaging, and distribution; • Medical and dental products; and • Office products and furnishings. Contact AbilityOne today at abilityone.org to help fulfill your federal contract needs.

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Contract Management 2012 Resource Guide

Table of Contents for the Digital Edition of Contract Management 2012 Resource Guide