AV Technology - June 2008 - (Page 26)

The average life of a projector lamp is between 1,200 and 1,500 hours, depending on the environment and how it is used. that have our ‘platinum’ service, we change and clean the filters on a quarterly basis at their location,” says Bruce Payton, general manager of Audio Visual Mart Inc., Kenner, LA. “Others send in the projector once a year to be cleaned, we have them clean the filter every quarter, and we look at lamp life twice a year.” Sensory Technologies reports it offers various levels of preventive maintenance. “On our most basic, we would come out to the client’s site and do a full system check, and make sure everything is working as it should,” Frederick says. “We clean the filters and check lamp life. If the lamps need to be changed, then we change it.” Expanded preventive maintenance packages entail software upgrades to ensure the projectors are compatible with other devices on the network. The cost for servicing a single projector ranges from $125 to $199. For many companies, this price does not include the service call, shipping, projectors that weigh more than 45 pounds, or machines that require extra cleaning, such as those from clubs that are caked with nicotine or residue from fog machines. Carolina Projector Solutions, Projector Doctor, AVMart, Sensory Technologies, and LCD Presentation Systems all report they provide a discount per projector for customers with multiple units. “If a customer has a service contract or platinum service, we go out and do the work on-site at no charge,” Payton says. “If a client wants on-site service but does not have a contract, then we go out and charge for the service call plus parts. All others must bring the projector in for service unless, of course, the unit’s under warranty. In this case, we go on-site to troubleshoot the problem at no charge.” Sartipi says LCD Presentation Systems’ preventive maintenance costs include traveling to the customer’s site as long as it is in San Diego County. Additional travel charges apply if the job is outside the area. “When we take a maintenance job, we try to convince the customer to cover the full system, including the projector, sound, amplifiers, DVD and visual sources, the controller systems, and whatever that is in that room and connected to the projector,” he says. “In many cases, the projector’s problem can very well be an issue with the source, and if it is not in our agreement, then we would have to go back and forth, trying to have whoever is in Introducing the new LP-3CV-072 Value Package. Setting the standard for low cost Assistive Listening. Free no obligation demonstration +1.800.330.0891 North America or +1.801.233.8992 sales@listentech.com • www.listentech.com 26 | AV TECHNOLOGY | june 2008 assistive listening • • tour group • language interpretation • conferencing PHOTO COURTESY OF AUDIO VISUAL MART WHERE COST MEETS QUALITY business http://www.listentech.com http://www.listentech.com

Table of Contents Feed for the Digital Edition of AV Technology - June 2008

AV Technology - June 2008 Contents Precedent Corporate: Global Standardization Government: Strategic Technology Planning Education: It’s All Just a Click Pre-Empting Projector Breakdown Dealing With Technophobes Keeping Ahead of Technology Obsolescence Understanding Video Codecs Rules of Engagement Network, See & Learn Sound From the Heart Sportsbook Makes an Impact Upgrading an AV Image Product Review: Polycom’s RealPresence Experience HD Tech Horizons: A True AV Networking Standard? Product Spotlight: Digital Media Servers; Flat Panel New Products Ad Index AV MO: Calculating Fiber Optic Transmission Distance

AV Technology - June 2008

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