AV Technology - June 2008 - (Page 49)

A M X GUIDE TO SY S T E M IN T E G R AT I O N PR A C T I C E S Tips to manage user expectations: M o b b e r l y B a p t i s t C h u rc w w w. a m x . c o m / m a r k e t s / h o w / The church wanted to integrate plenty of sensory technology into Elevation, quality audio and video “Another Understand needs, and develop a plan to demonstrate return on investment. Present solutions to their communications problems or challenges.. In the early stages, do more listening more than talking. advantage of the AMX system . . . is that we can augment the system as our needs change in the future. READ MORE ABOUT IT A M X S y s t e m D e s i g n L i b ra r y ( S D L ) automation system in increasingly complex applica as well as an extensive Develop a complete understanding of the user environment in which the AV/IT will operate. have difficulty operating a complicated system. Its solution? An AMX Control System. A e t n a C o m p u t e r N e t wo r k C o m m a n d C e n t e r w w w. a m x . c o m / m a r k e t s / n o c / A e t n a ’s M i d d l e t o w n c a m p u s h o u s e s t h e c o m p a n y ’s i m We may not have the budget to purchase all of the technology we want at once, so it’s nice to know that we have the ﬂexibility to add individual items as we go.” which manages and monitors A e t n a ’s I n f o r m a t i o n Te c h n o l different solutions – all dedicated to help educate the user and manage their expectations. AMX offers H o m e , H o m e T h e a t e r, E d u c a t i o n , G o v e r n m e n t , H o u s e s III. Managing User Expectations A common problem in any user –service provider relationship is when the user doesn’t believe that they got what they paid for. This probably happens more often when the product or service is technology-based, since so many users have little understanding of exactly what it is that they are paying for. Every user comes to the table with a set of expectations of what they would like the provider to deliver. The problem happens when communication – the intersection of the message delivered and the message received – is less that perfect. In the attempt to communicate AV needs and expectations, the user is limited by lack of knowledge of what is technically possible. They may also have grandiose expectations of what modern AV systems can deliver. Mobberly Baptist Church, AV professionals will help to educate your users on the true capabilities of the technologies they offer. Their emphasis needs to be about what can – and cannot – actually be delivered. There must be discussion of what is not possible. It will minimize misunderstandings and potential litigation. w w w. a m x . c o m / m a r k e t s / s d l . a s p 800.222.0193 © June 2008 AMX. All rights reserved. AMX does not assume responsibility for any errors or omissions. 469.624.7153 800.932.6993 5 http://www.amx.com/markets/how/ http://www.amx.com/markets/noc/ http://www.amx.com/markets/sdl.asp http://www.amx.com/

Table of Contents Feed for the Digital Edition of AV Technology - June 2008

AV Technology - June 2008 Contents Precedent Corporate: Global Standardization Government: Strategic Technology Planning Education: It’s All Just a Click Pre-Empting Projector Breakdown Dealing With Technophobes Keeping Ahead of Technology Obsolescence Understanding Video Codecs Rules of Engagement Network, See & Learn Sound From the Heart Sportsbook Makes an Impact Upgrading an AV Image Product Review: Polycom’s RealPresence Experience HD Tech Horizons: A True AV Networking Standard? Product Spotlight: Digital Media Servers; Flat Panel New Products Ad Index AV MO: Calculating Fiber Optic Transmission Distance

AV Technology - June 2008

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