AV Technology - November/December 2008 - (Page 24) business ing to Trade Show Executive magazine), it may only take 36 business trips to pay back the cost of a $40,000 HD videoconferencing system. Depending on company size, that can be a fast payback period. In a university setting, it may be more difficult to link AV investments with ROI, but few would disagree that AV systems have become integral teaching tools in the classrooms and lecture halls. In fact, the internet itself was born out of the need for informational collaboration — which is the essence of education and learning. AV systems provide the “endpoints” that make collaboration possible, and determines the “quality” level of the images and sound. TODAY, MANAGERS ARE REALIZING THE PRODUCTIVITY GAINS AND COST SAVINGS OFFERED BY THEIR AV INVESTMENTS. THE CHALLENGE, HOWEVER, IS IN TYING THOSE BENEFITS INTO NEW REVENUE. One of the best ways to track the value of AV operations and technology investments is for an organization to establish its own “key performance indicators” (KPI) for AV. It starts with recognizing that AV systems are productivity and communication tools that streamline your business processes or “workflow.” According to our survey, some common KPIs for AV include: Utilization (%) Number of site visits Successful trouble ticket resolution (%) Time to resolve AV trouble ticket Transactions per day Equipment tracking Inventory control Total # of classes served Cancelled classes (due to non-working AV systems) Number of AV facilities supported Number of events covered (projection/sound systems deployed, etc.) Number of videoconference sessions Using measures like these and tracking improvement trends in these areas will go a long way in establishing and proving the ROI of AV equipment investments and operations. ■ 24 | AV TECHNOLOGY | november | december 2008 www.avtechnologyonline.com http://www.avtechnologyonline.com
Table of Contents Feed for the Digital Edition of AV Technology - November/December 2008 AV Technology - November/December 2008 Contents Precedent Corporate: Finishing with Style Government: It’s Still About People Education: Surviving Budget Cuts Applying Metrics to AV ROI Selecting Room Scheduling Software Six Things You Need to Know About Webcasting The Way I See It: Becoming an Internet Native Casino Uses AV for Dramatic Impact Just What the Doctor Ordered The Loneliest Help Desk in Town Product Forum Product Spotlight Tech Horizons New Products Ad Index AV MO AV Technology - November/December 2008 AV Technology - November/December 2008 - AV Technology - November/December 2008 (Page Cover1) AV Technology - November/December 2008 - AV Technology - November/December 2008 (Page Cover2) AV Technology - November/December 2008 - AV Technology - November/December 2008 (Page 3) AV Technology - November/December 2008 - AV Technology - November/December 2008 (Page 4) AV Technology - November/December 2008 - Contents (Page 5) AV Technology - November/December 2008 - Contents (Page 6) AV Technology - November/December 2008 - Contents (Page 7) AV Technology - November/December 2008 - Contents (Page 8) AV Technology - November/December 2008 - Contents (Page 9) AV Technology - November/December 2008 - Precedent (Page 10) AV Technology - November/December 2008 - Precedent (Page 11) AV Technology - November/December 2008 - Precedent (Page 12) AV Technology - November/December 2008 - Precedent (Page 13) AV Technology - November/December 2008 - Precedent (Page 14) AV Technology - November/December 2008 - Precedent (Page 15) AV Technology - November/December 2008 - Corporate: Finishing with Style (Page 16) AV Technology - November/December 2008 - Corporate: Finishing with Style (Page 17) AV Technology - November/December 2008 - Government: It’s Still About People (Page 18) AV Technology - November/December 2008 - Government: It’s Still About People (Page 19) AV Technology - November/December 2008 - Education: Surviving Budget Cuts (Page 20) AV Technology - November/December 2008 - Education: Surviving Budget Cuts (Page 21) AV Technology - November/December 2008 - Applying Metrics to AV ROI (Page 22) AV Technology - November/December 2008 - Applying Metrics to AV ROI (Page 23) AV Technology - November/December 2008 - Applying Metrics to AV ROI (Page 24) AV Technology - November/December 2008 - Applying Metrics to AV ROI (Page 25) AV Technology - November/December 2008 - Selecting Room Scheduling Software (Page 26) AV Technology - November/December 2008 - Selecting Room Scheduling Software (Page 27) AV Technology - November/December 2008 - Selecting Room Scheduling Software (Page 28) AV Technology - November/December 2008 - Selecting Room Scheduling Software (Page 29) AV Technology - November/December 2008 - Selecting Room Scheduling Software (Page 30) AV Technology - November/December 2008 - Six Things You Need to Know About Webcasting (Page 31) AV Technology - November/December 2008 - Six Things You Need to Know About Webcasting (Page 32) AV Technology - November/December 2008 - Six Things You Need to Know About Webcasting (Page 33) AV Technology - November/December 2008 - Six Things You Need to Know About Webcasting (Page 34) AV Technology - November/December 2008 - The Way I See It: Becoming an Internet Native (Page 35) AV Technology - November/December 2008 - The Way I See It: Becoming an Internet Native (Page 36) AV Technology - November/December 2008 - The Way I See It: Becoming an Internet Native (Page 37) AV Technology - November/December 2008 - Casino Uses AV for Dramatic Impact (Page 38) AV Technology - November/December 2008 - Casino Uses AV for Dramatic Impact (Page 39) AV Technology - November/December 2008 - The Loneliest Help Desk in Town (Page 40) AV Technology - November/December 2008 - The Loneliest Help Desk in Town (Page 41) AV Technology - November/December 2008 - The Loneliest Help Desk in Town (Page 42) AV Technology - November/December 2008 - The Loneliest Help Desk in Town (Page 43) AV Technology - November/December 2008 - Product Forum (Page 44) AV Technology - November/December 2008 - Product Forum (Page 45) AV Technology - November/December 2008 - Product Spotlight (Page 46) AV Technology - November/December 2008 - Product Spotlight (Page 47) AV Technology - November/December 2008 - Tech Horizons (Page 48) AV Technology - November/December 2008 - Tech Horizons (Page 49) AV Technology - November/December 2008 - New Products (Page 50) AV Technology - November/December 2008 - New Products (Page 51) AV Technology - November/December 2008 - New Products (Page 52) AV Technology - November/December 2008 - New Products (Page 53) AV Technology - November/December 2008 - New Products (Page 54) AV Technology - November/December 2008 - New Products (Page 55) AV Technology - November/December 2008 - New Products (Page 56) AV Technology - November/December 2008 - Ad Index (Page 57) AV Technology - November/December 2008 - AV MO (Page 58) AV Technology - November/December 2008 - AV MO (Page Cover3) AV Technology - November/December 2008 - AV MO (Page Cover4)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.