AV Technology - February/March 2009 - (Page 21) For large projects, a qualified AV integrator should have adequate space for receiving, assembling, testing, and storage of subsystems before delivery to the job site. should also offer to provide detailed documentation of all systems. And don’t forget to ask about training programs; any good integrator knows that systems aren’t fully utilized — and customers aren’t satisfied — unless the ultimate endusers know how to actually use the gear, and are comfortable doing so. SERVICE AND SUPPORT Finally, be sure that the AV firm offers a complete program of aftersale service and support. Ask to tour their service department and get an introduction to their staff. What kind of equipment do they have? Do they have experience with systems and products like the ones you may be buying from them? Ask about long-term maintenance agreements and extended warranty options. Any AV systems integration company who takes pride in their work and whose goal is a satisfied customer should offer these types of customer care programs. John Nash is executive vice president and COO of Communications Engineering, Inc., a global media communications integrator based in Newington, VA. The final stage of any AV project is the actual installation. Have your prospective integrator review with you their staff capabilities and qualifications, functional experience, and real-world expertise. TURNKEY SERVICES AV systems integration firms are used to offering a complete range of products, systems, and services. If they can’t offer a turnkey approach, be cautious. Most reputable integrators have knowledge of — and access to — many types of products and vendors. To protect against product obsolescence, they also should maintain an awareness of trends in product development. They should have some sense of pricing trends, product delivery schedules, and warranty programs. This type of product knowledge is the result of good vendor relationships. If they can’t demonstrate knowledge in these areas, they probably do not have the type of positive vendor relationship that you’ll need to ensure a successful project outcome. You should also look for operational capabilities in your prospective AV systems integrator. They should be able to demonstrate an ability to organize and track shipments to the job site. AV systems are comprised of a myriad of parts, components, materials, and subsystems. The AV firm should have an established and comprehensive asset management process to track all of these items. It’s also entirely appropriate to assess their physical presence. There should be adequate space for receiving, assembly, testing, and storage of subsystems before delivery to the job site. Once subsystems are ready to go, can they assure reliable delivery to project location? Do they have professional movers who specialize in transporting technical equipment? FINAL ASSEMBLY AND COMMISSIONING Once the systems are installed, the project isn’t complete until it’s been fully commissioned. Make sure the integration firm has staff specialists who perform the final assembly work and commissioning of the system (along with any AV consultants who may be on the project.) They Photo courtesy of CAVCOMM/Don Kreski GUIDE TO WORKING WITH AV INTEGRATORS 21
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