Nearshore Americas Presents: Jamaica BPO 2012 - 5

BPO Jamaica
Agent Distribution

Experience the Future of Caribbean Outsourcing

Current & Future MarketLandscape
Current number of operators:

30 13,000 3-5k 10,000 k+

30% 70%

Current number of agents: Montego Bay - Anticipated growth next five years Kingston - Anticipated growth next five years

Kingston

Montego Bay

Labor Market Dynamics
Population – Geographic Distribution
185,605

Kingston’s Untapped Potential
Jamaica’s 13 thousand BPO employees are concentrated heavily in Montego Bay. The city’s appeal as a tourist destination has also attracted over 70 percent of the BPO market. Kingston’s large population is underrepresented in the sector and holds great potential for new entrants.

670,012

1,853,674

Montego Bay

Kingston

Other

Data Source: The Statistical Institute of Jamaica

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Nearshore Americas Presents: Jamaica BPO 2012

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