Business Travel News CT 100 2008 Resource Guide

BEST PRACTITIONERS well. In the future, if you are going to be traveling in a country that you have never been in before, you can opt in to connect with other people traveling to that country, so you can have dinner together and not be alone. We call that our opt-in program. We collaborate with safety and security so we know where you are. Something happened in Turkey today. I got the call. My team is on it. We know which travelers are there, who we pull out and how we get to them in seconds. Hansen: In our category, we recruit intellectual capital. The next generation expects it. They want to know my ticket is this much and the CO2 is that much. They want to be part of organizations that are sustainable and that have integrity. It’s more than just a job and more than just a company. This is a partnership where people come looking for careers. Our CEO always says this isn’t just for A.T. Kearney but for ourselves, our community and our families. It’s the right thing to do. Lichtenstein: Did you put a carbon emissions tracking tool on your system? We’re doing that right now. Hansen: We track globally airline and hotel and car. We’re working with Amex as a pilot client in their efforts to develop a carbon emissions reporting solution. Lichtenstein: We were considering TRX. Hansen: TRX is using cargo factors from one airline and applying them to other airlines. Our scientists will take the aircraft type, because that is concrete. The carriers need to give more data for that to be effective. BTN: Was there a buy-in aspect to your best practice? Witherspoon: We’re still so high-touch, but we are directed from the top down through cost initiatives coming from Vivendi. Although they are being directed to do what we tell them, we are still going out to do training and communications. We do a lot of extra services to bring them along. We get a lot of pushback. It takes them maybe three months and then they come around. There are still a lot of costs associated with training. BTN: Are there any pitfalls that you would warn someone about if they were attempting to replicate your best practice? Chang: I don’t worry about the pitfalls. We just sort of plunge in there and do it. When it comes to advice, you really need to know what you want. You need to do your homework, that’s certain. You need to get senior management’s buy-in. We always develop a business case. Everybody wants to save money, so we usually don’t have an issue there. We just took on a challenge and met it. Hansen: I think it’s just the right thing to do. We have to do something and everybody makes a difference. I would encourage everybody to do it to some extent. Chang: Do you think it’s time to encourage people to get educated on that? Hansen: I am really lucky because I have all these experts to draw on. Travel is just a subset of sustainability efforts for the company, although in our business it is 81 percent of the carbon footprint. Lichtenstein: When it comes to social networking, it’s 2008. As Generation Y comes in, this is the Experience the Amalﬁ Hotel Chicago in the heart of the city’s way people communicate today. hottest dining and entertainment district. Steps from the Loop You shouldn’t be afraid to communiFinancial District and Michigan Avenue. Business center, WiFi cate that way internally in your cominternet and breakfast on every ﬂoor — always complimentary. pany. That’s the way people want to Network in the Ravello Lounge where cocktails and hors communicate. They want that d’oeuvres are on us — every night! instant gratification. They want a place that they can go whenever they want. They want responses immediately if they can have them. twenty west kinzie street n chicago, illinois 60610 They want to be heard and they reservations 877.262.5341 n 312.395.9000 want to talk to other people in the amalﬁhotelchicago.com your success. our satisfaction. 24 24 September 8, 2008 www.BTNonline.com Business Travel News http://www.amalfihotelchicago.com http://www.amalfihotelchicago.com http://www.BTNonline.com

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Business Travel News CT 100 2008 Resource Guide The Corporate Travel 100 Ranking The Corporate Travel 100 Alphabetical Listing Best Practitioners Create Models, Tools

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