Business Travel News CT 100 2008 Resource Guide

100 THE CORPORATE TRAVEL Continued from page 10 more than 90 percent and now has 18 markets with 80 percent. In 2008, Accenture’s travel goals include assisting in balancing cost reductions with travel programs to enhance the traveler experience. The firm also plans to further streamline and standardize its meetings sourcing process and supplier strategy and implement a single meetings payment card with American Express. This year, the firm is looking at consolidating travel agency services and technology into a preferred global platform consisting of one agency, one preferred global distribution system and one preferred booking tool to be launched at the end of 2009. >>Microsoft continues to globalize its travel program, having renewed a global car rental agreement in 2007 and this year issuing its first global airline request for proposals. U.S. booked air for the computer technology giant increased by more than 20 percent compared with 2006 levels. About 38 percent of Microsoft’s U.S. booked air was domestic flights, and 62 percent was international. Microsoft also continued to improve compliance to its online booking tool, supplied by Travelport. Its adoption rate was at 95 percent in 2007, compared with the 93 percent reported in 2006. Microsoft in 2007 renewed its global agreement with American Express as a corporate card supplier. Travelers report their expenses through Microsoft’s own expense reporting software. JOHNSON & JOHNSON NEW BRUNSWICK, N.J. 2007 U.S. booked air volume: $202 million Companywide air volume: $432 million U.S. T&E: $723 million Companywide T&E: $1.09 billion Preferred vendors: Continental, Delta, American, United; Marriott, InterContinental; Avis, National; American Express CTO; IBM Consolidated global agency: American Express PRICEWATERHOUSECOOPERS NEW YORK >>2007 U.S. booked air volume: $179 million Companywide booked air volume: $332 million U.S. T&E: $569 million Companywide T&E: $948 million Preferred vendors: American, United, Delta, British Airways; Marriott, Starwood; Hertz, Budget; GetThere; SAP Consolidated U.S. agency: American Express PricewaterhouseCoopers had a continued focus on improving traveler services through technology and gap identification to ensure services are efficient as possible. Practical demand management was applied to help reduce travel spending. U.S. booked air volume decreased 4.8 percent while companywide air volume increased 3.4 percent. The U.S. travel program reached an 82 percent online adoption rate using GetThere. American Express is PwC’s consolidated travel management company in the United States. Multiple agencies, including Amex, BCD Travel and HRG, are used abroad. This year, PwC is implementing technology that automatically populates employees’ itinerary data into the company’s intranet, in addition to their Lotus Notes calendars, within one hour of a transaction. The travel team has begun analyzing potential solutions to integrate the company’s expense management and online booking tools. The firm is working on further demand management and improved reporting capabilities using dashboard technology. From the 2005-2006 fiscal year to the 2006-2007 fiscal year, the number of meetings channeled through PricewaterhouseCoopers' meeting and events services department increased 67 percent. PwC booked $21 million in meetings air in 2007. The firm has increased its remote conferencing, partly through the use of its self-booking tool to alert travelers booking one-day trips to videoconferencing availability. >>After 100 100 100 00100 100 100 100 00 100 100 100 0 100 100 100 00 100 10 0 100 100 100 100 100 100 00 100 100 100 100 100 100 a decrease in 2006, Johnson & Johnson’s air volume increased above 2005 levels last year as the diversified health care product supplier focused on global reporting and meetings. The company spent $202 million in U.S. booked air travel, up almost 15 percent compared with 2006. Slightly more than half of Johnson & Johnson’s U.S. booked air travel is international. Johnson & Johnson focused on global reporting integration in 2007. American Express serves as its consolidated agency worldwide, and about 70 percent of U.S. air bookings were completed through Amex’s CTO tool. This year, J&J plans to roll out a global reporting package. The company continued its rollout of hotel sourcing for its meetings last year and dedicated meeting staff. Company travelers increased advance purchase use last year, and J&J intends to continue that push for air and hotel programs this year. Other goals include increasing preferred supplier use and exercising demand control. J&J also is reviewing and is considering tightening travel policy. American Express also is J&J's corporate card vendor of choice both inside and outside the United States, and travelers in Europe, the Middle East and Africa use a Citibank-issued Visa corporate card. Travelers report T&E expenses through IBM’s expense reporting tool. 100 100 100 100 100 100 100 100 100 26 100 100 MICROSOFT REDMOND, WASH. 2007 U.S. booked air volume: $197 million Companywide air volume: $394 million Companywide T&E: $852 million Preferred vendors: Northwest, Alaska, United, British Airways; Marriott, Hilton, Starwood, Hyatt; Avis; Travelport; MS Expense Consolidated global agency: American Express THE WORLD BANK WASHINGTON, D.C. 2007 U.S. booked air volume: $165 million Preferred vendors: Air France, British Airways, Lufthansa, United; Amadeus Consolidated U.S. agency: American Express 100 100 100 September 8, 2008 www.BTNonline.com Business Travel News http://www.BTNonline.com

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