Business Travel News CT 100 2008 Resource Guide

100 THE CORPORATE TRAVEL ing Carlson Wagonlit Travel and BCD Travel. Almost all of its countries of operation are now under its global travel program. Following a sharp increase in U.S. booked air volume—the lion’s share of which is domestic—in 2006, largely related to Bank of America’s acquisition of credit card issuer MBNA, the company’s air volume growth moderated in 2007, increasing only by $3 million to $142 million. Although the company uses the services of several airlines, US Airways and United are its primary carriers. Bank of America this year intends to reduce T&E costs and negotiate more value-adds into its program. The company also is considering adjusting its advance-purchase policy this year. Bank of America has worked with hotel operator Ritz-Carlton to build a 150-room property for employee and client use to ensure availability in its headquarters city of Charlotte, N.C. The hotel is expected to come online in October 2009. Company travelers both in the United States and abroad book their travel through the GetThere tool. Bank of America also uses its own corporate Visa card as its travelers’ spending tool. implementing online ticket exchange automation. Domestic and point-to-point international reservations now must be booked using GetThere. Global online adoption is at 73 percent. The online booking program extends to more than 50 countries. Recently, Cisco became one of the first corporations to implement such a tool in Russia. The Qatar travel program also recently has implemented the self-booking tool. In 2008, the corporation revamped the entire global travel policy with a mission to enhance the traveler experience, improve cost management through policy changes to validate the necessity of travel, promote advance booking and improve use of preferred suppliers. A Web 2.0 communications platform, including travel manager blogs and social networking applications, was used to power the policy implementation. Policy changes include pre-trip approval for travel not made at least 14-days in advance, non-preferred airline use and internal meeting travel. The global travel and meetings & events teams were merged into one unit. American Express is Cisco’s card provider for 66,000 employees. CHEVRON SAN RAMON, CALIF. 2007 U.S. booked air volume: $139.4 million Companywide booked air volume: $227.6 million U.S. T&E: $270 million Companywide T&E: $351.48 million Preferred vendors: Continental, United, Lufthansa, Singapore; Marriott, Hilton, InterContinental; Avis, Budget; GetThere; IBM Consolidated global agency: Carlson Wagonlit Travel EMC HOPKINTON, MASS. 2007 U.S. booked air volume: $133 million Preferred vendors: United, American, Delta, Continental, Air Canada; Hilton, Marriott, Starwood; National, Avis; Galileo; Cliqbook; Concur Consolidated global agency: American Express management and storage systems provider EMC Corp. increased its revenue from $11 billion in 2006 to $13 billion in 2007. With the aid of its 37,000 employees worldwide in 2007, EMC saw a $29 million annual increase in its 2007 U.S. booked air volume. EMC put particular effort and attention on raising the use of its Cliqbook online booking tool globally in 2007 and 2008. EMC continued to use American Express as its consolidated global agency and global provider of more than 10,000 corporate cards. EMC is a longtime Gelco user in the United States and Canada, which has given it the ability to download American Express card transactions into the expense system. In 2007, EMC made several acquisitions that the travel department worked to integrate. At the same time, it consolidated disparate corporate travel policies into one for North America. It also made efforts to drive compliance with policy and preferred vendors and to develop strategies for auditing that compliance. 100 100 100 100 00100 100 100 100 100 00 100 100 100 0 100 100 100 00 100 10 0 100 100 100 100 100 100 00 100 100 100 100 100 100 100 100 >>Data >>Oil company Chevron in 2007 expanded its travel team to meet global initiatives and growth. The company continues to use Carlson Wagonlit Travel following a 2003 global agency consolidation. The company in 2008 plans to implement its online booking tool in certain international locations. Chevron also plans in 2008 to source and implement a meetings program and incorporate a meetings policy. The company uses JPMorgan Chase as its primary corporate card worldwide and an IBM expense reporting tool. 100 100 100 100 100 CISCO SYSTEMS SAN JOSE, CALIF. 2007 U.S. booked air volume: $135.4 million Companywide air volume: $269.7 million U.S. T&E: $275 million Companywide T&E: $458 million Preferred vendors: United, American, Delta, Continental, Northwest, Virgin; Starwood, Hilton, Hyatt, InterContinental; Hertz, Avis; GetThere Consolidated global agency: American Express 30 100 100 KPMG NEW YORK 2007 U.S. booked air volume: $127 million U.S. T&E: $350 million Preferred vendors: American Express CTO Consolidated U.S. agency: American Express 100 100 100 >>Cisco Systems last year had an 8.8 percent increase in its U.S. booked air volume. The technology network solution provider continued aggressively expanding its online booking program, entering six new markets, including India, with its preferred GetThere tool and >>Big Four audit, tax and consulting firm KPMG last year complet- September 8, 2008 www.BTNonline.com Business Travel News http://www.BTNonline.com

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