Business Travel News CT 100 2008 Resource Guide

ERNST & YOUNG LONDON 2007 U.S. booked air volume: $121 million U.S. T&E: $425 million Preferred vendors: American, Continental, Delta; Marriott, Starwood, Hilton; Avis; GetThere Consolidated U.S. agency: American Express ORACLE REDWOOD SHORES, CALIF. 2007 U.S. booked air volume: $124.96 million Companywide booked air volume: $270 million Companywide T&E: $593 million Preferred vendors: United, American, Delta, Lufthansa; Marriott, Hilton, Starwood; Hertz, Avis; GetThere; Oracle I-Expense Consolidated global agency: Carlson Wagonlit Travel >>Big Four professional services firm Ernst & Young in 2007 concluded a bidding process for U.S. point-of-sale airline services that began in 2006. The process generated significant year-over-year savings, confirmed by benchmarking that showed its domestic average ticket price was the best in its class, and its international average ticket price for the first time was lower than that of its peer group. Ernst & Young’s 2007 U.S. booked air volume annually grew by only $2 million, and the company is working to reduce its average ticket price even further this year, developing policy language that restricts booking with contracted carriers to fares within $100 of the lowest logical fare for domestic travel and $200 for international. Ernst & Young in 2008 also is pushing to increase the 60 percent U.S. adoption rate of its GetThere online booking tool, a figure that has increased from 54 percent in 2006 and 50 percent in 2005. Meanwhile, the company this year developed policy language that will deny reimbursement to travelers who book outside approved channels. The company also is exploring methods to reduce its average daily hotel rate and developing price caps on meals that will vary by city. The company uses an internally developed online expense reporting tool throughout the world. >>Continuing to implement its elaborate follow-the-sun travel management process, ensuring that its travelers can receive live service and travel support no matter the time of day, enterprise software and programming firm Oracle continued to consolidate 52 Carlson Wagonlit Travel sites worldwide into four business travel centers. Much of Oracle’s 2007 travel management accomplishments centered on streamlining the major, rapid changes the program underwent in 2006, when the company consolidated with CWT for all travel management company services, shifted to Sabre from Galileo as its primary global distribution system and to GetThere as the primary self-booking tool. In 2007, Oracle implemented Sabre in all four business travel centers and GetThere in 28 countries. Oracle also implemented a new policy that governs non-employee travel. This year, the company is working to further streamline the followthe-sun program and standardize operations across all business travel centers, which will house still more former CWT sites. The upshot of Oracle’s moves in 2007 was a 42 percent reduction in global travel program operating expenses, a figure the company is building upon this year. Oracle’s U.S. booked air volume dropped more than 10 percent from 2006 levels, though companywide air volume rose a bit less than 4 percent. DETROIT 2007 U.S. booked air volume: $121 million Companywide booked air volume: $257.4 million U.S. T&E: $183.5 million Companywide T&E: $360 million Preferred vendors: Northwest, American, Delta, Lufthansa; Marriott, InterContinental, Hilton; Avis, National; GetThere; Captura Consolidated global agency: American Express 100 GENERAL MOTORS NEW YORK 2007 U.S. booked air volume: $124 million Preferred vendors: Avis, Hertz; Cliqbook Consolidated U.S. agency: BCD Travel 100 TIME WARNER >>General Motors in 2007 became a customer of a new initiative by American Express, its consolidated global travel management company, that offered prenegotiated hotel packages featuring per-day, per-attendee pricing for small meetings. The move is part of the continuing development of the automobile giant’s strategic meetings >>BTN estimates Time Warner’s U.S. booked air volume increased by another $9 million from a 2006 figure of $115 million, despite its 100 100 100 100 100 00 100 100 100 100 100 100 00 100 100 100 100 100 0 100 100 100 100 100 100 100 100 100100 100 100 Business Travel News www.BTNonline.com September 8, 2008 31 100 100 THE CORPORATE TRAVEL 100 ed a migration of its travel department into its procurement operations division, which enabled the sharing of more internal information to control costs and manage risk. U.S. booked air volume increased 5.8 percent and U.S. T&E decreased 2.8 percent. Domestic travel accounts for 88 percent of U.S. booked air volume. This year, the company has given more scrutiny to its expenditure and has made policy changes including requiring nonrefundable ticket purchase for internal travel. Travelers also are now required to book a preferred hotel whether online or through an agent when available. Online adoption reached 65 percent using Amex’s CTO tool. KPMG is reviewing firmwide green initiatives including the ways they fit into the scope of travel. recent intensive cost-cutting efforts. The company in 2007 worked to consolidate separate travel departments and policies for each division of the gigantic media company using BCD Travel, except for Time Inc., with about $12 million of 2007 booked air volume, which used Carlson Wagonlit Travel. Meanwhile, the number of company employees declined by more than 6,000 to 86,400 and sales were up slightly to $46 billion. 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 http://www.BTNonline.com

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