Business Travel News CT 100 2008 Resource Guide

100 THE CORPORATE TRAVEL management program, which continues in 2008. GM’s air volume last year considerably increased from 2006 levels, up nearly 38 percent companywide, with U.S.-booked volume rising more than 23 percent. The company last year signed its first global airline alliance contract with Star Alliance, and this year is considering cost-containment initiatives, with one possibility a denial of business class for most travelers on transatlantic flights. Meanwhile, GM for the first time in 2007 broadened the scope of its GetThere booking tool beyond the United States, piloting it in the United Kingdom and Germany. The company this year is pushing to further increase U.S. online booking adoption, which last year sat at 60 percent of applicable transactions. GM has more than 284,000 employees throughout the world and manufacturing operations in 33 countries. With its business travel increasingly including emerging markets as destinations, the company is conducting safety audits in several locations. American Express provides GM corporate card services outside the United States, but GM uses a Citibank MasterCard in its home country. WALT DISNEY BURBANK, CALIF. 2007 U.S. booked air volume: $116.6 million Companywide booked air volume: $150.6 million U.S. T&E: $181.2 million Companywide T&E: $223.3 million Preferred vendors: United, Delta; Marriott, Hilton, Starwood; National, Hertz; GetThere; SAP Consolidated U.S. agency: HRG >>The Walt Disney Co. largely held its U.S. T&E spending steady in 2007 as the media giant completed global consolidation initiatives and continued to enhance its travel technology. The company’s 2007 U.S. booked air volume was flat compared with the $116 million level reported in 2006. Overall T&E spending in the United States, meanwhile, increased by a little more than 2 percent to $181.2 million. Last year, Walt Disney’s travel department created further global leveraging opportunities in its international travel consolidation. It completed a global sourcing initiative for its car rental program, which resulted in cost reduction. It also completed data and reporting consolidation for its travelers outside of the United States. Disney now is in the request-for-proposals process for international travel management services. U.S. travel is handled by HRG while BCD Travel and FCm Travel Solutions handle international travel. Technology enhancements have been at the forefront of Disney’s travel program for the past several years. Following the 2006 completion of a Web-based hotel RFP process and an integrated traveler section on the company’s intranet, Disney now is creating a Webbased reporting tool to allow business-unit-level access. This year, Disney also plans to develop a marketing plan to increase the online adoption of its booking tool, GetThere. Travelers in the United States use a JPMorgan Chase-issued Visa as their payment tool, and travelers outside the United States use American Express. Globally, travelers report their expenses through SAP’s expense management tool. PROCTER & GAMBLE CINCINNATI 2007 U.S. booked air volume: $120 million Companywide booked air volume: $240 million U.S. T&E: $250 million Companywide T&E: $540 million Preferred vendors: Delta, Northwest, American, Lufthansa; Starwood, Marriott, Hilton, InterContinental; National, Enterprise, Europcar; GetThere, Amadeus E-Travel Consolidated U.S. agency: BCD Travel 100 100 100 00100 100 100 100 100 100 00 100 100 100 0 100 100 100 00 100 10 0 100 100 100 100 100 100 00 100 100 100 100 100 100 100 100 >>Procter & Gamble last year shaved $15 million off its U.S.booked air volume and continues to focus on expense reductions this year. The company is on target to achieve a 30 percent decline in travel spend in 2008 compared to the 2006 fiscal year. To help achieve those goals, the company’s travel department is working to bolster traveler compliance with preferred suppliers. P&G last year achieved more than 50 percent online adoption among its U.S.-based travelers for its GetThere booking tool, and continued to increase adoption this year to more than 63 percent. P&G now is in the midst of a broader rollout of its online booking system, focusing this year on Amadeus E-Travel adoption in Western Europe and GetThere adoption in Latin America. Procter & Gamble last year stabilized travel management company services, following late 2005’s 35-country consolidation with BTI. The company uses travel management services from HRG and BCD on a global basis. The company last year centralized global agency data reporting by corporate hierarchy. Procter & Gamble also is refining its agency desktop to enable further access to supplier content and optimize traveler itineraries. P&G this year migrated away from IBM as its preferred business process outsourcing company for travel services, moving those functions back in-house. The company still relies on IBM’s BPO services for expense management. P&G travelers carry American Express cards for corporate travel expenses. 100 100 100 100 100 SAP WALLDORF, GERMANY 2007 U.S. booked air volume: $113 million Consolidated U.S. agency: BCD Travel 32 100 100 >>SAP’s U.S. booked air volume increased by more than $34 million in 2007, according to BTN estimates, after a couple of years of $10 million increases. The company, with U.S. headquarters in Newtown Square, Pa., employed more than 58,000 people—about 20,000 more than the year before—in more than 120 countries, and served more than 47,000 customers worldwide. Revenue and profit both were up 20 percent to nearly $15 billion and $10 billion, respectively. Growth came through the targeting of small and midsized customers and the early 2008 acquisition of business intelligence software provider Business Objects. 100 100 100 September 8, 2008 www.BTNonline.com Business Travel News http://www.BTNonline.com

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