Business Travel News CT 100 2008 Resource Guide

SAP used BCD Travel for travel management company services in the United States and American Express Canada for agency service in that country. SAP manages travel planning through an internally developed online tool. UNITED TECHNOLOGIES CORP. HARTFORD, CONN. 2007 U.S. booked air volume: $110 million Companywide booked air volume: $157 million Companywide T&E: $430 million Preferred vendors: United, Delta, Air France, American; Marriott, Hilton, Starwood; Avis; CWT Horizon, KDS; SAP Consolidated U.S. agency: Carlson Wagonlit Travel GOLDMAN SACHS NEW YORK 2007 U.S. booked air volume: $111.54 million Companywide booked air volume: $257.7 million Preferred vendors: American, Continental, Delta, British Airways; Hertz, Avis; GetThere Consolidated global agency: American Express >>Defense >>Although Goldman Sachs & Co. saw its U.S.-booked air expenses grow nearly $11 million last year, the investment banking giant has embarked on an expense management initiative, working with internal clients to support cost reductions and eyeing cost containment from air, hotel and ground transportation to meals and telephone use. Goldman Sachs last year completed global requests for proposals for airlines and hotels, conducting an extensive benchmarking review of the company’s air and hotel programs to support those efforts. The company’s travel department, meanwhile, is homing in on emerging markets in Asia and the Europe, Middle East and Africa regions. The company in the past year continued its push of the GetThere online booking tool in the United States and other regions. For expense reporting, the company uses Otis, a proprietary inhouse system. Goldman Sachs travelers across the globe carry the American Express corporate card for T&E expenses. contractor and technology conglomerate United Technologies Corp. last year relaunched its global travel policy, introducing a required minimum 14-day advance airfare purchase for international travel. UTC refined several other planks of its global policy, including the handling of unused tickets, personal car and limousine use and corporate card procedures for transferred or terminated employees. UTC also introduced pre-trip security guidelines. The company’s U.S. booked air volume increased by more than 16 percent in 2007 from 2006 levels, and its global T&E expenditure rose by more than 13 percent in the same time period. UTC renewed an agreement with Citibank to provide global card services. UTC this year is focusing on further automating its travel program and better integrating with the technology of its preferred travel management company, corporate card and car rental vendors. The firm also is looking to increase global preferred hotel compliance. NEW YORK 2007 U.S. booked air volume: $111 million Companywide booked air volume: $238.58 million U.S. T&E: $438.9 million Companywide T&E: $800 million Preferred vendors: American, Continental, Delta, British Airways; Marriott, Hilton, Starwood; Avis, Budget, Europcar; GetThere, Amadeus E-Travel; Concur Consolidated global agency: BTI >>In 2007, the Coca-Cola Co. increased U.S. booked air volume by about 25 percent from 2006, when it spent $79.6 million on U.S. point-of-sale air tickets, according to BTN estimates. Its number of employees also grew substantially during that time from 71,000 to 90,000. Meanwhile, revenues grew 20 percent to $28.9 billion. >>Pharmaceutical company Pfizer’s U.S. booked air volume in 2007 dropped from $119.5 million in 2006. In 2007, it consolidated agency services in nine Latin American markets and rolled out its booking tool to six European markets. Pfizer signed a five-year corporate card agreement with American Express, rolled it out in additional Asian countries and introduced a global security tool in 30 countries. In 2008, Pfizer plans to reduce agency costs 10 percent to 15 percent through increased operating efficiency and increased online adoption. A global airline request for proposals was completed midyear. Pfizer also will look at ground transportation automation and will revise its global travel policy. FEDEX MEMPHIS, TENN. 2007 U.S. booked air volume: $98.4 million Companywide booked air volume: $102.9 million U.S. T&E: $259.2 million Companywide T&E: $283 million Preferred vendors: Northwest, American, Continental, Air Canada; Hilton, Marriott, InterContinental, Starwood; Hertz, National; Cliqbook; PeopleSoft Consolidated U.S. agency: None, BCD Travel is primary >>FedEx, a transportation, business and information services sup- 100 100 100 100 100 00 100 100 100 100 100 100 00 100 100 100 100 100 0 100 100 100 100 100 100 100 100 100 100 PFIZER ATLANTA 2007 U.S. booked air volume: $99 million Preferred vendors: Delta; Avis, National; SAP Consolidated U.S. agency: Carlson Wagonlit Travel 100100 100 100 Business Travel News www.BTNonline.com September 8, 2008 33 100 100 COCA-COLA THE CORPORATE TRAVEL 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 100 http://www.BTNonline.com

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