Business Travel News CT 100 2008 Resource Guide

100 THE CORPORATE TRAVEL >>BTN estimates U.S. booked air volume for media and communications conglomerate WPP, which includes Grey Worldwide, JWT, Ogilvy & Mather, and Young & Rubicam, was down about $2 million in 2007 from 2006. Meanwhile, the company’s revenue and gross profit each were up by $1 billion to $12.3 billion and $11.6 billion, respectively. Headcount declined 10 percent to 90,000 employees. The company’s long-term objectives are to increase the combined geographic share of revenues of Asia/Pacific, Latin America, Africa and the Middle East, and Central and Eastern Europe from around 20 percent to one-third; to increase the share of revenues of marketing services from 52 percent to two-thirds; and to increase the share of more measurable marketing services from around one-third of its revenues to 50 percent. In 2007, markets outside of North America continued to represent more than 60 percent of WPP’s revenues. ALCATEL-LUCENT PARIS 2007 U.S. booked air volume: $65 million Companywide air volume: $150 million Preferred vendors: Avis, Hertz Consolidated U.S. agency: Carlson Wagonlit Travel & McLennan held spending steady in 2007, slightly decreasing U.S. booked air volume to $64 million. The company established a global travel organization to analyze and recommend changes through sourcing and demand management strategies as it aims to maximize savings, improve process and productivity and focus on traveler safety and security. The travel organization developed a core policy for review by company stakeholders and this year plans to deploy it companywide. The company previously used a variety of travel management companies in the United States, with American Express and Carlson Wagonlit Travel primarily handling volume. In 2008, MMC completed a global agency request-for-proposals process and now is consolidating its program. It plans to leverage the consolidated volume to rationalize the travel supplier base and support compliance efforts. MMC has a 49 percent online booking adoption rate on eligible U.S.-booked air tickets, primarily using the GetThere self-booking tool. In Europe, KDS is the preferred booking tool. >>Marsh TOYOTA MOTOR CORP. TOYOTA, JAPAN 2007 U.S. booked air volume: $64 million Companywide air volume: $87 million Consolidated U.S. agency: BCD Travel >>France’s Alcatel formed network switching and transmission systems provider Alcatel-Lucent by acquiring U.S. rival Lucent Technologies for $11.6 billion in late 2006. BTN estimates the new company had $65 million in U.S. booked air volume in 2007. Alcatel-Lucent in the past year-and-a-half has focused on increasing the use of online booking and encouraged travelers to book at least 15 days in advance and to use non-refundable tickets, driving down business travel costs. Company travel policy requires employees to use the GetThere booking tool in the United States and more than a handful of online booking tools around the world in the countries, where available. Promoting self-booking is part of Alcatel-Lucent’s focus on global visibility to know where all travelers are and to track all spending. In 2007, the company homogenized the purchasing of travel through a single mandated agency. Alcatel-Lucent has a global travel team and takes a global as well as local approach to negotiating. It sees itself as airline-agnostic. In 2007, the company had more than 76,000 employees serving its operations through five business units—wireline, wireless, convergence, enterprise and services—in more than 130 countries. >>Toyota bought three-quarters of its $87 million 2007 worldwide air volume from U.S. points of sale. The number-one Japanese car maker had more than 299,000 employees in 2007. Annual sales jumped by $60 billion from $202 billion in fiscal 2006 to $262 billion in the fiscal year ending March 2008. 100 100 100 00100 100 100 100 100 100 00 100 100 100 0 100 100 100 00 100 10 0 100 100 100 100 100 100 00 100 100 100 100 100 100 100 100 ELI LILLY AND CO. INDIANAPOLIS, IND. 2007 U.S. booked air volume: $63 million Preferred vendors: Star Alliance, American, US Airways, Northwest; Starwood, Hilton, Marriott; National; Cliqbook, GetThere; IBM Consolidated U.S. agency: BCD Travel 100 100 100 100 100 40 100 100 >>Pharmaceutical firm Eli Lilly increased its air spending by 25 percent for two years in a row, with a $13 million increase in its U.S. booked air volume from $50 million in 2006 and $40 million in 2005. Eli Lilly had more than $18 billion in sales last year and employed more than 40,000 people. The company used Cliqbook for U.S. online booking and GetThere outside of the United States, and BCD Meetings & Incentives for meetings management. This year, it began to integrate Cliqbook into meetings processes. The firm late in 2005 consolidated its European operation into one center run by Carlson Wagonlit Travel, located outside of Heathrow Airport in London. U.S. Bank is its primary card vendor in the United States, while elsewhere the firm uses American Express as its primary card vendor. Eli Lilly has a consolidated multinational travel program in 16 countries. MARSH & MCLENNAN NEW YORK 2007 U.S. booked air volume: $64 million Companywide air volume: $107 million Companywide T&E: $379 million Preferred vendors: United, Delta, British Airways; Marriott, Starwood, Hilton; Enterprise, Hertz; American Express; GetThere, KDS; Oracle IExpenses Consolidated U.S. agency: None, American Express and Carlson Wagonlit Travel are primary 100 100 100 September 8, 2008 www.BTNonline.com Business Travel News http://www.BTNonline.com

Table of Contents Feed for the Digital Edition of Business Travel News CT 100 2008 Resource Guide

Business Travel News CT 100 2008 Resource Guide The Corporate Travel 100 Ranking The Corporate Travel 100 Alphabetical Listing Best Practitioners Create Models, Tools

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.