Business Travel News CT 100 2008 Resource Guide

100 100 100 100 preferred provider of car rental service. GE continued building on its consolidated global travel management philosophy, which is focused on one agency, one global distribution system, one online booking tool and one reporting system. That approach is facilitated by GE’s GDS relationship with Sabre and consolidated Carlson Wagonlit Travel reservations centers in Warsaw and Beijing. The company has achieved 90 percent adoption of expense accounting using its homegrown solution in the United States and the Concur tool in Europe and Asia. In 2007, it further consolidated its global expense account processing. Part of the impetus for that is improved hotel data. The focus of the effort, which was developed internally using Business Objects software, is not on enhancing sourcing but on driving compliance. It began deploying the new system, which was used by one of its businesses for most of 2007, to the entire company during the fourth quarter. The system is expected to improve GE’s ability to drill down to the individual traveler and help ensure that every employee is using the company’s preferred vendors and reflects GE’s philosophy that behavior is driven not by policy but by reporting. The company, which uses the GE MasterCard as its corporate card, has more than 82,000 U.S. cardholders and more than 100,000 worldwide. The number of employees grew to 327,000 in 2007 from 319,000 in the previous year. GE uses International SOS to power its GE Global Travel Assistance program, which provides all employees with international health, security and travel services. While GE’s travel department handles all air negotiations for meetings, all other meetings management activity is performed at the individual business level. 2007, the European Union countries consolidated under the agency and Boeing is working on consolidating Russia and Asia this year. Citibank issues Boeing travelers corporate cards, and Boeing automates expense reporting through Gelco Expense Management. THE CORPORATE TRAVEL EXXON MOBIL IRVING, TEXAS 2007 U.S. booked air volume: $277 million Preferred vendors: Continental, British Airways, Air France; Marriott; National; Ariba Consolidated U.S. agency: None, uses Carlson Wagonlit Travel, American Express >>Exxon Mobil, the world’s largest integrated oil company, increased its U.S. booked air volume by more than $27 million from 2006, according to BTN estimates. In 2007, Exxon Mobil increased its profits by 7 percent. Revenue went from $377 billion in 2006 to $404 billion in 2007. Exxon Mobil uses American Express to serve headquarters travel and Carlson Wagonlit Travel to serve the rest of the company. American Express remains its global corporate card provider. Exxon Mobil uses Amadeus as its primary global distribution system in Europe and Sabre as its primary GDS throughout the Americas. After a slight reduction in 2006, Exxon Mobil increased the amount of employees in 2007 to 83,000 from 82,000 the year before. 100 00100 100 100 100 100 00 100 100 100 0 100 100 100 00 100 10 0 100 100 100 100 100 100 00 100 100 100 100 100 100 100 100 DELOITTE NEW YORK 2007 U.S. booked air volume: $270 million U.S. T&E: $840 million Preferred vendors: American, Continental, Delta, Northwest, United; Hilton, Marriott, Starwood; Avis, Budget; Diners MasterCard, American Express; Travelport Consolidated U.S. agency: BCD Travel BOEING CHICAGO 2007 U.S. booked air volume: $325 million Companywide T&E: $716 million Preferred vendors: Hilton, Marriott, InterContinental; National, Alamo; GetThere; Gelco Consolidated U.S. agency: Boeing Travel Management Co. 100 100 100 100 100 100 100 100 100 100 >>Big Four accountancy and professional services firm Deloitte in 2007 had a renewed focus on maximizing travel savings and conducted a lean Six Sigma review process of travel agency operations. The company implemented an agent “on-call” initiative with BCD Travel, its consolidated U.S. travel management company, to ensure consistent answering service levels during inclement weather. The travel team continues to support its contract commitments through the use of pre- and post-trip audit programs, reviewing live reports of non-preferred carrier use, class-of-service violations and non-employee bookings on an employee’s itinerary. This year, Deloitte is exploring ways to green its travel program and enhance its online booking capabilities. At year-end 2007, the company had a 49 percent online booking adoption rate using a Travelport self-booking tool. In 2007, travel spending again experienced double-digit percentage-point growth with a 15.9 percent U.S. booked air volume hike to $270 million and a 23.5 percent rise in U.S. T&E to $840 million. >>Boeing saw a slight rise in U.S. booked air volume and a much larger one in companywide T&E spending as the Chicago-based jet and aerospace manufacturer continued global consolidation under its agency, Boeing Travel Management Co. U.S. booked air volume, about 84 percent of which is for domestic travel, increased by about 5.9 percent, compared with 2006. Companywide T&E spending rose by more than 29 percent, as Boeing’s net profits soared by 84 percent to record levels. The adoption rate for U.S. travel transactions with preferred selfbooking tool GetThere rose to 96 percent in 2007, compared with 92 percent in 2006. More than 90 percent of the countries in which Boeing operates are consolidated under its travel program. Boeing Travel Management Co. handles about 25 percent of international travel, and the remaining 75 percent is handled by a variety of agencies. In 8 September 8, 2008 www.BTNonline.com Business Travel News http://www.BTNonline.com

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