Hospitality Design - December 2012 - 72

perspectives

interview andrew gibson
4 5

This is followed by a lack of thought on guest ow. Another area which I nd disappointing is when the coordination is lacking, leaving obvious gaps in the nal design, such as poor electrical point positioning and soundproo ng; exposed air conditioning grilles and equipment that is not necessary; trailing wires; and lack of storage space and cleaning provisions.

4. A stylish staircase sets a glamorous tone at the Mandarin Oriental, Paris.

5. The pool at the Mandarin Oriental, Paris is a soothing nod to the property’s fashionable locale.

is given a template from the operator and told to follow that with li le supervision. Wherever possible and practical, we like to start by doing research and creating a concept for each spa. The concept is a simple brief of around ten pages describing the imaginary journey through the spa from the guest perspective. It may have been wri en by one of our spa directors who have an interest in the new location, or by one of the corporate team, but it is done with the backing of research to know what type of treatments and facilities we will require. This allows the interior designer to have freedom to work with the corporate spa team to design and create the spa. Each one is di erent and each one gives the designer the ability to put his or her personality into the spa while respecting our heritage and concept. To support the process we have around three-hundred-sixty pages of product standards and guidelines. These standards look at the ideal space, from therapist stool to the speci cations and correct design of a steam room. Since we have a dedicated head of design and development on the spa team we are able to work closely with the project management team through the entire process from concept to operation.

Who are some of the designers you have worked with on spa projects?

We have worked with a number of top designers around the world. Adam D. Tihany did a fantastic job on Las Vegas as did Je rey Wilkes in Bangkok. AB Concept + Interior Design and LWK & Partners Architects have worked very well with us to produce some of our recent spas in Singapore and Guangzhou.

It was modeled on our success at Mandarin Oriental, Singapore, which is based on a boutique-style spa concept. The result has been a very e cient use of space with iPad checkin, a tea lounge, oversized treatment rooms, and a small area for beauty services. There is also a very good tness center using the latest Technogym equipment.

And last year Sybille de Margerie of local firm SM Design opened Mandarin Oriental, Paris.

Can you tell us about new spas opening we can look forward to?

Our Paris property was constructed on one of the most fashionable streets in the city, but the building was restricted on all sides and we wanted to ensure inclusion of a pool, tness center, and spa. Sybille worked with the Mandarin Oriental team to create a masterpiece of design that embraces the available space. A large dome welcomes guests as they enter, and large treatment rooms provide space to change, each with a private steam shower.

What do you think are some of the biggest turnoffs in spas?

The biggest turno for me is the need to put spas in the basement and cut o natural light.

An 8,000-square-foot spa at Mandarin, San Francisco—complete with museum quality artwork, a six-foot statue of the Goddess of Mercy, and gold and mochacolored wallcoverings—has just arrived in collaboration with local firm BAMO as well.
An opportunity came to create a new spa using space on the third oor that was underutilized.

We have three new properties at nal stages of pre-opening in Guangzhou, Shanghai, and Taipei. As with all our spas, they are di erent from each other and have some of our latest thoughts incorporated into the design. Our goal to become a paperless spa has been included with revised and reduced reception areas and mobile check-in. Private celebrity entrances, VIP spas within spas, and improved relaxation have been considered in various forms. Spa membership has been thought through for the changing room design, and check-out at retail to improve sales has been added.

A theme prevalent in the hospitality industry today is the changing definition of luxury. What does that word mean to Mandarin Oriental Spas?
Excellent, seamless service; space; privacy; and the ability to manage time. Our spas give guests the opportunity to enjoy luxury. hd

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December 2012 hospitalitydesign.com


http://www.hospitalitydesign.com

Table of Contents for the Digital Edition of Hospitality Design - December 2012

Hospitality Design - December 2012
Contents
Online TOC
From the Editor
From the Show Director
People
Perspectives
Sketchbook
Sustainable Studio: Hyatt Regency Minneapolis
Sustainable Studio: Courtyard by Marriott Denver Downtown
Trends: Healthcare Design
Trends: Spas
Trends: Making Cities Well
Interview: Andrew Gibson
Interview: Claire Chiang
5 Questions for Ray Williams
Products
Profile: Suzanne Tick
Trends: Healthy
Spa
Bedding
Projects
Backstage Hotel Vernissage
Spa Tokione
Baystone Boutique Hotel & Spa
Bask Spa by Exhale
Hanarenoyado Yomogino Hot Spa
Ad Index
Back Space
Hospitality Design - December 2012 - Intro
Hospitality Design - December 2012 - Hospitality Design - December 2012
Hospitality Design - December 2012 - Cover2
Hospitality Design - December 2012 - 1
Hospitality Design - December 2012 - 2
Hospitality Design - December 2012 - 3
Hospitality Design - December 2012 - 4
Hospitality Design - December 2012 - 5
Hospitality Design - December 2012 - 6
Hospitality Design - December 2012 - 7
Hospitality Design - December 2012 - 8
Hospitality Design - December 2012 - 9
Hospitality Design - December 2012 - 10
Hospitality Design - December 2012 - 11
Hospitality Design - December 2012 - 12
Hospitality Design - December 2012 - Contents
Hospitality Design - December 2012 - 14
Hospitality Design - December 2012 - 15
Hospitality Design - December 2012 - 16
Hospitality Design - December 2012 - Online TOC
Hospitality Design - December 2012 - 18
Hospitality Design - December 2012 - 19
Hospitality Design - December 2012 - From the Editor
Hospitality Design - December 2012 - 21
Hospitality Design - December 2012 - 22
Hospitality Design - December 2012 - 23
Hospitality Design - December 2012 - From the Show Director
Hospitality Design - December 2012 - 25
Hospitality Design - December 2012 - 26
Hospitality Design - December 2012 - 27
Hospitality Design - December 2012 - People
Hospitality Design - December 2012 - 29
Hospitality Design - December 2012 - 30
Hospitality Design - December 2012 - 31
Hospitality Design - December 2012 - 32
Hospitality Design - December 2012 - Perspectives
Hospitality Design - December 2012 - 34
Hospitality Design - December 2012 - Sketchbook
Hospitality Design - December 2012 - 36
Hospitality Design - December 2012 - 37
Hospitality Design - December 2012 - 38
Hospitality Design - December 2012 - 39
Hospitality Design - December 2012 - 40
Hospitality Design - December 2012 - 41
Hospitality Design - December 2012 - 42
Hospitality Design - December 2012 - Sustainable Studio: Hyatt Regency Minneapolis
Hospitality Design - December 2012 - 44
Hospitality Design - December 2012 - 45
Hospitality Design - December 2012 - 46
Hospitality Design - December 2012 - Sustainable Studio: Courtyard by Marriott Denver Downtown
Hospitality Design - December 2012 - 48
Hospitality Design - December 2012 - 49
Hospitality Design - December 2012 - 50
Hospitality Design - December 2012 - Trends: Healthcare Design
Hospitality Design - December 2012 - 52
Hospitality Design - December 2012 - 53
Hospitality Design - December 2012 - 54
Hospitality Design - December 2012 - 55
Hospitality Design - December 2012 - 56
Hospitality Design - December 2012 - Trends: Spas
Hospitality Design - December 2012 - 58
Hospitality Design - December 2012 - 59
Hospitality Design - December 2012 - 60
Hospitality Design - December 2012 - 61
Hospitality Design - December 2012 - 62
Hospitality Design - December 2012 - Trends: Making Cities Well
Hospitality Design - December 2012 - 64
Hospitality Design - December 2012 - 65
Hospitality Design - December 2012 - 66
Hospitality Design - December 2012 - 67
Hospitality Design - December 2012 - 68
Hospitality Design - December 2012 - Interview: Andrew Gibson
Hospitality Design - December 2012 - 70
Hospitality Design - December 2012 - 71
Hospitality Design - December 2012 - 72
Hospitality Design - December 2012 - 73
Hospitality Design - December 2012 - 74
Hospitality Design - December 2012 - Interview: Claire Chiang
Hospitality Design - December 2012 - 76
Hospitality Design - December 2012 - 77
Hospitality Design - December 2012 - 5 Questions for Ray Williams
Hospitality Design - December 2012 - 79
Hospitality Design - December 2012 - 80
Hospitality Design - December 2012 - Products
Hospitality Design - December 2012 - 82
Hospitality Design - December 2012 - Profile: Suzanne Tick
Hospitality Design - December 2012 - 84
Hospitality Design - December 2012 - Trends: Healthy
Hospitality Design - December 2012 - 86
Hospitality Design - December 2012 - Spa
Hospitality Design - December 2012 - 88
Hospitality Design - December 2012 - 89
Hospitality Design - December 2012 - 90
Hospitality Design - December 2012 - Bedding
Hospitality Design - December 2012 - 92
Hospitality Design - December 2012 - 93
Hospitality Design - December 2012 - 94
Hospitality Design - December 2012 - 95
Hospitality Design - December 2012 - 96
Hospitality Design - December 2012 - Projects
Hospitality Design - December 2012 - Backstage Hotel Vernissage
Hospitality Design - December 2012 - 99
Hospitality Design - December 2012 - 100
Hospitality Design - December 2012 - 101
Hospitality Design - December 2012 - Spa Tokione
Hospitality Design - December 2012 - 103
Hospitality Design - December 2012 - 104
Hospitality Design - December 2012 - 105
Hospitality Design - December 2012 - Baystone Boutique Hotel & Spa
Hospitality Design - December 2012 - 107
Hospitality Design - December 2012 - 108
Hospitality Design - December 2012 - 109
Hospitality Design - December 2012 - 110
Hospitality Design - December 2012 - 111
Hospitality Design - December 2012 - Bask Spa by Exhale
Hospitality Design - December 2012 - 113
Hospitality Design - December 2012 - Hanarenoyado Yomogino Hot Spa
Hospitality Design - December 2012 - 115
Hospitality Design - December 2012 - 116
Hospitality Design - December 2012 - 117
Hospitality Design - December 2012 - Ad Index
Hospitality Design - December 2012 - 119
Hospitality Design - December 2012 - Back Space
Hospitality Design - December 2012 - Cover3
Hospitality Design - December 2012 - Cover4
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