Incentive - October 2008 - (Page 4) OCTOBER 2008 www.incentivemag.com EDITOR’S NOTE Snoopy, Cisco and Our New Incentive Travel Survey here I was at The Motivation Show when I happened to run into Snoopy. Actually, MetLife Auto & Home sent him (actually a her in costume) out to Chicago to pass out copies of the latest issue of Incentive magazine: September featured Tommy Lee Hayes-Brown, MetLife Auto & Home’s first recognition chairperson, in our cover story. Hayes-Brown not only was an excellent cover subject, he spoke at our Platinum Partners awards ceremony at the John Hancock Building during the show. He joked about being appointed the company’s recogniEditor In Chief Jennifer Juergens with tion chair: “I thought I was being punished,” and about MetLife’s favorite spokesperson his role on the executive board of Recognition Professionals International. Our Platinum Partner winners loved hearing from him, and it was truly a spectacular event celebrating the best merchandise and travel suppliers in the business. Another great company graces our pages this month: Cisco Systems. A global company, it is always working on ways to keep employees connected. Read Andrea Doyle’s interview (on page 14) with Christine Castle on how Cisco created a consistent worldwide sales reward and recognition program that was not only motivational but easy to administer. Managing Editor Alex Palmer’s story on page 28, “Incentives to Improve,” talks about keeping employees engaged by giving them ample opportunities for continuous improvement in the form of professional development. “Without such opportunities, employees may become apathetic about their work, or just look for employment elsewhere,” he writes. Organizations are finding that incorporating merchandise and travel into improvement programs is a potent way to keep a workforce growing, Palmer says. Speaking of travel, we’re excited here about our Incentive Travel IQ , the first survey of incentive travel buyers we’ve done in a long time—and it’s the first time we’ve collaborated with the Incentive Research Federation. From the economy to airline woes to the importance of keeping your programs intact during the rough patches, our readers, IRF members and others we surveyed had a lot to say. The survey report starts on page 66. Enjoy the issue. Editorial and Executive Offices 770 Broadway, New York, NY 10003-9595 (646) 654-4500, Fax (646) 654-7650 Group Publisher Daniel J. Corcoran EDITORIAL (646) 654-4500 Editor in Chief Jennifer Juergens (646) 654-4485 Senior Editor Leo Jakobson Managing Editor Alex Palmer Online Editor Stacy Straczynski Contributing Editor Julie Barker Editor at Large Jeanie Casison Special Projects Director Karen Gines Research Director Nancy Lazarus Editorial Intern Alexandra Haake Online Editorial Intern Karen Yi T ART Art Director Jennifer Ruf (646) 654-7704 PRODUCTION Production Manager Anita Wise (646) 654-7298 CIRCULATION, SUBSCRIPTION & ADDRESS CHANGES (847) 763-9050, Fa x (847) 763-9037, E-mail iv@halldata.com LIST RENTAL Postal info (845) 731-2731, E-mail info (845) 731-3854 REPRINTS Mike Shober (800) 290-5460 x129, incentive@theYGSgroup.com PERMISSIONS & LICENSING Barbara Grieninger (646) 654-4675, barbara.grieninger@nielsen.com MEDIA KIT www.managesmarter.com/mediakits ADVERTISING Associate Publisher Monique Agaliotis (646) 654-7638 Central Midwest Marvel Jasnoch (507) 663-1480 Great Lakes Region Jason Wafalosky (610) 792-2481 West Coast and Ha waii Peter Edmunds (714) 963-3499 International Ad Director, Southeast, Caribbean Sharon Waters (301) 318-4580 MARKETING Marketing Director Robert Kuwada (646) 654-5159 Marketing Associate Jennifer Ginsberg (646) 654-7210 Jennifer Juergens Editor in Chief jennifer.juergens@nielsen.com President: Greg Farrar • Senior Vice President, Human Resources: Michael Alicea • Senior Vice President, Marketing: Mark Hosbein • Senior Vice President, Finance: Derek Irwin • Senior Vice President, Entertainment: Gerry Byrne • Senior Vice President, Marketing, Media & Visual Arts: Sabrina Crow • Senior Vice President, Retail: David Loechner • Senior Vice President, Online: Linda McCutcheon • Senior Vice President, Building & Design: Joe Randall • Senior Vice President, Central Ser vices: Mary Kay Sustek • Vice President, Licensing: Howard Appelbaum • Vice President, Manufacturing & Distribution: Jennifer Grego • Vice President, Audience Marketing: Joanne Wheatley 4| Incentive | October 2008 | incentivemag.com Photo taken with a Sony DSC-H50 http://www.incentivemag.com http://www.managesmarter.com/mediakits http://www.incentivemag.com
Table of Contents Feed for the Digital Edition of Incentive - October 2008 Incentive - October 2008 Contents Editor's Note Headlines Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners Incentive Interview Safety Incentives: Safety Drives a Limousine Service's Motivational Efforts Case Study Primer Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line Research: Travel IQ Travel News Florida Coast to Cost Caribbean Escape Potentials Here and Now Gadgets & Power Tools: High-End Roars Seen at the Motivation Show Advertisers Index Off the Cuff Incentive - October 2008 Incentive - October 2008 - Incentive - October 2008 (Page Cover1) Incentive - October 2008 - Incentive - October 2008 (Page Cover2) Incentive - October 2008 - Contents (Page 3) Incentive - October 2008 - Editor's Note (Page 4) Incentive - October 2008 - Editor's Note (Page 5) Incentive - October 2008 - Headlines (Page 6) Incentive - October 2008 - Headlines (Page 7) Incentive - October 2008 - Headlines (Page 8) Incentive - October 2008 - Headlines (Page 9) Incentive - October 2008 - Headlines (Page 10) Incentive - October 2008 - Headlines (Page 11) Incentive - October 2008 - Headlines (Page 12) Incentive - October 2008 - Headlines (Page 13) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 14) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 15) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 16) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 17) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 18) Incentive - October 2008 - Cover Story: Face Time with Senior Executives is the Top Motivator of Cisco Systems' Chairman's Club Winners (Page 19) Incentive - October 2008 - Incentive Interview (Page 20) Incentive - October 2008 - Incentive Interview (Page 21) Incentive - October 2008 - Safety Incentives: Safety Drives a Limousine Service's Motivational Efforts (Page 22) Incentive - October 2008 - Safety Incentives: Safety Drives a Limousine Service's Motivational Efforts (Page 23) Incentive - October 2008 - Case Study (Page 24) Incentive - October 2008 - Case Study (Page 25) Incentive - October 2008 - Case Study (Page 26) Incentive - October 2008 - Primer (Page 27) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 28) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 29) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 30) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 31) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 32) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 33) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 34) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 35) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 36) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 37) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 38) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 39) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 40) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 41) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 42) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 43) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 44) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 45) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 46) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 47) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 48) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 49) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 50) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 51) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 52) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 53) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 54) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 55) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 56) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 57) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 58) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 59) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 60) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 61) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 62) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 63) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 64) Incentive - October 2008 - Learning: Diving into Incentives for the Mind Enhances Both Loyalty and the Bottom Line (Page 65) Incentive - October 2008 - Research: Travel IQ (Page 66) Incentive - October 2008 - Research: Travel IQ (Page 67) Incentive - October 2008 - Research: Travel IQ (Page 68) Incentive - October 2008 - Research: Travel IQ (Page 69) Incentive - October 2008 - Research: Travel IQ (Page 70) Incentive - October 2008 - Travel News (Page 71) Incentive - October 2008 - Travel News (Page 72) Incentive - October 2008 - Travel News (Page 73) Incentive - October 2008 - Travel News (Page 74) Incentive - October 2008 - Florida Coast to Cost (Page 75) Incentive - October 2008 - Florida Coast to Cost (Page 76) Incentive - October 2008 - Florida Coast to Cost (Page 77) Incentive - October 2008 - Florida Coast to Cost (Page 78) Incentive - October 2008 - Florida Coast to Cost (Page 79) Incentive - October 2008 - Florida Coast to Cost (Page 80) Incentive - October 2008 - Caribbean Escape (Page 81) Incentive - October 2008 - Caribbean Escape (Page 82) Incentive - October 2008 - Caribbean Escape (Page 83) Incentive - October 2008 - Potentials Here and Now (Page 84) Incentive - October 2008 - Potentials Here and Now (Page 85) Incentive - October 2008 - Gadgets & Power Tools: High-End Roars (Page 86) Incentive - October 2008 - Gadgets & Power Tools: High-End Roars (Page 87) Incentive - October 2008 - Seen at the Motivation Show (Page 88) Incentive - October 2008 - Advertisers Index (Page 89) Incentive - October 2008 - Off the Cuff (Page 90) Incentive - October 2008 - Off the Cuff (Page Cover3) Incentive - October 2008 - Off the Cuff (Page Cover4)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.