KBB - November 2010 - (Page 10)

Letters to the Editor Editor’s note: One of the more widely read articles on our website, www.kbbonline.com, “Design Fees” also appeared on page 46 of the September issue of K+BB Magazine and has prompted a few responses from the kitchen and bath industry, as to be expected. Following are two we received, but feel free to express your opinions either by emailing Alice Liao at aliao@kbbonline.com or simply commenting on the story online at www.kbbonline.com/kbb/designfees. To the Editor: My response to Lisa Furby’s opinion on design fees is this: Since Ms. Furby’s profession is computer software design, I would like her to do the following for me. I would like her to use her expertise to design some software for my business. I would then like her to install the software on my computer, make sure the software is functioning correctly, train my staff on how to use the software and let me use the software to see if I like it. During the time I am using her software, I reserve the right to show it to other software designers, to get their opinion on it and to get prices from them on what they would charge to create similar software. After a period of time, the length of which I will determine, if I feel she has created worthwhile software, I will pay her for her services. If I feel that I can get a better deal elsewhere, I will owe her nothing, and I get to keep and use her software. Ms. Furby’s figures are complete nonsense. While I agree that a professional sales technique is vital in this (or any) business, her opinion about design fees is incorrect and unsubstantiated. A professional, in this or any industry, is completely justified in receiving compensation for his or her time.   Steven D. Strauss, akbd Direct Kitchen Distributors Whitehall, PA And from www.kbbonline.com: I worked with an older firm a few years ago, and charging design fees was the only way they would operate. In the end, I left because I got really tired of losing all the potential clients that walked into our door. Making sure there is trust between you and your clients is so important. They do not hesitate to pay for your time, but the word “fee” definitely makes them bolt. Finding a solution for each designer, or as an industry, is another thought. Jennifer Eidem Interiors by Jada Glendale, CA Featuring Kountry Wood’s Georgetown Espresso Cabinetry P.O. Box 530, Nappanee, IN 46550 888-608-8969 www.kountrywood.com Circle No. 4 http://www.kbbonline.com http://www.kbbonline.com/kbb/designfees http://www.kbbonline.com http://www.kountrywood.com http://www.kountrywood.com

Table of Contents for the Digital Edition of KBB - November 2010

KBB - November 2010
Table of Contents
Online Contents
Online News
Editorial
Letters to the Editor
Focus
Trends
K+BB Product Innovator Awards
Products
Profile
Inside Job
Social Worker
Editorial Index
Ad Index
Favorites

KBB - November 2010

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