Training Magazine - July 2008 - (Page 1)

www.trainingmag.com VOLUME 45 NUMBER 6 contentsJ U LY / AUGUST 2008 36 Personalities & Performance Your employees’ likes and dislikes don’t matter, do they? All that matters is they do their work well. But research shows your workers’ preferences and personalities matter enough to affect your bottom line. BY MARGERY WEINSTEIN 42 Hidden Potential Simple ways to spot—and nurture—the unsung talent that may be right under your nose. BY SARAH BOEHLE 46 The Executive Entrance Most companies don’t offer onboarding programs for new executive hires, but they should. Here’s why and some tips for success. BY STEVE FALL 20 50 No More Revolving Door Understanding and satisfying employees’ underlying needs can help organizations retain their top talent. BY JOANNA POSNER FEATURES 20 24 32 Managing the Magic Management at Walt Disney Parks and Resorts is about more than efficient workforce performance; it’s about managing employees who can make or break a child’s day. BY MARGERY WEINSTEIN DEPARTMENTS 4 Online TOC Web-only content and services 6 Editor’s Note Talent Tools BY LORRI FREIFELD Keys to the Kingdom Your employees probably don’t carry Pixie Dust in their briefcase, or need to take their head off to enjoy a coffee break, but the Disney Institute still may have tips to offer your company on how to deliver quality service. BY MARGERY WEINSTEIN 8 Training Today News, stats, and business intel BY MARGERY WEINSTEIN 12 Soapbox Training the Next Generation BY SHARON BIRKMAN FINK Good Job! Recognizing excellent performance is the best way to encourage more of the same in the future. But like anything else, not everyone knows how to do it effectively, and that’s where training comes in. BY HOLLY DOLEZALEK 16 How-To Maintain E-Consistency BY ROSE JORGENSEN 18 World View Focus on China BY DR. NEIL ORKIN 32 48 Live & Online Calendar of events 56 Questions for Covey DNA & ROI COVER/TOC PHOTOGRAPHS OF JULIE HODGES BY KENT PHILLIPS Training Vol. 45, No. 6 (ISSN# 0095-5892, USPS #414-190) is published monthly, except bi-monthly in March/April, July/August, November/December, by Nielsen Business Media, Inc. Copyright 2008 by Nielsen Business Media. All rights reserved. 770 Broadway, New York, NY 10003; (646) 654-4500. Annual subscription rate: $79 US, $89 Canadian includes 7% GST, and $159 all other countries. Single copy price: $10 (except February, $35 and October, $35), plus shipping and handling. Periodicals postage paid at New York, NY, and additional mailing offices. Canada Post Publications Mail Agreement No. 40031729. Return Undeliverable Canadian Addresses to: DHL Global Mail, 4960-2 Walker Road, Windsor, ON N9A 6J3. Printed in USA. POSTMASTER: Send address changes to Training, P.O. Box 2104, Skokie, IL 60076-9367. w w w. t r a i n i n g m a g . c o m t r a i n i n g JULY / AUGUST 2008 | 1 http://www.trainingmag.com http://www.trainingmag.com

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Training Magazine - July 2008 Contents Online TOC Editor’s Note Training Today Soapbox How-To World View Managing the Magic Keys to the Kingdom Good Job! Personalities & Performance Hidden Potential The Executive Entrance Live & Online No More Revolving Door Questions for Covey TMI Brochure

Training Magazine - July 2008

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