NJPA - About Us - (Page 7) FAQs Frequently Asked Questions WHAT IS THE FIRST STEP FOR AN INTERESTED AGENCY TO PARTICIPATE? Qualifying agencies must register for Membership and may join in a matter of minutes. Visit www.njpacoop.org and apply online, download and complete a hard copy or call 888-894-1930 to receive your application by mail. HOW DOES THE PURCHASE PROCESS FLOW? After Membership has been established, the Member selects the contract of choice from our purchasing catalog and contacts the Vendor directly for specific product, service, ordering and delivery information. Billing is executed by the servicing Vendor or manufacturer. NJPA monitors contract compliance by the Vendor to ensure a high level of service, quality of goods and general customer satisfaction as expressed by the Member. Prior to executing the purchase order, it would be the Member’s responsibility to review and accept the general terms and conditions of the specific IFB of interest and at that point, execute the purchase order directly with the awarded Vendor. Your Membership allows the NJPA Board of Directors and NJPA staff to facilitate the bid and procurement responsibilities on your behalf. WHAT ABOUT CUSTOMER SATISFACTION AND ASSURANCE? NJPA requires “manufacturer product and service responsibility”. This eliminates the transferring of blame in the event the customer is not satisfied. Responding manufacturers accept this responsibility and, in extreme cases, NJPA would be involved in specific communications to ensure the customer is satisfied with the complete process of procurement and contract compliance. NJPA contracts are four-year terms, reviewed annually for compliance. This level of assurance and review will give Members the leverage necessary to insure the highest level of products and service. AS NJPA MEMBERS, ARE WE STILL ABLE TO BUY FROM OTHER CONTRACTS? Yes, all NJPA contracts are non-exclusive and are contracts of choice by our Members. HOW DO I BECOME AN AUTHORIZED SUPPLIER OF NJPA? NJPA encourages all national Vendors to respond to the NJPA IFB solicitations. Our bids are solicited, advertised and posted on www.noticetobidders.com and in the Star Tribune. HOW DO I GET MORE INFORMATION ABOUT NJPA? Visit our web site at www.njpacoop.org or contact any of our Vendors listed in our purchasing catalog. You also may contact us directly at 888-894-1930 or: Mike Hajek, Director of Business Development & Marketing 218-894-5477 • mike.hajek@njpacoop.org Duff Erholtz, National Sales Manager 218-894-5490 • duff.erholtz@njpacoop.org 7 http://www.njpacoop.org http://www.njpacoop.org http://www.noticetobidders.com http://www.njpacoop.org
Table of Contents Feed for the Digital Edition of NJPA - About Us NJPA - About Us Contents The Basics Frequently Asked Questions Enabling Legislation Procurement Process Product Listing NJPA - About Us NJPA - About Us - NJPA - About Us (Page Cover1) NJPA - About Us - Contents (Page Cover2) NJPA - About Us - Contents (Page 1) NJPA - About Us - The Basics (Page 2) NJPA - About Us - The Basics (Page 3) NJPA - About Us - Frequently Asked Questions (Page 4) NJPA - About Us - Frequently Asked Questions (Page 5) NJPA - About Us - Frequently Asked Questions (Page 6) NJPA - About Us - Frequently Asked Questions (Page 7) NJPA - About Us - Enabling Legislation (Page 8) NJPA - About Us - Enabling Legislation (Page 9) NJPA - About Us - Procurement Process (Page 10) NJPA - About Us - Procurement Process (Page 11) NJPA - About Us - Procurement Process (Page 12) NJPA - About Us - Procurement Process (Page Cover3) NJPA - About Us - Procurement Process (Page Cover4)
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