NMP - September 2016 - 63

Compliance Education for Today's Mortgage Professional By Greg Stephens, SRA, MNAA, CDEI ompliance requirements have reached new heights in recent years, impacting virtually everyone involved in mortgage lending regardless of job function/responsibility. As a result, effective compliance training has become an ever increasing challenge to the various stakeholders in the industry. This article addresses some of those challenges in an effort to provide guidance for those tasked with compliance training of existing experienced staff as well as new staff entering the profession or taking on new roles of responsibility. In this article, we will examine the effectiveness of live classroom versus online education programs and the most effective training methodologies for new employees. Having been an educator for more than 30 years, I can certainly attest to the advantages to the live classroom experience where the class facilitator/instructor can receive immediate visual feedback from the class participants as to the effectiveness of the presentation content and delivery methods. In that same time period, I have also been on the other side-as a classroom participant in hundreds of live classroom courses and was able to provide some of that immediate feedback to the instructor. I have also taken numerous online and synchronous courses and as a certified distance education instructor I developed a seven hour online course in 2014 that was approved by the International Distance Education Certification Center (IDECC), the internationally-recognized agency for distance education instructor and course approvals. There are advantages to both C educational venues which we will now begin to explore. As you prepare to develop your educational program some of the factors to consider are: 1. Will the audience be on campus or remote, or a combination of both? 2. How large is the audience you are attempting to reach? 3. Is the subject matter conducive to live classroom or online presentation or both? 4. Do you have skilled trainers or will you be using subject matter expert (SME) / staff? 5. Will the training materials be submitted for CE approval? Involve completion certificates? 6. What is the length of the training session? Consideration #1: Will the audience be on campus, or remote, or a combination of both? Live classroom training: If the training will be on campus in a live classroom setting, what classroom facilities are available? Classroom setup l Will class room style seating be available? l Does the room have internet access for web-based content during the class? l What audio/video equipment will be needed and available? Instructional materials l Will there be any handout materials that will need to be printed in advance? l Will they be provided by the instructor/facilitator? Instructor(s)/facilitator(s): Local or will travel/lodging arrangements be needed? Remote Participants l It is possible to include remote participants under certain circumstances: Provide the training materials in advance and/or have phone conference capabilities so they can listen in and follow along with the training materials from remote locations. Off-campus facilities: If the training will be live classroom, but take place in an off-campus facility, many of the same questions noted above will be applicable, particularly the classroom setup, audio/video equipment availability and cost, and phone conference capability if any of the attendees will be participating from remote locations. Classroom style is the most preferred vs. seating in the round for those participating in the class room setting. Online training: In today's hightech and globally mobile world online education offers the most flexible training options for employers and employees. If the training is to be conducted online, there are numerous options available including: l Pre-recorded videos that attendees can access independently on their own schedule which can include proprietary training content developed internally as well as take advantage of a broad range of recorded training videos accessible on Web sites such as the Consumer Financial Protection Bureau (CFPB), Fannie Mae, Freddie Mac and the U.S. Department of Housing & Urban Development (HUD). l Live Webinars can be presented in several formats, including less expensive teleconferencing options than webinar links. By providing the attendees with a PDF copy of the presentation materials ahead of time, the presenter can then direct everyone on the conference line as they progress through the materials, versus live screensharing. This also reduces technical hardware/software issues some of the attendees might experience attempting to link to a webinar versus dialing into a conference line. l If interactive video conferencing is the preferred method, there are several free or low-cost Web conferencing providers, including FreeConference, Join.me, AnyMeeting, Speek, Google Hangouts, and GoToMeeting just to name a few. Consideration #2: How large of an audience will you be attempting to reach? If the training is via live classroom setting, will the classroom accommodate everyone in one session or will you have to split the training into multiple sessions. If multiple sessions are required, can they be achieved in the same day? If not, that impacts the facilities availability, even for on-campus training where multiple departments utilize the same training room, travel arrangements for any out-of-area instructors, etc. Case-in-point ... every two years, I have been conducting a seven-hour compliance training class for one of our client's underwriters and appraisers. The attendance size is so large we have to split the training into two separate days. This definitely creates numerous logistics issues which we will cover in the answer to question 6. Consideration #3: Is the subject matter conducive to live classroom, an online presentation or both? Most educational content can be effectively delivered via either medium, especially with the recent continued on page 96 http://www.Join.me

Table of Contents for the Digital Edition of NMP - September 2016

Table of Contents
NMP - September 2016 - Cover1
NMP - September 2016 - Cover2
NMP - September 2016 - 1
NMP - September 2016 - Table of Contents
NMP - September 2016 - 3
NMP - September 2016 - 4
NMP - September 2016 - 5
NMP - September 2016 - 6
NMP - September 2016 - 7
NMP - September 2016 - 8
NMP - September 2016 - 9
NMP - September 2016 - 10
NMP - September 2016 - 11
NMP - September 2016 - 12
NMP - September 2016 - 13
NMP - September 2016 - 14
NMP - September 2016 - 15
NMP - September 2016 - 16
NMP - September 2016 - 17
NMP - September 2016 - 18
NMP - September 2016 - 19
NMP - September 2016 - 20
NMP - September 2016 - 21
NMP - September 2016 - 22
NMP - September 2016 - 23
NMP - September 2016 - 24
NMP - September 2016 - 25
NMP - September 2016 - 26
NMP - September 2016 - 27
NMP - September 2016 - 28
NMP - September 2016 - 29
NMP - September 2016 - 30
NMP - September 2016 - 31
NMP - September 2016 - 32
NMP - September 2016 - 33
NMP - September 2016 - 34
NMP - September 2016 - 35
NMP - September 2016 - 36
NMP - September 2016 - 37
NMP - September 2016 - 38
NMP - September 2016 - 39
NMP - September 2016 - 40
NMP - September 2016 - 41
NMP - September 2016 - 42
NMP - September 2016 - 43
NMP - September 2016 - 44
NMP - September 2016 - 45
NMP - September 2016 - 46
NMP - September 2016 - 47
NMP - September 2016 - 48
NMP - September 2016 - 49
NMP - September 2016 - 50
NMP - September 2016 - 51
NMP - September 2016 - 52
NMP - September 2016 - 53
NMP - September 2016 - 54
NMP - September 2016 - 55
NMP - September 2016 - 56
NMP - September 2016 - 57
NMP - September 2016 - 58
NMP - September 2016 - 59
NMP - September 2016 - 60
NMP - September 2016 - 61
NMP - September 2016 - 62
NMP - September 2016 - 63
NMP - September 2016 - 64
NMP - September 2016 - 65
NMP - September 2016 - 66
NMP - September 2016 - 67
NMP - September 2016 - 68
NMP - September 2016 - 69
NMP - September 2016 - 70
NMP - September 2016 - 71
NMP - September 2016 - 72
NMP - September 2016 - 73
NMP - September 2016 - 74
NMP - September 2016 - 75
NMP - September 2016 - 76
NMP - September 2016 - 77
NMP - September 2016 - 78
NMP - September 2016 - 79
NMP - September 2016 - 80
NMP - September 2016 - 81
NMP - September 2016 - 82
NMP - September 2016 - 83
NMP - September 2016 - 84
NMP - September 2016 - 85
NMP - September 2016 - 86
NMP - September 2016 - 87
NMP - September 2016 - 88
NMP - September 2016 - 89
NMP - September 2016 - 90
NMP - September 2016 - 91
NMP - September 2016 - 92
NMP - September 2016 - 93
NMP - September 2016 - 94
NMP - September 2016 - 95
NMP - September 2016 - 96
NMP - September 2016 - 97
NMP - September 2016 - 98
NMP - September 2016 - 99
NMP - September 2016 - 100
NMP - September 2016 - 101
NMP - September 2016 - 102
NMP - September 2016 - 103
NMP - September 2016 - 104
NMP - September 2016 - Cover3
NMP - September 2016 - Cover4
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201910
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201909
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201908
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201907
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201906
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201905
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201904
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201903
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201902
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201901
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201812
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201811
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201810
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201809
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201808
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201807
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201806
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201805
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201804
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201803
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201802
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201801
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201712
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201711
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201710
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201709
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201708
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201707
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201706
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201705
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201704
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201703
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201702
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201701
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201612
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201611
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201610
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201609
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201608
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201607
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201604
http://www.nxtbookMEDIA.com