NMP - September 2016 - 99

leading in the amc space that performs at twice the level of a peer, there is another who produces less. Tallinger says the company culture encourages going beyond without punishing those who deliver consistent quality at a slower pace. "We lead people to give their best," Tallinger said. "That's not the same as driving people to the point of making errors. We can't afford errors and neither can our customers. Our culture gives people permission to excel without forcing them beyond their ability to do a really, really good job." For some, success is just a matter of finding the right fit within the organization. Tallinger tells the story of one employee, call him Bill, who worked through three departments before finding that he was perfect for the QC department. He works there today and is doing a great job. "That's what it's about for us, for any organization really," Tallinger said. "It's finding the right fit for people, where they find something they like doing, that they can be passionate about - and then letting people know that they're valued there." Rick Grant is NMP special features editor for National Mortgage Professional Magazine. He may be reached by e-mail at RickG@NMPMediacorp.com. AARMR Honors Levy 99 Robert Levy, executive director and counsel for the Mortgage Bankers Association of New Jersey (MBA of NJ), New Jersey Association of Mortgage Brokers (NJAMB) and Pennsylvania Association of Mortgage Brokers (PAMB), and principal of Offit Kurman P.A. was recently presented a Distinguished Service Award by the American Association of Residential Mortgage Regulators (AARMR) in recognition of his many years of service as chairman of the Industry Advisory Council, which provides advice and input to the board of AARMR. AARMR represents the state mortgage regulators from around the country. Its members include Thomas Hunt, Assistant Division Director of the New Jersey Department of Banking and Insurance; Rholda Ricketts Deputy Superintendent of Banks, Mortgage Banking Division, New York Department of Financial Services; and Robert Knaub, Director for NonDepository Lending for the Pennsylvania Department of Banking and Securities. Representatives of the CFPB, CSBS and NMLS were also present at the 27th Annual Regulatory Conference. Levy thanked the 300 regulators and industry representatives at the awards luncheon and said that his successor, Jack Konyk, executive director of Government Affairs with Weiner Brodsky Kider PC, was highly qualified and would do an excellent job for the organization. The Advisory Council also presented Levy with a director's chair with his name embossed on the backrest as a token of appreciation for his many years of service. Levy, who did not chose to run for chair after his many years in that capacity, will continue to sit on the Council and looked forward to his continuing support of AARMR. E. n National Mortgage Professional Magazine n SEPTEMBER 2016 technology. According to the company, technology has been a major reason that its metrics have improved in every department. "Today, our metrics, nationwide, are flat out the best of any company in our space," Tallinger said. "And that's good, because word travels really, really fast in our industry." In a move that would leave many management teams backing away, Class Appraisal decided to build out a dashboard that would provide detailed information about where the company was receiving orders and how Class was performing across the entire country. Then, it gave access to the dashboard to its clients. "With our proprietary, interactive dashboard, we can show clients and prospects exactly what we're doing, in real time," Tallinger said. "When we send that to lenders we're not working with yet, we can almost hear their jaws hitting the floor. They're blown away." But what about existing customers? What do they think of the new way Class Appraisal is delivering real estate property valuations? Tallinger says he's glad I asked and points me to an e-mail he received that morning from a new customer. "'Good morning Jonathan,'" he reads to me over the phone. "'You all have absolutely killed things for us. I'm very pleased with the service we've received. Everyone on your staff has exceeded expectations. Thank you for living up to your name.' That's the kind of feedback we're getting from our clients." Tallinger tells me that this is the kind of results it's possible to attain with the right company culture, when you get everyone rowing the boat in the same direction. "It's a lot of fun working here, and that's rubbing off on our clients," he said. "It's also rubbing off on the appraisers we're working with. It's a very exciting time here right now, especially knowing that the best is still yet to come!" NationalMortgageProfessional.com Removing limitations In effect, Class Appraisal has taken the words "it's not my job" out of the company's lexicon. An excuse that holds back innovation in industries all across the nation is completely absent at Class. But it goes beyond telling employees they can work as hard as they want and extends to developing the technology that allows them work smarter, too. Tallinger says that Class Appraisal has doubled down on its commitment to building proprietary technology. Having the right tools to allow Class to connect seamlessly with its lender clients' nationwide streamlines operations, speeds up delivery of quality reports and improves customer satisfaction. It would not have been possible for Class to grow this quickly without the right continued from page 89 http://www.NationalMortgageProfessional.com

Table of Contents for the Digital Edition of NMP - September 2016

Table of Contents
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NMP - September 2016 - 1
NMP - September 2016 - Table of Contents
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