NMP - October 2016 - 55

nal of the Month 55 mortgage banking? We are pushing hard, especially on the retail side, to encourage participation in our internship program. We need to start creating interest from young people in mortgage careers before they get out of college. Many students are still trying to figure out their career paths while they are still in school. With our intern program, we help students understand the mortgage industry is all about, and help them develop knowledge of the business. Many interns in the program are eager to join us after they graduate. As a follow up question, what do you look for when hiring new recruits for your company? Among the younger folks, we are looking for drive and the ability to adapt and embrace our corporate culture. In my side of the business, I am looking for more seasoned folks with knowledge of their local markets. If they don't have that, we're in trouble. Looking back on your work in the industry, what do you see as your greatest accomplishments? After the market collapsed in 2007, being able to roll out an origination platform and offer the product to brokers and credit unions. We were able to take an entity that was not doing B2B and make it into the largest retail entity in the business. What do you see as the most exciting challenge facing you and the company? The younger generation has embraced technology more than previous generations. The mortgage industry needs to be able to leverage technology, as we are doing with the Rocket Mortgage product. Also, the demographics of homebuyers are shifting, with married couples as well as non-married couples, plus an increasing number of women buying "When Quicken Loans wins customer service awards year after year from J.D. Power, it is because of the culture that is driven down by the owners of the company." homes on their own. It will be interesting to see how that impacts the industry. Anything we can do to help the consumer is important to us as a company. Outside of work, how do you spend your leisure time? I spend as much time as I can with my family. I have two kids who are getting into their high school years, and we like to get up into the mountains and up along the lake. I also like to squeeze in time for golf. I am a sports fan, though at my age, I sometimes find myself enjoying myself more watching rather than playing. Phil Hall is managing editor of National Mortgage Professional Magazine. He may be reached by e-mail at PhilH@NMPMediaCorp.com.

Table of Contents for the Digital Edition of NMP - October 2016

Table of Contents
NMP - October 2016 - Cover1
NMP - October 2016 - Cover2
NMP - October 2016 - 1
NMP - October 2016 - Table of Contents
NMP - October 2016 - 3
NMP - October 2016 - 4
NMP - October 2016 - 5
NMP - October 2016 - 6
NMP - October 2016 - 7
NMP - October 2016 - 8
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NMP - October 2016 - Cover3
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