NMP - April 2017 - 45

"People Developers." They are
the future and, depending on
how far along they are in this
stage, perhaps the current
leaders in your organization.
Many of the people on your
executive team may have risen
to this stage over the years.
The most important thing about
developing employees to this
level is that it ensures the
sustainability of your
organization. When you are
gone, employees that have
entered into this stage will take
up the mantle. The best leaders
in the mortgage industry are
those who leave leaders behind
when they make their exit.
Employees that you've brought
to this stage will be your
legacy.
One thing I find interesting
about this four stage model of
employee development is that
the stages are named not for
the role the employees play but
rather for the roles that the
leaders play. "Directing,
"Coaching," "Supporting" and
"Delegating" are all verbs
referring to actions taken by the
leader; not the employee. I think
this is key, because it reinforces
the fact that the responsibility
falls on us to develop our
employees. Just like in sports,
raw talent is great, but without
the right coach, even the best
players cannot learn how to play
well enough as a team to
become champions. As leaders
in the mortgage industry, the
quality of our employees is a
direct reflection of leadership. If
something is off in our team, the
responsibility always falls on us
as leaders to make it right.
Taking responsibility: That's
what leadership is really all
about.

n National Mortgage Professional Magazine n APRIL 2017

David Lykken, a 43-year veteran of the mortgage industry, is
president of Transformational Mortgage Solutions (TMS), a
management consulting firm that provides transformative
business strategies to owners and "C-Level" executives via
consulting, executive coaching and various communications
strategies. He is a frequent guest on FOX Business News and
hosts his own weekly podcast called "Lykken on Lending"
heard Monday's at 1:00 p.m. ET at LykkenOnLending.com.
David's phone number is (512) 759-0999 and his e-mail is
David@TMS-Advisors.com.

45

NationalMortgageProfessional.com

are employees at this stage the
most productive in their work,
but they are often also the most
well-liked. They've built solid
relationships and other people
in the organization tend to look
to them for inspiration in their
own work. In addition to being
valuable assets because of
their productivity, employees at
this stage will be great for your
organizational culture.
Employees at this stage are
effective in their work and
inspiring for your team. They'll
only need assistance with the
most complex transactions and
situations. As leaders, we
should strive to get as many
employees as possible to this
level.
The fourth and final stage of
employee development is the
"Delegating" stage. Not all
employees will end up at this
stage-this is the cream of the
crop, the best of the best. At
this point, employees become
leaders. These are the folks to
which you will be passing on
the baton in your organization.
Employees at this stage will
enter into supervisory roles,
and you'll be delegating
responsibility to them. They'll
have their own employees to
train, develop, and inspire. At
this stage, employees aren't
just producing; they're
reproducing. The same work
you're doing in developing
employees through the
"Directing," "Coaching" and
"Supporting" stages, your
employees are doing for others
in your organization. At this
point, you can trust your
employees not only to get their
jobs done but also to help
others get their jobs done.
Maxwell calls these employees


http://www.NationalMortgageProfessional.com http://purchasebootcamp.com http://www.LykkenOnLending.com

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