NMP - April 2017 - 59

pecial focus on LEADERSHIP

a special focus on LEADERSHIP

Emerging Leaders and
How to Find Them By Chad Gomoll

I

knowledge, and experiences
to bring to the table. As long
as they have the technical
aptitude-an understanding of
all areas of the business and
their craft-to help the team
navigate difficult situations
and leverage positive ones,
leaders can hold any position
in the company, not just
positions of authority. Having
leaders at every level is
actually beneficial, as these

"Having leaders at every level is actually beneficial,
of their team members to step up their game to
achieve the common goals of the organization."

people are usually the ones
inspiring the rest of their team
members to step up their
game to achieve the common
goals of the organization.
Leaders tend to have an
innate desire to lead. They are
self-starters who volunteer to
spearhead the next group
project, take on a new task or
responsibility that doesn't fall
inside their usual scope of
duties, and want to be more

organization as a whole. They
motivate others, enable them
to do their jobs, and put in
just as much effort as (if not
more than) the rest of the
team. When you show others
that you are invested in their
success and are willing to get
your hands dirty right along
with them, others will start to
follow your example.
Leaders must also be
approachable and have

continued on page 60

59

n National Mortgage Professional Magazine n APRIL 2017

as these people are usually the ones inspiring the rest

excellent communication
skills. Regardless of the
person's role within the
company or what the topic of
conversation is about, that
person should feel
comfortable coming to talk to
any of their leaders. In quality
organizations, leaders
maintain an "open door"
policy, meaning that
employees are able to walk
into a leader's office to
discuss an issue without
having to go through another
person or needing an
appointment. By allowing
people to come to you with a
problem without having to go
through a chain of command,
everyone feels like they are a
part of the same team and
that they are just as valuable
as someone else in a different
role. This also goes the other
way around-you must be
willing to share your
knowledge and expertise
when appropriate. Keep the
lines of communication open,
share your knowledge, mentor
those around you, and watch
new leaders emerge.
Along the same lines,
leaders must also show
empathy and actively listen to
employees. There may be
times when your employee
comes to you to discuss an
issue they are having, whether
it is on a file, a dispute with a
coworker, or perhaps
something that's happening in
their personal life that is
affecting their work. Active
listening helps you understand
the situation in order to figure
out a resolution, and empathy
helps you better relate to the
person you're speaking with
and treat them with
understanding and
compassion. When people
know that you are listening
and care about their issue and
well-being, it builds trust and
helps them feel comfortable
coming to you in the future.
When they feel heard, they will
respect your leadership when
it comes time for them to rally
around you and your vision.
Typically, these leadership
traits are inherently bred into
someone, but if a person has
the desire and drive to learn
how to become a leader, they
can do so by being mentored
by a strong leader in their life.

NationalMortgageProfessional.com

Leadership ...
t's a term we hear all the
time, but what does it
actually mean to be a
leader, and how does
having strong, quality
leaders within a
company benefit a business?
Leaders are the people who
are driving change and
inspiring the workforce
towards a common goal.
Whether it's achieving this
year's profit goals or putting
together a team for a 5k to
benefit cancer research, there
has to be someone who is
rallying the troops to achieve
the team's objective. Without
them, businesses may not
even exist, and if they do,
their employees are merely
coming to work every day,
completing the same tasks to
get the job done, and never
growing personally or
professionally. If we want our
businesses to grow and thrive,
we need quality leaders at the
helm to foster that growth.
In my personal experience, I
made up my mind a long time
ago that I wanted to be a
leader. I decided that
whatever role I took, I would
inherently take the lead on
different projects and tasks. I
consistently sought out new
responsibilities and stepped
up when something needed to
get done, even though that
task may not have been
assigned to me. I found
leaders that I wanted to
emulate and asked them to be
my mentors. I also found
biographies and other books
written by or about famous
leaders to learn from their
experiences. As a result, I can
recognize leadership traits in
others, and I am now in a
position where I have the
privilege of cultivating others
who want to grow as leaders.
Leaders come from a
variety of backgrounds and
can lead at any age or stage
in their career. Whether they
are a young Millennial only a
couple of years into their
career or an industry veteran
who has 30-plus years under
their belt, each person has
their own unique perspective,

involved in the organization.
They take initiative to get the
job done and encourage
others to follow their example.
They also are quick-thinkers
who recognize when decisions
need to be made quickly and
are unafraid of making
executive decisions. But most
importantly, they have the
ability to help their team
navigate through any situation
that may arise.
Leaders are altruistic and
have a servant's heart. They
put the needs of their
colleagues first. They
recognize that it's not just
about them, but the team and

a special focus on LEAD


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Table of Contents for the Digital Edition of NMP - April 2017

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