NMP - April 2017 - 63

pecial focus on LEADERSHIP

a special focus on LEADERSHIP

Making Room for a New
Generation of Leaders
By Patty Arvielo

N

Will over skill
When you have the will to

succeed, you will always find the
way to make it happen.
Possessing the right skills will
move you forward in the industry,
but having strong determination
will take you farther than any skill
set. That's why drive, hunger,
and motivation are so essential
to leadership. The person who is
highly motivated will outpace the
person who simply has the
experience and knowledge.
When someone is motivated,
they will find the way to develop
the skills that they lack. However,
just because someone has the
skills, it doesn't mean they will
be motivated to use them.
Nothing will stop the determined
person from getting ahead, but
lacking zeal and passion will
always hinder the skilled person
from overcoming challenges.

Let your voice be heard
There's a lot of value in having
diverse perspectives in one
room. Yet, studies have shown
that women speak up about 75
percent less than men in group
environments where they feel
outnumbered. If you're going to
lead, you have to be willing to let
your voice be heard. At times,
people sit back without saying

anything due to the fear of being
wrong or at the risk of someone
disagreeing. Yet, every time you
have a seat the table, you have
to learn to speak up. You won't
ever step into a leadership role
by playing it safe and sitting
quietly on the sidelines. You
have to step up to the table and
not be afraid to voice your
opinion. Leadership requires the
willingness to take risks and get
out of your comfort zone. People
may not recognize your ability to
lead until they start observing
your worthwhile input. If
someone invited you to be a part
of a group meeting, it's because
they deemed your presence was
necessary. So, it's up to you to
take advantage of that
opportunity and prove them
right.

Be proactive, not reactive
Since change is inevitable, it's
vital that leaders have good
foresight and have the ability to
see the big picture. You must be
able to look five years down the
road and anticipate what's
coming as the industry
transitions through various
cycles. A leader must know the
challenges and opportunities
that are ahead. Having your
pulse on the market and taking
proactive measures, as opposed
to reacting to changes, will mean
the difference between being
successful as a mortgage leader
and being unsuccessful. When
you're in tune with the trends,
you understand how current
issues affect the housing
marketplace, which enables you
to effectively navigate a business
through transitional periods.
Good leaders know the direction
the market is headed in and they
have a clear vision for the future.
Reactive leaders wait for
challenges to arise before taking
action. That's why a huge part of
proactive leadership is not only
thinking strategically but also
thinking long term. If you want to
succeed as a leader in mortgage
banking, you have to constantly
evaluate what you're doing to
continued on page 64

63

n National Mortgage Professional Magazine n APRIL 2017

Cultivate character
Leading within the mortgage
arena, or any field, starts with
character. Good character goes
hand-in-hand with true
leadership. For mortgage
banking to progress, there has
to be ongoing trust built within
the community and new levels
of respect established for the
industry. One way to do this is
by promoting leaders who lead
with integrity. In an industry
where there is the potential to
impact the livelihood of
countless people, characterbased leadership is essential.
Making money can never
become a higher priority than
doing what is right by the
people you serve. Good leaders
know that good results follow
good ethics; and not the other
way around. Granting loans to

borrowers that could prove
detrimental in the long run is
never wise and good leaders
understand that. A leader has to
be more concerned about a
borrower's livelihood than
making a profit at the borrower's
expense.

Practice good listening
In order to lead, you also have to
know when it's time to talk less
and listen more. That's because
good leaders are good listeners.
They understand that they gain
knowledge by listening not
talking. So, they've learned the
art of listening. It's just as
important to learn how to
actively listen as it is to learn
how to listen to what's not
actively communicated. You can
collect valuable data on how to
lead and what changes to
implement simply by listening.
You have to listen to your
customers. You have to know
what they want. Why do they do
business with you? What do they
tell others about their experience
with you? You also have to listen
to your employees, business
partners, and other industry
professionals in order to not only
understand the environment
within your company's culture
but the industry as a whole. If
you don't listen and remain
connected, you won't have the
necessary knowledge to lead an
organization.

NationalMortgageProfessional.com

ow more than
ever is a prime
opportunity for
mortgage
companies to
create greater
diversity amongst industry
leaders. As a new generation of
homebuyers emerges, one in
which Millennials, Hispanics and
single women will be key
players, it's vital that the
leadership within the industry
become more reflective of the
population that it's serving.
Becoming more diverse is not
only the right thing to do, but it
makes good business sense. It's
more difficult to reach and
impact consumers when they
have a limited voice represented
in decision-making roles. And
while there has been progress,
there's always room for growth.
For mortgage banking to
maximize its reach, diversified
leadership has to become a
higher priority; so, whether you
want to incorporate diversity
within your leadership or
become a leader yourself, you
have to know what you're
looking for and what it takes to
succeed. From solid character
to being an innovator, there are
key attributes all leaders in
mortgage banking need if they
want to be part of framing the
future of the industry.

When you identify someone who
has the will to succeed, invest
time in training them on the
necessary skills. You can teach
skills, but leaders have to have
the motivation to win.

a special focus on LEAD


http://www.NationalMortgageProfessional.com

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