NMP - April 2017 - 68

special focus on LEADERSHIP

to lead or not to lead ...

a special focus on LEADERSHIP

continued from page 67

a special focus on

"Having very strong and capable leaders is one of the
only real ways to ensure servicers can attract and retain

l

l

l

l

l

leaders electrify others-
making top talent from other
groups within the organization
more inclined to join their
team;
Open-minded/open to change
by soliciting and considering
inputs and suggestions from
others;
Resourceful ... i.e. leaders
who do not know the answer
to something should openly
ask questions and create
access to information;
Driven to seek new knowledge
and strive to become well
educated on pertinent
procedures, organizational
norms, etc.-as furtherance of
one's knowledge will only
enhance success in leading
others;
Knowledge of issues and
information to increase
success;
Evaluative and remain open to
continuously improving (i.e.
constantly re-evaluating and
changing approaches to

l
l
l

l

address programs and
policies that are not working);
Consistent, to command
confidence and respect;
Well-organized, on-time and
prepared for meetings;
Always positive, while
maintaining an optimistic
attitude and a high-energy
level (i.e. sustain an office
mood where there is a fine
balance between productivity
and "playfulness"); and
Ethical and honest, always.

Finally, strong leaders should
support prudent risk-taking and
encourage staff to "think out-ofthe box." Creativity should be
embraced while never
compromising quality. Trusting
oneself and going with your "gut
instinct" and intuition is often the
best course of action. In doing
so, managers should always be
willing to seek input and
guidance from team members,
and continuously solicit
constructive feedback to

good staff, forge operational consistency and plow
ahead to be successful and separate themselves from
the pack."

continuously improve.
The qualities and personality
traits outlined above are
important for leaders across any
organization to have so they can
successfully manage and direct

professionals toward the
achievement of stated goals and
objectives. In today's everchanging and highly regulated
mortgage finance area, this is
especially important.

Vincent Spoto is founding partner and managing director
of RRMS Advisors. He has more than 25 years of
experience in the financial services sector. As founding
partner and managing director, he provides advisory and
consulting services relating to servicer surveillance, risk
management, compliance monitoring, default
management and asset disposition. Vincent can be
reached by phone at (212) 843-9159 or e-mail
VSpoto@rrmsco.com.

68

APRIL 2017 n National Mortgage Professional Magazine n

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a s


http://www.NationalMortgageProfessional.com http://www.angeloakms.com

Table of Contents for the Digital Edition of NMP - April 2017

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