NMP - April 2017 - 69

pecial focus on LEADERSHIP

a special focus on LEADERSHIP

Leaders Who Influence Are
Leaders for Life By Shirleen Von Hoffmann

I

l

l

l

Shirleen Von Hoffmann is sales coach, mentor and owner
of Home Builders Edge. She may be reached by phone at
(866) 600-EDGE or e-mail
Shirleen@HomeBuildersEdge.com.
69

TO OVE !
E
M
I
IT'S T UR M

EY
K
A
M

JOIN A

O

Loan Officers, Branch Managers and Teams

GROWING TEAM

Inside & Outside Sales positions available
Carrington is expanding nationwide.
We are looking for experienced managers
and teams to join our organization.

Contact us to learn more
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the move to expand your
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WE OFFER:

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© Copyright 2007-2017 Carrington Mortgage Services, LLC headquartered at 1600 South Douglass Road, Suites110 & 200A, Anaheim, CA 92806.
800-561-4567. NMLS ID #2600. Nationwide Mortgage Licensing System (NMLS) Consumer Access website: www.nmlsconsumeraccess.org. All rights reserved.

n National Mortgage Professional Magazine n APRIL 2017

Leaders who
influence others ...
l Care about the well-being and
future of others. Their team is
their work family member and
when this care is shown, a
team loyalty is returned that is
rare to find in the workplace.
l Create a culture, processes
and systems that manage
workflow and emanate a team,
work family, fun, solid working
environment.
l Be dependable with your word
and your support. Employees
need to be able to depend on
their Leader for many different
things. They need to know you
that support them and can be
there for them. Especially in a
crisis, when they come
running, you need to be the
one who has the power to
alleviate the issues to make
the service levels hit their
targets.
l Empower employees to fulfill
their duties and their potential.
This also means trusting they
will do what they are meant to
do at their full capacity.
l Give that extra effort, even
when no one is looking, when
no one cares and when no one
notices. You give because they
know it will benefit your tribe.
l Grow continuously to be better
themselves, while seeking new
thought, new directions and
alignment in how they grow
the team, the business and the
office.
l Learn from mistakes and align
processes to perfection from
learned errors.

l

feel safe and cared for. It's
makes the best employees.
See the Future and be able to
plan and prepare a path to
lead to it, yet stay present and
in the moment as well.
Solutions based thought-no
blame just provide the tricks
to the fix and the systems
correction later, so it doesn't
happen again.
Service to others with humility,
grace and honor. Setting your
own ego aside and serving
your team. There is higher
honor than to lead, change
and provide a safe fun
environment for your team to
thrive.
Trust means having faith in
the team and trusting them to
do their job to the best of their
ability. Everyone has every
back in a solid team.

NationalMortgageProfessional.com

became a licensed real
estate broker in 1981.
During my time in the
mortgage industry, I have
had very few leaders who I
felt helped me grow, made
me better or really took an
interest in my future and my
direction. It's a problem in the
mortgage industry and many
others industries. It's a rare thing
to find because leaders have to
wear a ton of hats and have to be
good at many things.
When I became a manager and
then a national leader, I realized
that to be very good and wellrounded I would need to either
practice and get better at
skillsets I didn't have and be able
to split myself in many different
directions. Some days even with
the best intentions, emergencies
and problems arising would throw
off any calendar or schedule I
had intended in the beginning of
the day.
As a leader, I was expected to
produce great results first and
foremost. I needed to be a
rainmaker, all while leading and
managing a large national team.
Being a rainmaker is a full-time
job. It requires marketing,
branding, meetings, proposals,
travel, planning, selling, execution
and management of the business
you are developing. While trying
to do that which is a huge job
requiring a ton of time, in the
background you are putting out
day-to-day fires, creating
systems, reporting, meetings,
phone calls, marketing, e-mails,
managing office and operation
details, dealing with growth inside
your team ... I could go on.
It's hard to fit in growth for
your team and a mentoring
program with all of the other
things that go on day in and day
out. The real truth is most
managers never get to this part
because all of the other duties
seem to come first. But the real
truth is, when you commit to
being a mentor and coach to your
team first and foremost, your
goals become easier. Your team
ROI return on investment
increases dramatically because
you are training your army of
business warriors. You mentor
them, coach them, train them and

set them lose on the world to
make your first priority, which is
sales results, happen. If they are
the ones making it rain, then its
left to you to help manage the
rain and their future growth.
There's a maturity to good
leaders who are able to step
aside and let others shine ... all
ego aside and full support of the
team. But there are many traits it
takes to be a great leader and I
want to go over a few of those. It
all comes down to a balance of
how to influence others to be
their best, work together for a
common goal where everyone
wins.

l Live authentically and in
gratitude that you get to
change lives for the better
every day and get paid for it.
l Manage with love, support
and direction and in exchange
you will have amazing loyalty
from your team.
l Mentor you can walk the talk,
you can lead because you
have walked in their shoes.
You mentor and coach so
others may follow in your
stead
l Recover quickly rebounding
and recovery from error is
everything and can be one of
the most important things you
do for your team.
l Safety means having the
ability to make workers feel
safe. As though they are part
of special family and you are
the parent. Everyone wants to

a special focus on LEAD


http://www.NationalMortgageProfessional.com http://carringtonhomeloans.com http://www.nmlsconsumeraccess.org

Table of Contents for the Digital Edition of NMP - April 2017

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NMP - April 2017 - 1
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