NMP - April 2017 - 70

special focus on LEADERSHIP

a special focus on LEADERSHIP

a special focus on

submission. They can help
identify common pitfalls and
how to avoid them.
l Loan officers: Underwriters
know the right questions to ask
when reviewing a loan
application. They know the
industry's borrower information
requirements inside and out,
and they also know what will be
needed based on those
answers. A loan officer can
take the advice of what to
collect up front for a smoother
transaction.
l Support staff: An underwriter
knows what creates challenges
and what solves them. With

wants to know, or hasn't seen
before. Teammates that turn to
each other for support are
stronger together. Consider
creating a buddy system;
pairing team members with
varying experience levels. This
can be a built-in education and
support resource.

Making an Impact
A company's greatest resource is its people
By Niki DeMarco-Nevarez

uilding a team,
while keeping them
challenged and
engaged, can
sometimes seem
like a tough task to
master. Keeping a team focused
on the same goal is a target
achieved only by a very few. The
thought of taking success to the
next level; incorporating the
extended team of a broker's
office, real estate agent, and even
a borrower may seem harder still.
The good news is one party can
make a difference that spans all
the way from one end of the
transaction to the other.
Underwriters use their skillset
to make loan decisions. Given
their considerable experience,
from ten to more than 20 years on
average, they can also impact our
industry in a myriad of other
ways: they can share their insight
with junior teammates; they can
build confidence with outside
partners through their ability to
thoughtfully explain what it is that
makes a loan whole; they can
help be a communications hub
with anyone who has less
experience and needs more.

B

APRIL 2017 n National Mortgage Professional Magazine n

NationalMortgageProfessional.com

70

Helping build
a new workforce
Basic training will never take the
place of the case by case
experiences that knit the fiber of
our industry. It would be to any
company's advantage to have
underwriters take some time to
mentor the up-and-coming. We
might agree that only experiences
grow experienced individuals, and
that can take a lot longer than we
like. With the help of viewpoints
that have often seen every
circumstance you can imagine,
we can create a next generation
that will learn from their senior
teammates and shorten this
ramp-up time. Many organizations
take advantage of this opportunity
and turn to these experienced
teammates to help educate clients
and teammates alike; taking them
out of their cubicle-centered focus
and temporarily turning them into
makeshift leaders.
As our industry turns its
attention to the Millennial
generation, I think we have to
step back a bit and take a look at
how we are contributing to who

and what is next for our industry.
It has been discussed at length by
sources from every corner of the
globe that these very bright and
capable individuals have unique
requirements to be successful,
not least of which is a desire to
make a difference. Experienced
personnel, like underwriters, can
offer the deep understanding that
helps convey why our business
has such a large and positive

"As our industry turns its attention to the Millennial
generation, I think we have to step back a bit and take
a look at how we are contributing to who and what is
next for our industry."
impact on our world, and in
return, Millennials can offer some
fresh and unique perspectives,
opening up new ways to do
things. Connecting them with an
underwriter early on is a great
way to help put them on a
successful career path.
On whom can an underwriter
make an impact?
l Processors: Underwriters can
help teachable and willing
processors what to look for on
documentation prior to

their help, one can learn how
to catch red flags that would
help the underwriter render a
faster and cleaner decision.
l Managers: Underwriters are a
great resource to spot
documentation trends early.
These are good to share with
the whole team. It can be a
case study in who, what,
where, why, and howwhenever a new challenge
comes up.
l Other underwriters: There is
always something that a peer

Helping encourage
new business through
sales-confidence
Operations teams had once been
viewed as the antithesis of a sales
force. Under current thinking, the
opposite is true. Consider also
how your current underwriter can
serve as a major selling point.
Underwriters who take phone
calls, for instance, are highly
valued for this additional service,
over and above what their
formidable decision skills provide.
As part of the natural fluctuation
of our industry, underwriters toggle
between having long
conversations with clients working
step-by-step through every
condition, and being sequestered
behind Do Not Disturb barriers,
cranking out decisions as fast as
they can in an effort to keep up
with demand. However, there is a
middle ground. Successful lenders
often still have a requirement that
underwriters discuss every
decision with clients, whether they
be loan officers, processors or
even a teammate. These
discussions often create new
opportunities to serve the lending
community as a whole.
Underwriting guidelines are not
a secret, but the act of tying
together chains of information and
determining if it all "makes sense"
is still as much an art form as ever.
Online and easily accessible
guides, along with plain language
verbiage has made access to
guidelines much more userfriendly. Determining how things
will work and where guidelines can
be less than clear takes a special
skillset mastered by underwriters
with extensive experience.
Consider just how these actions
can help build better teams and
foster better relationships:
l Thanking customers for timesaving packaging and clear
and complete documentation:
Everyone likes to hear that they
are on the right track. A
reminder that your clean loan will
close faster is always a welcome
one. Not having to make a call
to the person who knows the
story, but might have forgotten

a s


http://www.NationalMortgageProfessional.com

Table of Contents for the Digital Edition of NMP - April 2017

Contents
NMP - April 2017 - Cover1
NMP - April 2017 - Cover2
NMP - April 2017 - 1
NMP - April 2017 - Contents
NMP - April 2017 - 3
NMP - April 2017 - 4
NMP - April 2017 - 5
NMP - April 2017 - 6
NMP - April 2017 - 7
NMP - April 2017 - 8
NMP - April 2017 - 9
NMP - April 2017 - 10
NMP - April 2017 - 11
NMP - April 2017 - 12
NMP - April 2017 - 13
NMP - April 2017 - 14
NMP - April 2017 - 15
NMP - April 2017 - 16
NMP - April 2017 - 17
NMP - April 2017 - 18
NMP - April 2017 - 19
NMP - April 2017 - 20
NMP - April 2017 - 21
NMP - April 2017 - 22
NMP - April 2017 - 23
NMP - April 2017 - 24
NMP - April 2017 - 25
NMP - April 2017 - 26
NMP - April 2017 - 27
NMP - April 2017 - 28
NMP - April 2017 - 29
NMP - April 2017 - 30
NMP - April 2017 - 31
NMP - April 2017 - 32
NMP - April 2017 - 33
NMP - April 2017 - 34
NMP - April 2017 - 35
NMP - April 2017 - 36
NMP - April 2017 - 37
NMP - April 2017 - 38
NMP - April 2017 - 39
NMP - April 2017 - 40
NMP - April 2017 - 41
NMP - April 2017 - 42
NMP - April 2017 - 43
NMP - April 2017 - 44
NMP - April 2017 - 45
NMP - April 2017 - 46
NMP - April 2017 - 47
NMP - April 2017 - 48
NMP - April 2017 - 49
NMP - April 2017 - 50
NMP - April 2017 - 51
NMP - April 2017 - 52
NMP - April 2017 - 53
NMP - April 2017 - 54
NMP - April 2017 - 55
NMP - April 2017 - 56
NMP - April 2017 - 57
NMP - April 2017 - 58
NMP - April 2017 - 59
NMP - April 2017 - 60
NMP - April 2017 - 61
NMP - April 2017 - 62
NMP - April 2017 - 63
NMP - April 2017 - 64
NMP - April 2017 - 65
NMP - April 2017 - 66
NMP - April 2017 - 67
NMP - April 2017 - 68
NMP - April 2017 - 69
NMP - April 2017 - 70
NMP - April 2017 - 71
NMP - April 2017 - 72
NMP - April 2017 - 73
NMP - April 2017 - 74
NMP - April 2017 - 75
NMP - April 2017 - 76
NMP - April 2017 - 77
NMP - April 2017 - 78
NMP - April 2017 - 79
NMP - April 2017 - 80
NMP - April 2017 - 81
NMP - April 2017 - 82
NMP - April 2017 - 83
NMP - April 2017 - 84
NMP - April 2017 - 85
NMP - April 2017 - 86
NMP - April 2017 - 87
NMP - April 2017 - 88
NMP - April 2017 - 89
NMP - April 2017 - 90
NMP - April 2017 - 91
NMP - April 2017 - 92
NMP - April 2017 - 93
NMP - April 2017 - 94
NMP - April 2017 - 95
NMP - April 2017 - 96
NMP - April 2017 - 97
NMP - April 2017 - 98
NMP - April 2017 - 99
NMP - April 2017 - 100
NMP - April 2017 - 101
NMP - April 2017 - 102
NMP - April 2017 - 103
NMP - April 2017 - 104
NMP - April 2017 - Cover3
NMP - April 2017 - Cover4
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201912
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201911
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201910
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201909
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201908
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201907
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201906
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201905
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201904
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201903
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201902
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201901
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201812
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201811
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201810
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201809
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201808
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201807
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201806
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201805
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201804
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201803
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201802
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201801
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201712
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201711
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201710
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201709
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201708
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201707
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201706
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201705
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201704
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201703
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201702
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201701
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201612
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201611
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201610
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201609
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201608
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201607
http://www.nxtbook.com/nxtbooks/nmpmedia/nmp_201604
http://www.nxtbookMEDIA.com