NMP - April 2017 - 71

pecial focus on LEADERSHIP

takes center stage. This is
compounded with underwriters
reaching the height of their
careers and eyeing retirement.
The fact remains that underwriters

are expected to continue to be a
necessity, and the strongest will
survive the longest. Those
mentored and honed by them will
ring in a stronger future still.

Niki DeMarco-Nevarez is regional VP of Operations for
Mountain West Financial Inc. Niki is an industry veteran
with more than 20 years of experience in the leadership
and development of both retail and wholesale teams. Her
previous roles included various senior management roles,
as well as every operations role in the industry.

71

n National Mortgage Professional Magazine n APRIL 2017

Some folks think that
underwriters are soon to be
replaced by some relative of
today's automated underwriting
systems which read credit
tendencies, property databases,
and online income and asset
verifications. There is even
advanced software that can read
tax documents and calculate
income for self-employed
borrowers. It's not a stretch to
think that anything online can be
automatically evaluated
eventually. It's true that these
methods prevent much of the
previous fraud we had seen, are
faster, and are much more

objective, but these alone will not
replace the underwriters of today.
Underwriters are still vital to
reviewing many facets of
document evaluation. There are
many nuances that simply cannot
be fed into an algorithm. Some
examples include checking for
occupancy fraud, reviewing
divorce papers, looking at photos,
reviewing gift funds, and more.
It is true that the evolution of
our industry is marked with
shrinking personnel as automation

a special focus on LEAD

NationalMortgageProfessional.com

to share or document, is
something for which every
underwriter is thankful.
l Giving constructive feedback
and making suggestions on
less than properly packaged
loans: Basic human nature
supports that if you ask a
person for help you are more
likely to get it than if you don't.
Underwriters might ask a
processor for help on the next
deal by possibly providing a
detailed cover letter, or some
documentation that the
processor might know they
were already going to need.
l Sharing learning
opportunities with the team
as a whole, both internal and
external: Maybe a less
commonly used guideline
changed, and it came up on
your current loan. A quick
reminder to the team as a
whole might keep another
teammate from overlooking it.
Think of how many other ways
one teammate might help
another simply based on their
day-to-day experiences.
l Working through challenging
files with an open mind, and
an open phone line: When all
else fails, pick up the phone!
We are all interested in saving
time, but suspending a file for
a wish list is not going to do it.
The phone is usually faster:
Often saving valuable days. An
underwriter can help less
experienced submitters
improve by getting on the
phone and asking the
necessary questions. This can
prepare submitters for the next
similar circumstance and give
them experiences to build on.
Finally, this can make a sound
statement of the underwriter's
willingness to help everyone
involved!

a special focus on LEADERSHIP


http://www.NationalMortgageProfessional.com http://joinprmg.net/nmp http://www.prmg.net

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