NMP - February 2018 - 37

loanDepot has built its brand
on ethics, transparency,
excellence and taking care of
its employees. To varying
degrees, all three lenders seek
to transform their communities
and change lives, whether
that's through nonprofit
foundations or investment
funds.
Undoubtedly, those
activities have drawn recruits
with similar value systems.
Sharing a common goal
creates a culture of trust and
teamwork that betters a
company, improves morale
and enhances productivity.
Reward success,
don't punish failure
It's easy to pinpoint someone
else's flaws or shortcomings,
especially if they affect
business. But an important
part of keeping your team
motivated is to celebrate their
individual and collective
successes while encouraging
improvement and corrective
action when they make
mistakes or fall short of
expectations.
First, understand this:
People are people. They're
human, not machines, and

can't perform at their optimum
at all times. There will be
illnesses, family emergencies,
the loss of loved ones,
personal issues, etc. The mark
of a good leader is knowing
how to help his or her team
members cope with life's
difficulties so they can return
to work refreshed and ready to
give their best.
Second, understand this:
People are people. That means
they're going to make
mistakes. Accidents happen.
Instead of harping on their
failures, good leaders help
their team learn lessons and
move forward.
Trust your team
I know very few people who
openly admit to a hiring
manager that they want to be
micromanaged in their new
job. Yet, it's often the default
reflex of managers who have
trouble with trust or grapple
with insecurities and inferiority
complexes.
ERE Media, an online
resource for human resources
and talent development
professionals, reports that 38
percent of people would rather
do something unpleasant,

such as take on more work or
sit next to a noisy eater, rather
than sit next to a
micromanaging boss. In his
book My Way or the Highway:
The Micromanagement Survival
Guide, author Harry E.
Chambers writes that 85 percent
of survey respondents said
being micromanaged negatively

affected their morale.
How can you avoid this
statistic?
Trust your team members to
do what you're paying them to
do. Don't second-guess
everything they do. Empower
them to make their own
decisions and trust them to get
the job done. And done well.

J. Tony Thompson III, CMB is the Founder and Chief Executive
Officer of the National Association of Minority Mortgage Bankers of
America (NAMMBA), an organization dedicated to increasing the
engagement of women and minorities with the Mortgage Bankers
Association at the local, state and national level. As the Founder/CEO
of NAMMBA, Tony's vision is to create a platform where women and
minorities can connect, grow and become leaders in the mortgage
industry while providing a platform to recruit and train the next
generation of mortgage professionals. He may be reached by e-mail
at Tony.Thompson@NAMMBA.org.
37

NationalMortgageProfessional.com

n National Mortgage Professional Magazine n FEBRUARY 2018


http://www.NationalMortgageProfessional.com

Table of Contents for the Digital Edition of NMP - February 2018

Contents
NMP - February 2018 - Cover1
NMP - February 2018 - Cover2
NMP - February 2018 - 1
NMP - February 2018 - Contents
NMP - February 2018 - 3
NMP - February 2018 - 4
NMP - February 2018 - 5
NMP - February 2018 - 6
NMP - February 2018 - 7
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