NMP - May 2018 - 31
that didn't work and why you think it didn't work.
Now I'm going to put on my magician's hat and
tell you five skills that may lay at the root of every
problem you wrote-skills that can make the
difference between a glowing review and a review
that, well, shows you the exit.
1. Adaptation: If you're facing problems in your
career, it may be that you're not adapting to
some sort of change in the marketplace or in
the profession. From the first time a human hid
behind a rock to avoid becoming a sabertoothed tiger's lunch, to a mortgage pro in
2017 learning how to get new clients via
Snapchat, it's all about adapting. In fact,
performance review documents usually include
phrases like: "Employee demonstrates an
ability to adapt to new or changing situations,"
or "Employee demonstrates a willingness to
accept and deal with change." Make sure you
can answer those questions with a resounding
2. Job skills: You know better than anyone that
mortgage pros need certain skills to be
successful. Pull out the microscope and put
your skills under it. What experience, training
and education can help you be a better you in
your job? Look back at your list of problems
and see which ones might be solved with
3. Creativity: When change presents itself, are
you able to bring resources to the table in a
creative, useful way to handle change? Can
you be innovative to overcome obstacles? If
not, look for real-life examples of how top
producers have tackled and responded to
change. MBA students often read case studies
for a reason: they give enduring and useful
lessons on how to be more creative in the face
4. Communication: You knew that one was
coming. We hear about the problems poor
communication cause almost daily. Again,
return to your list of items that didn't work
so well and ask yourself if unclear or poor
communication was a culprit. All of your
communication-written and oral-with
borrowers, co-workers, prospects, etc.
must be clear and concise.
Sure, a long look in the mirror can be a bit
unpleasant. But just like poor-tasting medicine, it
often cures what ails you. Here's to happy and
healthy remainder of 2018!
Bubba Mills is Chief Executive Officer and Owner of Corcoran Consulting & Coaching
Inc. He may be reached by phone at (800) 957-8353 or visit CorcoranCoaching.com.
n National Mortgage Professional Magazine n MAY 2018
5. Productivity: You know that's a biggie.
Are you getting it done? Are you
reaching your goals regularly and
consistently? Is your work acceptable, or
better yet, award worthy. Always aim for
Two words employees often dread are
Sure, getting your work nitpicked ranks right up
there with colonoscopies. But because mortgage
professionals basically work for themselves-even
if they're part of a well-known brokerage-many
avoid reviews. Several have told me they're glad
But as unappetizing as reviews
sound, they're not a bad idea
because you cannot improve
if you don't know how you're
doing in the first place.
Feedback feeds fruition.
So if you're not facing a
mandatory review at your
office, I invite you to use this
Here we go. Grab your
pen and paper ...
First up, your
your 2017. Spend
a few minutes
... what worked
in 2017 for you
and why you
to be. I'm a big
proponent of celebrating
successes. By all means,
pop the cork on any and
all to commemorate them.
But after you nurse your
hangover, the important
work begins: Writing down
the problems from 2017.
Take a couple of hours for
this one and jot down