Technical Services - Spring 2008 - (Page 18)

SS systems suppOrt Shoulder to Shoulder TS Fort Leavenworth Analyst Provides Combat Support to Warfighters T he questions come in from U.S. warfighters and coalition forces stationed around the world. Most are generated prior to a unit’s deployment into a combat zone. The answers vary in complexity but all are important. For Technical Services analyst Lynn Rolf, answering these questions 48 hours is the goal. tains archives of frequently asked questions, and collects data that he thinks might be of help to soldiers. As a former Army captain in the military police corps who served in Iraq, Rolf has firsthand experience to convey to warfighters. For his exemplary customer service, Rolf has received much praise from the soldiers he’s supported. “He probably gets an e-mail a week from soldiers in the field thanking him for his work,” said Doug Tystad, Rolf’s manager. In a May Army News Service story, Rolf related his experience as a CALL analyst, describibing of how he answers questions from the field on subjects ranging from sand particles in Iraq to the care of goats and other animals in Afghanistan. “Some guys have never had a pet, or they don’t know how to treat a horse, mule or a goat,” Rolf told the Army News Service. “But I’m a country boy from Oklahoma, and I know how to deal with farm animals—it’s my expertise.” No matter the request, Rolf performs at the highest levels, always striving to ensure soldiers have the latest—and sometimes hard-to-find—information needed for mission success. T S “I receive a lot of cultural questions, especially from units that are about to deploy,” said Rolf, who’s worked at Northrop Grumman for the past two and a half years and currently supports the Center for Army Lessons Learned (CALL) at Fort Leavenworth, Kan. “On any given day, I’m working multiple requests for information, researching answers through a variety of means. I’m sort of a one-person helpdesk.” Soldier inquiries originate as e-mail, Web site, or telephone requests. Many are generated from soldier recommendations. Rolf works closely with TS team members who prepare military doctrine and provides lessons learned from the warfighters with whom he interacts. CALL makes lessons available on its Web site at http://call.army. mil, and the center publishes books and manuals, including a “First 100 Days” handbook with tips from combat-experienced soldiers. To accomplish his mission, Rolf stays current on news and current military affairs, main- Pictured on the left is TS Fort Leavenworth analyst Lynn Rolf prior to a deployment in Iraq from Fort Riley, Kansas. Rolf served for nine and a half years in the U.S. Army, resigning in 2005 as a military police officer. Pictured with him are U.S. Army Spc. Brandon Lustik and 1st Sgt. Chris Hallenbeck. 18 Technical Services Magazine • Spring 2008 http://call.army.mil http://call.army.mil

Table of Contents Feed for the Digital Edition of Technical Services - Spring 2008

Technical Services - Spring 2008 Contents President's Column New Business Wins Sierra Vista, Arizona Military Weapon Systems Support Operation Achieves ISO 9001:2000 FSS Supports Navy in Hot Spots Lake Charles Maintenance and Modification Center Tanker Win a "Game Changer" Warner Robins Regional Service Center NY Labs Keep Aircraft Mission Ready TS Team Helps People Reach the 'American Dream' NSTec Brings NNSA Green Construction Project on Time, Under Budget SGS Team Member Takes on New Challenges at Cape Canaveral; Fort Leavenworth Team Members Help Local Youth NSROC Helps Students Shoulder to Shoulder BCTB Program Wins Prestigious DoD Award TS Instructors Prepare Warfighters for Combat I'm In! TS Team Members Sharpen Skills Through Advanced Training and Career-Broadening Opportunities OpenLine; Fort Leavenworth Team Members Honored

Technical Services - Spring 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.