Technical Services - Winter 2008 - (Page 22)

TS Team Members Contribute to Sector Success Realize the Benefits of Continuous Process Improvement As Operations manager for the Supply Chain Management (SCM) team, I manage the stock control and material analysis functions at Oklahoma City, Okla., as well as warehouse operations at Palmdale, Calif., and Whiteman Gil Navarro Air Force Base in Missouri. In 2007, we estabLCOE lished a joint continuous process improvement initiative with the Integrated Systems sector to reduce our B-2 stock value investment from $20 million to $12 million. We established a Stock Reduction CPI Team that developed and implemented processes and procedures to decrease the stock level without impacting the warfighter. We accomplished our goal and returned $8 million to TS while achieving excellent performance award fee metrics from our customer. I embrace the challenge of continually evaluating our processes and implementing new ideas, ensuring our future as the “contractor of choice!” Realize Your Fullest Potential as an Individual and as a Member of TS As a lead senior Purchasing agent for Space Gateway Support at Kennedy Space Center, I’m proud to be one member of an outstanding team that always puts our customer first. I’m committed to doing my best to ensure that we continue to support each of our customers at the highest level. Each day holds different challenges, challenges we strive to meet and resolve. Sharon Cochran Systems Support Superior Performance on ALL Programs As a site supervisor with the U.S. Citizenship and Immigration Services Applicant Support Center (ASC) Project in Miami-Hialeah, my team and I consistently strive to provide outstanding service to more than 80,000 applicants requiring bioMadeline Gonzales metric data capture annually. I take great pride in providing support to our project by sending our Systems Support well-trained, customer-oriented technicians to other ASC locations across the country. Our site consistently receives outstanding customer comments while achieving an overall satisfaction rating of 99 percent. I’m very proud of my team’s performance and efforts to support sector business goals. Realize Your Fullest Potential as an Individual and as a Member of TS Technical Services sector has created many avenues by which a person or team can constantly challenge themselves. The sector has also provided the tools to conquer those challenges. These opportunities to enhance ourselves translate to a better service offering to our customer. Bobby Walker LCOE Superior Performance on ALL Programs As a General Intelligence Training Team leader responsible for producing interactive multimedia instruction for delivery to students representing all branches of our military at Goodfellow Air Force Base, I help make sure Al Martinez team members stay current with the latest T& S Group technology and keep up with and exceed customer requirements. It’s never easy but always worth it! I’m committed to doing my part to ensure that my team puts out the best possible product and provides nothing but superior customer support. I’m in! Superior Performance on ALL Programs As a program financial analyst for the Warner Robins Regional Service Center, I continually strive to perfect the implementation of the Earned Value Management System. By continuously monitoring, analyzing and providing upLinda A. Clark to-date financial information, my goal is to offer LCOE the management team insight into the programs and to assist them in improving overall performance. Realize the Benefits of Continuous Process Improvement As a financial analyst at the Lake Charles Maintenance and Modification Center, I’m focused on improving profitability and cash. In 2007, our site implemented initiatives to reduce overhead expenses, which resulted in achieving our financial targets. As our site continues to focus on profitMarcia Ross LCOE ability and cash, I look forward to strengthening our competitive edge and winning new business in Lake Charles during 2008. 22 Realize Your Fullest Potential as an Individual and as a Member of TS I work with the Qatar military, Coalitions Forces, at Al Udeid Air Base supporting the U.S. Air Force’s 379th Security Force and Third World Country Nationals (called TCNs). I’ve helped customers process more than 850 TCN applications, providing secured uninterrupted Melvin Gamble access of TCNs into base to perform their misSystems Support sion-critical duties in the areas of morale, welfare, recreation and construction services. Our customers deserve the best we can offer them at all times here in Southwest Asia. It’s great being part of a team that leads by example! Technical Services Magazine • Winter 2008

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Technical Services - Winter 2008 Contents President’s Column Lake Charles Maintenance and Modification Center Celebrates Milestones F-18 Fleet Support in Malaysia B-2 Receives Upgrades U.S. Army Upgrades Entire Hunter Fleet Global Hawk Missions Flown in Support of California Wildfires Lanham Site Provides World-Class Support FSE Warner Robins Achieves CMMI Level 3 Rating TS Participates in Multi-Sector Conference Egypt and Volunteer Activities Fort Hood Team Prepares Warfighters for Combat; eSupport Team TS Team Members in Turkey Wallops Island Team Wins Kreiger Award TS Teams Win Chairman’s Award for Excellence ACS Program and Continuing Education; Space Gateway Training Team to Combat IED Threat Shoulder to Shoulder – Brad Britt; Saudi Arabia Service Milestones Warner Robins Training and Simulation I’m In! Ethics; ID/IQ Business; All-Hands Meetings

Technical Services - Winter 2008

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