STORES Convention Daily - 2018 Big Show Day 1 - 17
Continued from page 16
room and get the product and put it on the
shelf. I can't do that from 300 miles away
Power to the people
Giant Eagle has tackled out-of-stocks with the help
of the Tagnetics WF Scanner and a technology called
by fostering a culture of continuous learning, help employees develop the skills
dapt to a quickly-changing retail environment, and improve the customer
ence by empowering employees to meet changing customer expectations.
s say that social networks
inspiration for purchases3
Visit us at booth #1136
Well-established retailers are 11% less likely to believe
they have the right people in their organization to
address evolving customer and talent demands5
tablished retailers strongly
Well-established retailers are 24% less likely to invest
in employee learning than Internet-age retailers6
h new technologies4
people work in retail in the US10
Retailers that cross-train their sales
know more about a
product than a store
Getting to the end of this series of
handoffs - from sensing device to database to business intelligence application to management to somebody who
can actually do something - is of keen
interest to Microsoft, another player in
the team of partners enabling the use of
Powershelf makes the hardware:
shelf sensors, digital signage for price
changes, etc., and provides analytics for
predicting everything from out-of-stocks
to price gap analysis to promotional return on investment software. Microsoft
provides a platform for all this stuff to
run on, and also links it to other business
"Our customers have not traditionally spent money on empowering
employees," says Karen Garrette, Microsoft's global retail industry director.
"The amount of money they've spent on
systems for employees, and giving employees what they need in the store, has
been very, very small. But they're now realizing that investing in their operational
models, investing in their employees, can
Bread and barbecue sauce brand
King's Hawaiian, another Powershelf
client, is using the technology to facilitate better deployment of its field staff.
"We know consumer goods companies
send merchandisers into the store on a
schedule," Garrette says. "If you're in
Minnesota and it's Tuesday, you get a
visit, whether you need product or not.
But knowing electronically what the
stocking situation is has enabled them to
optimize where they send their field staff.
They're not wasting time going to places
they don't need to go to."
Companies with highly
leaders regularly generate 10-15%
higher revenue and as much as 20%
higher engagement scores16
Companies with a strong learning
culture have 30%-50% higher
engagement and retention17
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30/11/17 3:47 PM
Giant Eagle is still in the test and pilot
phase with Powershelf. Brand says it's too
early to be able to quantify the technology's benefits.
"We're not there at a business case,"
he says, "but from a business value point
of view, you can measure the [number]
of minutes that something's been out of
stock, and from there you could look at
your demand and see what that costs your
As to how broadly Giant Eagle may
one day deploy the Powershelf technology,
Brand says the company needs to learn
more about the cost/benefit tradeoffs before it can consider a possible expansion.
"We're still thinking about how to
integrate it with our existing systems in
ways that would make the information
more valuable and more actionable, but
action such as the Microsoft partnership