FEATURES / EXECUTIVE SUITE
21 Chain of
Volume 93, No.4 WWW.STORES.ORG
Retailers battling logistical concerns on multiple fronts.
ANALYSIS Signs point to an increase in consumers dining away from home. 10 TRENDS WORTH WATCHING
RETAIL PEOPLE Ken Nisch When bigger isn’t always better.
36 ENERGY MANAGEMENT Prenova helps retailers keep tabs on energy systems. 38 SOCIAL MEDIA Kirkland’s makes the most of its online initiatives. 40 CROSS-CHANNEL METRICS Lands’ End’s next-gen digital catalogs. green practices into its supply chain. NUTS AND BOLTS
42 BROADBAND BONDING Appliance connects multiple DSL lines, provides network integrity for ModCloth. 44 WORKFORCE MANAGEMENT Pep Boys fixes payroll pain with new solution.
33 CONCEPT2WATCH Fast food … without the guilt. 34 DIGITAL COUPONING Payment system FaceCash adds appeal for consumers and merchants.
53 RESEARCH With sales and traffic up, LP execs seek internal shrink remedies.
58 ONLINE Retailers work with eBay to thwart sales of stolen merchandise. 6 8 62 63 64 CONSIDER THIS Editor’s Page President’s Page Divisional Update NRF News Point of View
SPECIAL REPORT: SUPPLY CHAIN & LOGISTICS 21 COVER STORY Chain of Uncertainty Retailers battling logistical concerns on multiple fronts. 24 MOBILITY Meet the store associate of the future. 28 SUSTAINABILITY Stonyfield incorporates
30 VISIBILITY Seeking complete transparency throughout the supply chain.
48 ALTERNATIVE PAYMENTS Online retailers use PayPal to ease consumer payment security worries.
32 LEGISLATION The Congressional agenda is driving change.
50 RECRUITMENT Exploring the makeup of the ideal cosmetic counter employee. Fred Minnick Liz Parks
WHAT’S NEXT 65 Retail Industry Calendar POSTSCRIPT 66 End Cap
CONTRIBUTORS Deena M. Amato-McCoy M.V. Greene Lauri Giesen Janet Groeber
4 STORES / APRIL 2011
Michael Hartnett Len Lewis Karen M. Kroll Ed McKinley
David P. Schulz Fiona Soltes Sandy Smith
Table of Contents for the Digital Edition of STORES Magazine - April 2011