STORES Magazine - April 2011 - (Page 44)

NUTS AND BOLTS / WORKFORCE MANAGEMENT Those Tech-Savvy Pep Boys “The district manager can actually validate the schedule for a store. He can look at the drivers, the past work history and at what the Kronos system has put together, as well as what adjustments store managers made.” — Troy Fee, Pep Boys automation of scheduling. … That’s the real power,” Fee says. Pep Boys’ 600 managers used to create schedules based on what they thought they knew: If a manager always thought he was busy on Tuesday, he’d staff accordingly. The managers weren’t “using factbased data to write the schedule correctly,” Fee says. “With this scheduler, we are using past fact-based history of sales by day — by 15-minute increments — to produce schedules.” Fee says this takes the manager’s personal opinion or beliefs out of the equation and arms him with quantifiable information to make decisions. He says it’s difficult to put a number on labor costs saved, but believes the system reduces the total payroll spend by roughly 10 percent. “We are not perfect yet,” he says. “We’re still learning the system.” As another way to increase efficiency, Pep Boys conducted a study within the system to learn how long it takes for an associate to complete a brake job so the scheduler could staff accordingly. “We learned the average brake job is actually a little less than an hour,” Fee says. “We are adjusting that from 60 minutes to 50 minutes.” WWW.STORES.ORG Automotive repair/retail company fixes payroll pain with new solution According to The Princeton Review, aspiring auto mechanics must have increasingly sophisticated vocational skills and the ability to adapt to continually changing technology. The integration of computers in automobiles means mechanics must be familiar with complicated new systems, and some positions require four-year degrees. This transition to computers has also impacted HR departments. Troy Fee, Pep Boys’ senior vice president of human resources, who also served as an HR executive with Sears Automotive, says the automotive repair industry has gone from paper-driven to automated systems. “When I was with Sears, we sent 44 STORES / APRIL 2011 R BY FRED MINNICK emember the 1950s auto mechanic stereotype of a shady-looking character with an oily rag tucked in his back pocket? Mechanics of the 21st century are vastly different: Their hands are still weathered by hard work, but they are just as apt to use a laptop as a lug wrench. boxes of review forms that would be processed, and an HR [rep] in every store would do a calibration exercise to make sure you’re reviewing people consistently,” Fee recalls. “Today … we do it online within a matter of minutes.” Improving efficiency Pep Boys is among the industry leaders in reducing paper usage while increasing efficiency within human resources solutions. The 18,000-employee, $2-billion company had been using the Kronos time-and-attendance solution; the next step to improving efficiency was adding Kronos’ automated forecasting-and-scheduling solution. “The http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - April 2011

Stores Magazine - April 2011
Editor’s Page
President’s Page
Retail People
Chain of Uncertainty
Digital Couponing
Energy Management
Social Media
Cross-Channel Metrics
Broadband Bonding
Workforce Management
Alternative Payments
Divisional Update
NRF News
Point of View
Retail Industry Calendar
End Cap

STORES Magazine - April 2011