Volume 93, No. 6 WWW.STORES.ORG
What We’ve LP3COVER STORY 21 Chain of Learned Uncertainty A decade on,
the September Retailers battling 11 attacks influence logistical concerns on mall, store security. multiple fronts.
EXECUTIVE SUITE RETAIL PEOPLE Shauna Mei Curating the conversation. 89 MULTI-CHANNEL Omni-channel platform helps JTV’s e-commerce efforts shine. 91 PAYMENTS Small retailers have an affordable way to accept mobile payments. 92 STORE OPERATIONS Powell’s Books manages warehouse inventory with handheld technology. CONSIDER THIS 6 8 94 95 96 Editor’s Page President’s Page Divisional Update NRF News Point of View
LOSS PREVENTION LP34 RESEARCH Heightened security awareness spurs spike in consumer concerns. LP36 MOBILE Weighing the LP implications of mobile payment adoption. LP44 Q&A GameStop CEO says LP is everyone’s call of duty. WORTH WATCHING 75 CONCEPT2WATCH Trendy girls rule at Love Culture. 76 CUSTOMER REWARDS Beanstalk merges loyalty programs and social media to grow sales.
78 BUSINESS MANAGEMENT Tool allows quick promotion implementation. 80 SOCIAL MEDIA New technology links rewards, messaging to social networks. NUTS AND BOLTS 82 PLANNING SOLUTIONS daVinci helps retailers spot store-level trends. 84 LOYALTY PROGRAMS HSN uses loyalty marketing to remove the boundaries in retail. 87 BUSINESS INTELLIGENCE Stein Mart enhances BI systems to drive growth.
16 CEO COMPENSATION Salaries slip, but total compensation rose in 2010.
CUSTOMER SERVICE POS operations VP goes mobile to get up close and personal with clients. BUSINESS STRATEGY IBM’s centennial shines a light on seminal retail technologies. 10 TRENDS SPECIAL SECTION LP10 LOSS PREVENTION SUPPLIER DIRECTORY
WHAT’S NEXT 97 Retail Industry Calendar POSTSCRIPT 98 End Cap
CONTRIBUTORS Deena M. Amato-McCoy M.V. Greene Lauri Giesen Janet Groeber Lauri Giesen Janet Groeber M.V. Greene Craig Guillot
4 STORES / JUNE 2011
Michael Hartnett Len Lewis Minnick Minnick Fred Fiona Soltes Karen M. Kroll Fred David David P. Schulz Fiona Soltes P. Schulz Karen Lewis Len M. Kroll Ed McKinley Liz Parks Liz Parks SandySandy Smith Smith Barbara Thau
Table of Contents for the Digital Edition of STORES Magazine - June 2011