STORES Magazine - January 2009 - (Page 47)

“We’ve never had to borrow a penny, and our average annual growth rate over the years has been 14 percent.” — Sam Kliger, president, KWI © 2009 S -TRON Security Electronics Tough Economy LP Video Specials DISCOUNTEDPRICING. EXCEPTIONALSERVICE. DVR, 4 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR DVR, 9 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR DVR, 16 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR 20” FLAT SCREEN PUBLIC VIEW VIDEO MONITOR $1,499. $2,999. $4,799. $399. ic daily sales audits. “If they see an aberration, they can identify it for their clients,” Santacroce says. “They can pin down the exception to the date, time and register and identify the transaction.” KWI president and CEO Sam Kliger has been part of the company’s senior management for more than half of his life, having dropped out of college at 19 to develop a retail management system. The private company enjoys annual sales of between $20 million and $30 million. “We’ve never had to borrow a penny, and our average annual growth rate over the years has been 14 percent,” Kliger says. “We are loath to grow too quickly because we have to be able to serve our clients,” which include United Colors of Benneton, Liz Claiborne, kate spade, Swatch, Kenneth Cole, QVC and Michael Kors. Being competitive “Ten years ago we would spend half our time getting clients to trust us with outsourcing,” he says, “but now everybody is outsourcing to be competitive.” KWI’s typical client is a specialty retailer with fewer than 250 locations. Larger operators already have an IT department and an infrastructure, “and they will not get rid of that infrastructure to go to me,” Kliger says. “But if I sign up a company with one to five stores and they grow to 250 and 300 stores, we can deal with that” expansion of scale. The Collective project required “an incredible effort to get them up and running in such a short period of time,” he says. “We closed the deal on July 15 and they were up and running by November 1.” Kliger’s company spent 1,000 hours modifying its system “to handle the arcane tax laws in that country, which has very specific laws about moving merchandise around different states.” The secret to his company’s success,” Kliger says, “is that the CEO knows how to sell and knows the system. I wrote StORES it.” Michael Hartnett is a Brewster, N.Y.-based business writer. WWW.STORES.ORG TO PROVIDE A THOROUGH QUOTE FOR YOUR SPECIFIC NEEDS. HIGH QUALITY DVR’S, HIGH RESOLUTION CAMERAS, VARIFOCAL AUTO IRIS LENSES AND 17” MONITOR. CABLE & INSTALLATION PRICING AVAILABLE AFTER WE KNOW SPECIFICS OF YOUR STORE. PLEASE CALL FOR MORE INFORMATION. WE WILL BE HAPPY DISCOUNTED SERVICE RATES NOW AVAILABLE 1- 877- 88 -S-TRON (7- 8766) www.s-tron.com Employee Lockers Single Tier Standard Double Tier Standard Triple Tier Standard Box Style Standard Vented Open Access Modular Designer Solid Oak Executive Plastic Storage 1010 East 62nd Street, Los Angeles, C A 90001-1598 P h o n e : 1- 8 0 0 - 56 2 - 5377 • Fa x : 1- 8 0 0 - 56 2 - 539 9 STORES / JANUARY 2009 47 http://www.s-tron.com http://www.s-tron.com http://lockers.com http://lockers.com http://WWW.STORES.ORG

Table of Contents Feed for the Digital Edition of STORES Magazine - January 2009

STORES Magazine - Jauary 2008 Contents Executive Editor's Page President's Page Mechanical Marvel P&G Invests in Ocado Now I Remember What Shoppers Think 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Breaking the Monotony Multi-Channel Concept2Watch E-Commerce Analytics Category Management IT Systems In-Store Technology IT Systems Communications Website Strategy Communications SOA Energy Video Surveillance Employee Theft Online Fraud Industry Perspective Loeb Retail Letter ARTS Update Point of View NRF News Retail Crossword End Cap

STORES Magazine - January 2009

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