STORES Magazine - January 2010 - (Page 44)

NUTS AND BOLTS / LABOR SCHEDULING Scheduled Improvements Workforce management solution saves Save Mart time and money BY CRAIG GUILLOT major challenge that many retailers face in acquiring and rebranding existing stores is bringing the workforce up to speed on company culture. When it bought 130 supermarkets from Albertsons in 2006, Modesto, Calif.-based Save Mart decided it was time to implement a uniform workforce management solution that could handle labor forecasting and scheduling for 13,000 new employees. In February 2007, director of retail efficiencies Steve Gaines and his team formed a post-integration schedule that flagged the labor scheduling application as one of the most critical parts of the transition of the former Albertsons stores, which were being re-branded as Save Mart and Food Maxx. While the company had worked with Tomax for years, it was long overdue for a software upgrade that could continue to grow with new locations. “We had a few options,” Gaines says. “Go with the 13-year-old technology we already had, use an unsupported Albertsons technology or start with something new. We were already looking for a new way, so this just pushed [the timeline] ahead by two years.” Tomax’s solution controls critical activities from headquarters to stores and enables pre-season planning, demand forecasting, inventory optimization, operations management and labor scheduling. The Tomax Workforce Management Solution supports labor forecasting, scheduling and time and attendance processes for more than 1.5 million employees in 7,800 stores across the United States. Workforce Optimization breaks store-specific demand into 15minute intervals, then matches those needs with the skill level and availability of the store workforce. Through labor scheduling, time and attendance reporting and operations support, the solution helps retailers connect corporate strategy and store execution while ensuring strategic compliance, appropriate staffing and effective labor management. “Over time, we have achieved levels of precision that would put the supermarket area of retail at the forefront of what is possible in workforce optimization technology,” says Tomax CEO Eric Olafson. RETAIL.NET ENABLES: Pre-season planning Demand forecasting Inventory optimization Operations management Labor scheduling In addition to trimming labor costs, workforce optimization can play a major role in improving the customer experience by ensuring that “the right people [are] in the right place at the right time,” he says. This can be particularly true in the perimeter departments of a supermarket. “Maybe the butcher shouldn’t leave right at 5 p.m. and 44 STORES / JANUARY 2010 WWW.STORES.ORG http://www.RETAIL.NET http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - January 2010

STORES Magazine - January 2010
Editor's Page
President’s Page
Retail People
CEO Profile
20 Ideas Worth Stealing
Digital Coupons
Customer Loyalty
Labor Scheduling
Data Management
Human Resources
Retail Fraud
Loeb Retail Letter
ARTS Update
NRF News
Point of View
Retail Industry Calendar
End Cap
Global Powers of Retailing

STORES Magazine - January 2010