STORES Magazine - February 2008 - (Page 6) TRENDS 16 17 Casting doubt on the “Wal-Mart Effect” Charity begins at Retail Appreciation of former Sears chairman Edward Brennan 18 20 22 24 What Shoppers Think 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown FEBRUARY 2008 WORTH WATCHING 34 CONCEPT2WATCH Gucci Poochies. Moochie & Co. 36 ONLINE MARKETING Know Mother Best. Mom’s Insight Network keeps retailers connected to powerful demographic. 37 BUSINESS INTELLIGENCE Finding Hidden Potential. French company uses statistical modeling to help retailers expand. 37 56 E-COMMERCE Rewriting the Book on e-Commerce. Borders seeks to strike a balance as it embarks on new online venture. 58 IN-STORE TICKETING Price Changes in a Flash. U.K. camera retailer develops new signage on the spot. 60 BUSINESS INTELLIGENCE More Rhythm, Less Blues. Inventory management system helps Guitar Center orchestrate growth. 64 HUMAN RESOURCES Cutting Classes. Hearts On Fire’s University keeps independent jewelers passionate about its diamonds. 66 GREEN RETAILING Star Treatment. Conserving energy pays off for JCPenney. NUTS AND BOLTS 38 CREDIT Clearing Hurdles. ACH payments may account for 75 percent of checks by 2012. 42 LOSS PREVENTION Working in Concert. Outsourcing compliance auditing means fewer roadies for Hard Rock. 46 CUSTOMER SERVICE Scheduling Is a Snap. Self-service appointment system generates repeat business, satisfied customers. 50 E-MERCHANDISING Authentically Hip. Search and merchandising solution helps evo stay connected with its customers. 54 SUPPLY CHAIN Inventory Traffic Control Plan Takes Off. Replenishment system boosts airport retailer’s on-hand rate. 56 CONSIDER THIS 10 12 68 69 70 EXECUTIVE EDITOR’S PAGE PRESIDENT’S PAGE LOEB RETAIL LETTER ARTS UPDATE POINT OF VIEW INSIDE TRACK 72 NRF NEWS WHAT’S NEXT 73 RETAIL INDUSTRY CALENDAR 64 Need a back issue of STORES? Order one at www.stores.org POSTSCRIPT 74 LAST LAUGH CONTRIBUTORS D. Gail Fleenor Janet Groeber Lauri Giesen Craig Guillot 6 STORES / FEBRUARY 2008 Michael Hartnett Len Lewis Rebecca Logan Fred Minnick Patricia A. Murphy Liz Parks David P. Schulz WWW.STORES.ORG http://www.stores.org http://WWW.STORES.ORG
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