STORES Magazine - February 2009 - (Page 54)

LPINFORMATION / DATA SECURITY Securing Intimate Data La Senza partners with IBM to prevent slips BY LIZ PARKS here is no single front in the battle against retail crime, and recent surveys pinpoint the significant degree to which merchants are vulnerable to loss. T More than eight in 10 retailers responding to the 2008 NRF Organized Retail Crime Survey indicated they had been victims of organized retail crime in the previous 12 months. According to the FBI, those attacks represent as much as $30 billion in annual losses. Organized criminal organizations also are attacking retailers online and are largely responsible for the 245 million choose those solutions and/or services electronic personal records that have that address their specific vulnerabilities been stolen since January 2005, accordin an integrated manner, rather than aping to Attrition.org, an online research plying one Band-Aid at a time. service that reports on data loss inciIn one recent incident, criminals dents. breached the customer data security sysSo when LP executives look for ways tems of Express Scripts, the nation’s to become pro-active against criminals, third-largest pharmacy benefits managthey need “a thousand eyes” to scout er. The hackers threatened to make priout threats and vulnerabilities from any vate customer data public if their ranand all sides. It makes sense, then, that som demands were not met. Express some merchants are working with IBM Scripts responded by reporting the on solutions for the store and corporate breach and the extortion threat to the levels. authorities and the press and offering a To make it easier for LP executives to $1 million reward to anyone who could take a holistic approach to loss prevenhelp break the case. Express Scripts also tion, IBM has developed the Security Sohired a security consultant company to lutions for Retail busihelp any customer ORC is responsible for ness framework. Retailwhose personal data beers work with IBM comes compromised. security consultants to It was the desire to in annual losses avoid being victimized examine all of their IT Source: FBI in a similar manner that processes and then they $30 billion motivated Montreal-based La Senza, a chain of 600 intimate apparel stores operating under a variety of banners, to take pro-active action. Now owned by Limited Brands, La Senza has been working with IBM’s security specialists and with elements of the Security Solutions framework, focusing on the compliance, auditing and verification processes that protect and secure data as it moves through its servers and network systems. “Retail is about a high volume of people, products and transactions going through stores and systems,” says Daniel Marcotte, La Senza’s director of systems and data security. “We have to control access to the data such a business model generates and prevent its theft. Our customers’ confidence is critical to us.” La Senza has been working regularly with IBM for more than seven years, but WWW.STORES.ORG 54 STORES / FEBRUARY 2009 http://www.Attrition.org http://WWW.STORES.ORG

Table of Contents Feed for the Digital Edition of STORES Magazine - February 2009

STORES Magazine - February 2009 Contents Executive Editor's Page President's Page Are You a Pusher or a Puller? What Shoppers Think Online Retail Satisfaction 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Cover Story - Something’s Got to Give First Look Concept2Watch Online Partners Merchandising Sustainability Inventory Systems Drug Store Systems Business Intelligence Inventory Managment Online Marketing Supply Chain - Better Data, Better Decisions Returns Management - Identifying Fraud Data Security - Securing Intimate Data Anti-Shoplifting - Mall of Shame? Risk Management - Securing Consumer Confidence Loeb Retail letter ARTS Update Point of View NRF News Retail Crossword Retail Industry Calendar End Cap

STORES Magazine - February 2009

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