STORES Magazine - March 2009 - (Page 80)

Tough Economy LP Video Specials DISCOUNTEDPRICING. EXCEPTIONALSERVICE. © 2009 S -TRON Security Electronics DVR, 4 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR DVR, 9 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR DVR, 16 CAMERAS/LENSES/MOUNTS, VIDEO MONITOR 20” FLAT SCREEN PUBLIC VIEW VIDEO MONITOR $1,499. $2,999. $4,799. $399. TO PROVIDE A THOROUGH QUOTE FOR YOUR SPECIFIC NEEDS. HIGH QUALITY DVR’S, HIGH RESOLUTION CAMERAS, VARIFOCAL AUTO IRIS LENSES AND 17” MONITOR. CABLE & INSTALLATION PRICING AVAILABLE AFTER WE KNOW SPECIFICS OF YOUR STORE. PLEASE CALL FOR MORE INFORMATION. WE WILL BE HAPPY DISCOUNTED SERVICE RATES NOW AVAILABLE 1- 877- 88 -S-TRON (7- 8766) www.s-tron.com A Key Management System That Lets You Kick Back! THE INSTAKEY SECURITY SYSTEM IS THE ANSWER THAT: ® Incorporates a restricted key program with a simple rekey capability. Rekey because you need to, not because you have to! ® Offers an on-line key management software that oversees your program’s performance with auditing and exception reporting. ® Provides an outsourced solution that generates a rapid ROI. Ask about a free prototype. Available for a limited time. the others, we talked to them about it. They didn’t like being the squeaky wheel and inevitably their markdown transactions declined. We also made significant changes in our markdown processes, documentation and controls.” Exception reporting is also being used as tool for specific investigations. For instance, a report may show that a particular cashier has facilitated multiple high-risk transactions. In response, the store manager and LP officer “can run very specific reports to profile an individual,” Tague says. POS exception reports are also run when there is an indication of an associate stealing merchandise “because we often find that if someone is stealing merchandise, they are likely to be stealing in other ways, as well.” While it is difficult to benchmark how much fraud and theft has been reduced, Gander Mountain knows exactly how much has been caught. “If you use the tool properly you catch people more quickly, so the cash value actually drops,” Tague says. “We track how many months a person’s been stealing and it’s now more likely to be one month than 18 months. In fact, when we catch someone who’s been stealing for six months we look at it as our failure.” Sales, promotions, spiffs Other departments within Gander Mountain also have begun to take advantage of exception reporting. Merchandising uses it “to track special sales, promotions and spiffs,” Tague says. “If someone sells a certain type of firearm, the manufacturer may ‘spiff’ that employee several dollars. Merchants just enter a SKU number to find out which employee to pay. Merchandisers also use it during employee sales: They watch the margins and make sure discount policy is followed.” And the more departments that use exception reporting systems, the better the return on investment, he says. StORES Len Lewis is a veteran retail industry journalist and commentator and the editorial director of Lewis Communications. 1498 S. Lipan Street Denver, CO 80223 303.761.9999 www.instakey.com 80 STORES / MARCH 2009 WWW.STORES.ORG http://www.s-tron.com http://www.s-tron.com http://www.instakey.com http://www.instakey.com http://WWW.STORES.ORG

Table of Contents Feed for the Digital Edition of STORES Magazine - March 2009

STORES Magazine - March 2009 Contents Executive Editor's Page President's Page Movers and Spenders What Shoppers Think Take Your Laundry Online 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Luxury for Less Q & A CONCEPT2WATCH Checkout Management Online Entrepreneurs Sustainability POS Online Strategy Online Scheduling SaaS Online Marketing Merchandise Security PCI Compliance LPinformation Supplier Directory Exception Reporting Industry Perspective Theft Research LOEB Retail Letter ARTS Update Point of View NRF News Retail Crossword Retail Industry Calendar End Cap

STORES Magazine - March 2009

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