STORES Magazine - June 2010 - (Page 28)

LOSS PREVENTION / CONFERENCE PREVIEW Gateway to Solutions Welcome to STORES’ preview of the NRF Loss Prevention Conference & Expo, being held June 14-16 at Atlanta’s Georgia World Congress Center. t NRF, we constantly strive to stay ahead of the curve, and my team and I are focused more than ever on bringing added value to the industry and your organization. Our recently-announced partnership with eBay to fight organized retail crime (see story, page 32) perfectly illustrates that approach, and we’ve applied that vision to our conferences, as well. Nowhere else will you find such an all-star lineup of retailers and law enforcement officers discussing the good, the bad and the ugly of retail loss prevention. The conference agenda includes great roundtable and panel discussions, interactive workshops, dynamic industry sessions and exciting keynotes from C-level retail executives and other influential industry leaders. This show is developed by and for the retail loss prevention community. Members of NRF’s Loss Prevention Advisory Council and our newly created Conference Planning Committee played a large role in putting this event together. In recog- A nition of the importance of fostering and maintaining solid relationships with law enforcement, NRF’s Fusion Center will be open for two days – doubling the opportunity to network with local, state and federal law enforcement representatives. We realize that for LP professionals, there really is no such thing as down time. Still, we hope that this conference Rhett Asher serves as a gateway to solutions and contacts in your fight against retail crime and loss. Rhett Asher, NRF Vice President of Loss Prevention A variety of sessions at the NRF Loss Prevention Conference & Expo 2010 are designed to introduce LP professionals to the latest techniques and tools for fighting fraud and combating shrink. Here’s a preview of several of the high-profile sessions at the conference, whose theme is “Protecting Your Profits.” ow are crooks beating retailers’ returns systems? Are they switching product containers and prices, picking up used receipts in the parking lot, taking the listed merchandise from the shelf and claiming a refund – or are they using a new scam that hasn’t made it to your region yet? Hear real-life return fraud examples that will help prepare your LP team in a session titled “You’ve Been Had: How You Are Being Compromised by Return Fraud, and New Ideas to Stop the Loss.” Bob Walters, vice president of sales and marketing for The Retail Equation, will update NRF’s annual Retail Fraud Survey with findings from the first half H of 2010 and will be joined by retailers who use his company’s return fraud solution to discuss trends they are seeing. Along with examples from their own stores, these retailers will discuss the latest techniques scammers are using to bypass store rules and policies, as well as changes made in the retailers’ own infrastructure to eliminate these frauds. etail LP departments often find themselves isolated, without the support and awareness of associates, but increasing company-wide knowledge of loss prevention can reduce shrinkage and fraud. How can your team encourage own- R ership of LP at all levels? What method of delivery best meets your company’s needs? Chris Canoles, senior director of environmental health and safety for The Home Depot, uses an online training tool called the InFocus Toolbelt because “it allows us to better control the training message that store associates receive and it gives us visibility into participation.” In a session titled “Asset Protection Awareness: Two Strategies to Engage Your Associate Base,” he will detail how the home improvement chain’s web-based program works and the results it has achieved. Meanwhile, The Talbots takes a more traditional approach to LP awareness: It WWW.STORES.ORG 28 STORES / JUNE 2010 http://WWW.STORES.ORG

Table of Contents for the Digital Edition of STORES Magazine - June 2010

STORES Magazine - June 2010
Editor’s Page
President’s Page
Retail People
Self-Serve Retail
Smash and Grab
Conference Preview
Fraud Prevention
Disaster Preparedness
LP Newsbeat
New Products
Supply Chain
Information Technology
ARTS Update
Point of View
NRF News
Retail Industry Calendar
End Cap

STORES Magazine - June 2010