STORES Magazine - July 2008 - (Page 66) NUTS AND BOLTS / SYSTEMS MANAGEMENT KBOX vs. Red Sox Systems management tool bats clean-up for unique promotion at Jordan’s Furniture BY MICHAEL HARTNETT oston Red Sox fans waited four generations between World Series titles in 1918 and 2004, so local retailing fixture Jordan’s Furniture decided to take a bit of a chance in the spring of 2007. If the Red Sox won the title again in 2007, it declared, the retailer would fully refund the purchase price of items bought during a certain time period. What could go wrong? B As it turned out, the Red Sox swept the Colorado Rockies in four games to capture the Fall Classic – and Jordan’s Furniture had the formidable task of generating refunds on some 30,000 orders. This remarkable undertaking was made more manageable by Jordan’s earlier decision to install the KBOX Systems Management Appliance by KACE. With a broad assortment of hardware and software being used to manage 66 STORES / JULY 2008 KBOX SCORE 1,100 POS terminals, warehouse workstations, desktop and laptop computers 4 stores, a warehouse and corporate offices ANNUAL ROI $65,000 some 1,100 POS terminals, warehouse workstations and desktop and laptop computers across four stores, a warehouse and Jordan’s corporate offices, the KBOX appliance became an invaluable management tool. “We were badly in need of a central systems management point for our mixed bag of desktops and terminals,” says Jason Cummins, information systems service manager for the furniture chain headquartered in E. Taunton, Mass. “We had to move away from manual IT processes to stay competitive and grow our business, all the while keeping additional overhead costs to a minimum.” Prior to the January 2007 KBOX installation, “almost half of our IT staff’s time was spent sorting and triaging helpdesk tickets in the queue before having to chase down the equipment, the problem and possible resolution,” Cummins says. “We were going through a tremendous growth spurt and challenging our technology system more and more with WWW.STORES.ORG http://WWW.STORES.ORG
Table of Contents Feed for the Digital Edition of STORES Magazine - July 2008 STORES Magazine - July 2008 Contents Executive Editor's Page President's Page Dearth of Retail Creativity What Shoppers Think Wow, Is That a Wawa? 10 Things You May Have Missed Numbers Worth Counting Full Price/Markdown Retail People Merchandising Strategy Concept2Watch Point of Sale Outsourcing Human Resources Top 100 Retailers Store Design RFID IT Operations Systems Managements LP Vantage Point Newsbeat Cover Story Emergency Response Systems Background Checks LOEB Retail Letter Point of View NRF News Retail Crossword Retail Industry Calendar Last Laugh STORES Magazine - July 2008 STORES Magazine - July 2008 - STORES Magazine - July 2008 (Page Cover1) STORES Magazine - July 2008 - STORES Magazine - July 2008 (Page Cover2) STORES Magazine - July 2008 - STORES Magazine - July 2008 (Page 3) STORES Magazine - July 2008 - STORES Magazine - July 2008 (Page 4) STORES Magazine - July 2008 - STORES Magazine - July 2008 (Page 5) STORES Magazine - July 2008 - Contents (Page 6) STORES Magazine - July 2008 - Contents (Page 7) STORES Magazine - July 2008 - Contents (Page 8) STORES Magazine - July 2008 - Contents (Page 9) STORES Magazine - July 2008 - Executive Editor's Page (Page 10) STORES Magazine - July 2008 - Executive Editor's Page (Page 11) STORES Magazine - July 2008 - President's Page (Page 12) STORES Magazine - July 2008 - President's Page (Page 13) STORES Magazine - July 2008 - What Shoppers Think (Page 14) STORES Magazine - July 2008 - What Shoppers Think (Page 15) STORES Magazine - July 2008 - What Shoppers Think (Page 16) STORES Magazine - July 2008 - Wow, Is That a Wawa? (Page 17) STORES Magazine - July 2008 - Wow, Is That a Wawa? (Page 18) STORES Magazine - July 2008 - Wow, Is That a Wawa? (Page 19) STORES Magazine - July 2008 - 10 Things You May Have Missed (Page 20) STORES Magazine - July 2008 - 10 Things You May Have Missed (Page 21) STORES Magazine - July 2008 - Numbers Worth Counting (Page 22) STORES Magazine - July 2008 - Full Price/Markdown (Page 23) STORES Magazine - July 2008 - Retail People (Page 24) STORES Magazine - July 2008 - Retail People (Page 25) STORES Magazine - July 2008 - Merchandising Strategy (Page 26) STORES Magazine - July 2008 - Merchandising Strategy (Page 27) STORES Magazine - July 2008 - Merchandising Strategy (Page 28) STORES Magazine - July 2008 - Merchandising Strategy (Page 29) STORES Magazine - July 2008 - Concept2Watch (Page 30) STORES Magazine - July 2008 - Point of Sale (Page 31) STORES Magazine - July 2008 - Outsourcing (Page 32) STORES Magazine - July 2008 - Human Resources (Page 33) STORES Magazine - July 2008 - Human Resources (Page 34) STORES Magazine - July 2008 - Top 100 Retailers (Page T1) STORES Magazine - July 2008 - Top 100 Retailers (Page T2) STORES Magazine - July 2008 - Top 100 Retailers (Page T3) STORES Magazine - July 2008 - Top 100 Retailers (Page T4) STORES Magazine - July 2008 - Top 100 Retailers (Page T5) STORES Magazine - July 2008 - Top 100 Retailers (Page T6) STORES Magazine - July 2008 - Top 100 Retailers (Page T7) STORES Magazine - July 2008 - Top 100 Retailers (Page T8) STORES Magazine - July 2008 - Top 100 Retailers (Page T9) STORES Magazine - July 2008 - Top 100 Retailers (Page T10) STORES Magazine - July 2008 - Top 100 Retailers (Page T11) STORES Magazine - July 2008 - Top 100 Retailers (Page T12) STORES Magazine - July 2008 - Top 100 Retailers (Page T13) STORES Magazine - July 2008 - Top 100 Retailers (Page T14) STORES Magazine - July 2008 - Top 100 Retailers (Page T15) STORES Magazine - July 2008 - Top 100 Retailers (Page T16) STORES Magazine - July 2008 - Top 100 Retailers (Page T17) STORES Magazine - July 2008 - Top 100 Retailers (Page T18) STORES Magazine - July 2008 - Top 100 Retailers (Page T19) STORES Magazine - July 2008 - Top 100 Retailers (Page T20) STORES Magazine - July 2008 - Store Design (Page 55) STORES Magazine - July 2008 - Store Design (Page 56) STORES Magazine - July 2008 - Store Design (Page 57) STORES Magazine - July 2008 - RFID (Page 58) STORES Magazine - July 2008 - RFID (Page 59) STORES Magazine - July 2008 - RFID (Page 60) STORES Magazine - July 2008 - RFID (Page 61) STORES Magazine - July 2008 - IT Operations (Page 62) STORES Magazine - July 2008 - IT Operations (Page 63) STORES Magazine - July 2008 - IT Operations (Page 64) STORES Magazine - July 2008 - IT Operations (Page 65) STORES Magazine - July 2008 - Systems Managements (Page 66) STORES Magazine - July 2008 - Systems Managements (Page 67) STORES Magazine - July 2008 - Systems Managements (Page 68) STORES Magazine - July 2008 - Systems Managements (Page 69) STORES Magazine - July 2008 - Systems Managements (Page 70) STORES Magazine - July 2008 - Systems Managements (Page L1) STORES Magazine - July 2008 - Systems Managements (Page L2) STORES Magazine - July 2008 - LP Vantage Point (Page L3) STORES Magazine - July 2008 - Newsbeat (Page L4) STORES Magazine - July 2008 - Newsbeat (Page L5) STORES Magazine - July 2008 - Cover Story (Page L6) STORES Magazine - July 2008 - Cover Story (Page L7) STORES Magazine - July 2008 - Cover Story (Page L8) STORES Magazine - July 2008 - Cover Story (Page L9) STORES Magazine - July 2008 - Emergency Response Systems (Page L10) STORES Magazine - July 2008 - Emergency Response Systems (Page L11) STORES Magazine - July 2008 - Emergency Response Systems (Page L12) STORES Magazine - July 2008 - Emergency Response Systems (Page L13) STORES Magazine - July 2008 - Emergency Response Systems (Page L14) STORES Magazine - July 2008 - Emergency Response Systems (Page L15) STORES Magazine - July 2008 - Background Checks (Page L16) STORES Magazine - July 2008 - Background Checks (Page L17) STORES Magazine - July 2008 - Background Checks (Page L18) STORES Magazine - July 2008 - Background Checks (Page L19) STORES Magazine - July 2008 - Background Checks (Page L20) STORES Magazine - July 2008 - LOEB Retail Letter (Page 91) STORES Magazine - July 2008 - Point of View (Page 92) STORES Magazine - July 2008 - Point of View (Page 93) STORES Magazine - July 2008 - NRF News (Page 94) STORES Magazine - July 2008 - Retail Crossword (Page 95) STORES Magazine - July 2008 - Retail Crossword (Page 96) STORES Magazine - July 2008 - Retail Industry Calendar (Page 97) STORES Magazine - July 2008 - Last Laugh (Page 98) STORES Magazine - July 2008 - Last Laugh (Page Cover3) STORES Magazine - July 2008 - Last Laugh (Page Cover4)
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