StORES Magazine - September 2007 - (Page B10) 2007 Retail IT Budgeting Study Productivity drives store operations expenditures Proving the importance of store operational efficiency and consumer experience, retailers are, for the first time, adopting more technologies in the store than any other area of the enterprise. For example, first-time adoption of workforce recruiting and traffic counting reflects a desire to match consumer demand with qualified store associates. To improve cross-channel retailing services like returns or online ordering with in-store pick-up, between 5 and 10 percent of survey participants plan to adopt inventory, order and returns management applications for the first time. Forty percent of respondents plan to invest in new payment systems – a decision clearly linked to PCI data security regulations and the desire for more efficient transactions. Consistent with 2006 plans, 65 percent of retailers intend to improve or replace their current POS software in 2007. Outdated POS software is plagued by increased maintenance and support costs, excessive training expenses, inefficient marketing and merchandising execution and manual cross-channel operations, causing retailers to upgrade to advanced POS architectures. F I G U R E 11 A Retail applications: store operations systems Point of Sale Self Checkout Payment Systems Inventory Management Store Receiving Order Management Returns Management Fresh Item / Perishables Management Not Using Replace Add to or improve Maintain First time — 25% 40 35 — 85% — 5 10 — 10% — 40 50 — 10% 5 20 60 5 15% 5 20 60 — 15% — 30 50 5 25% 5 10 50 10 80% — 10 10 — F I G U R E 11 B Retail applications – store operations systems continued Loss Prevention Shelf Label and Signage Management Workforce Management Workforce Recruiting Task Management Traffic Counting Knowledge Management Not Using Replace Add to or improve Maintain First time 15% 5 30 5 — 40% — 35 25 — 25% — 35 30 10 30% 5 15 30 20 35% — 45 20 — 30% — 20 40 10 25% — 25 50 — B10 STORES / SEPTEMBER 2007 WWW.STORES.ORG http://WWW.STORES.ORG
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