StORES Magazine - September 2007 - (Page L18) SUPPLY CHAIN ible Improvement in Profits Executions and Results) – enables the company to keep a close eye on the way drugs and other merchandise move all the way through the store. Results have been so effective that the number of internal theft cases prosecuted increased seven-fold in the first year of implementation, says Larry Foster, CVS director of loss prevention and forensic analysis. Results have been so effective that the number of internal theft cases prosecuted increased seven-fold in the first year of implementation. — Larry Foster, CVS director of loss prevention and forensic analysis “We employ the same people as anyone else in retail; we all hire from the same resource pool,” Foster says. “But we now have a much better tool for being able to discover theft.” Pharmacy accounts for approximately 70 percent of CVS’ business, and that figure is likely to grow. But Lee Pernice, director of vertical marketing at ADT, points out that one of the best things about the NaviStor platform is its opportunities for customization. “It’s very much a collaborative effort in order to design some of these unique applications,” she says. “We worked with another customer, for example, on a returns fraud module for their application. The good part about it is that we can work with these retailers in developing the solutions, and then have the ability to offer them to other retailers who have the same or similar needs.” CVS required an appliWWW.LPINFORMATION.COM Rx for Financial Health Solution helps CVS account for inventory from back door through POS BY FIONA SOLTES W hen contemplating the Internet resale value of items stolen from your store, remember this: It could be a high-demand drug like hydrocodone. Pharmacy can be a whole different ballgame when it comes to internal shrink, and CVS realized it had to step up to the plate. First up, a software solution from ADT Security Services that would treat point-of-sale theft as one piece of a larger puzzle. The NaviStor suite – which CVS has internally branded as VIPER (VisL18 STORES / SEPTEMBER 2007 http://WWW.LPINFORMATION.COM
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